-
March 2024 by Chris Simpson
If I could leave zero stars I would ..my wife got out of hospital 2 days ago ..her medicine was sent their they didn't have .she gets a text saying it's ready the next day .go their next day it's not ready again she asked a few questions the guy on the computer kept shaking his head wouldn't even turn and talk to us so the girl kept having to tell us what he was saying and they was so rude .. the worst customer service ever I would not waste my time goin their.. that guy needs to learn how to treat people or get a new job ..
-
February 2024 by Susan Mac
This pharmacy has the best service and just amazing people.
-
January 2024 by Bad Barbie
Absolutely the worst experience. New manager Bobby has no idea what customer service is. Was going to purchase a tumbler that was supposed to be half off. It was on the shelf with all Christmas items and displayed as a gift.The manager was rude and refused to correct his mistake. Such a shame, as it’s close to home. We won’t be returning until someone with more professionalism is able to take over. I’ll be moving all of our prescriptions as well. This should have never happened. Do better!
-
November 2023 by Marie Lewis
Today I received a text that my prescription was ready for pick up at my local cvs. I sit in the line at the drive thru window only to find the window is closed today.I drive around and went inside. I stood in line to wait my turn and once ready I gave the girl my name for pick up. She walked over to pull my prescription with Starbucks in hand. Once she pulled my filled prescription and back for payment I ask if they have staffing issues. She stated yes.I then ask why don’t they hire someone to run the drive thru. Never putting down her Starbucks. While I don’t make less of anyone’s position, to hire someone to help out in the drive thru would be helpful for both staff and customers. Don’t take a lot of talent just good work ethic.Also might be nice if the cashier could put her Starbucks down and actually help the customers a little more timely!
-
November 2023 by Debbie Burke
What gives a pharmacy the right to not fill a prescription from your doctor? It’s been 24 hrs and still “processing?” Second time in 3 days….get it together or Walgreens here we come.
-
November 2023 by Paul Roberts
Enjoy getting my drugstore needs at CVS. Helpful associates and register checkout person always checks for my coupons to apply to my purchases.
-
October 2023 by Lisa Roszler
Hubby & I got notified on our phones that meds were ready for pickup. We cut short evening plans to get there before closing to pick them up. At 7:45, my med was ready but his was not. Since they said they were working on it we decided to wait in the store for his. But then they just closed up with us standing there waiting ON THEM. Even after we had already told them we were leaving town early next morning. And it isn't the first time we've been notified of meds waiting to be picked up that were NOT ACTUALLY READY. Stunningly poor communication!
-
March 2023 by Topher D
You should actually tell people who have been coming to your location for 20 damn years that your pharmacy hours are changing. It’s been the same FOR 20 YEARS. Now I’m in the waiting room of the ER because I couldn’t get my blood pressure medicine. Ladies on duty just laughed at me as if it were my problem. I CALLED around 4pm March 13th 2023 to ask what the pharmacy hours were so I would be CERTAIN to get my very important blood pressure medication. I WAS TOLD 9PM ON THE PHONE, NOT 8PM… hope this blatant mistreatment of a 20 year customer comes around to bite you! THIS IS UNACCEPTABLE for people allegedly “practicing medicine”. I guess the people they hire can’t even tell time… you should certainly second guess yourself immediately if this is the place you want to trust with your LIFE.
-
March 2023 by Nickie Toney
The pharmacy staff went over and beyond to help me when my son’s insurance wasn’t being recognized . I really appreciated that.
-
December 2022 by Jessica DeFord
I have had the worst experiences with this location since before COVID so that cannot even be used as a reason to why it’s such a unorganized place. There is zero communication from them when there is a issue with your medications, and when you call you sit on hold upwards to a hour! I have sat on hold before, drove up there walked inside while on hold and there isn’t even a patient at the pickup window or the counter!! If it wasn’t for our insurance I would go else where but they make us use CVS and this is the location close to home.
-
December 2022 by Jennifer S
Want your prescription to be "in process" for weeks? Want to be on hold for 20 minutes if you call? Then this is the pharmacy for you!
-
November 2022 by Katie Smith
The Pharmacy team members at this CVS are absolutely amazing!! They go out of their way to make sure you get everything you need!!
-
September 2022 by Carrah Lia Beddingfield
I have never had a successful visit here. They are unable to do tax-exempt sales for businesses and were not willing to try.The drive thru is often closed during normal business hours, making it very difficult to get prescriptions quickly.During a recent visit, the pharmacist was unable to find my prescription. I had received multiple automated calls saying my RX was ready at this specific location. I had a message in my CVS app saying the RX was ready. The medication had been prescribed by a Minute Clinic doctor in CVS, and yet they were not able to locate my prescription.I dug through the CVS app to show them proof of prescription and had to get back in line. When I made it to the front of the line and showed the pharmacist, he said he found my RX, but then proceeded to serve every customer behind me before ringing me up.Needing medical assistance is stressful enough, but this store makes every experience far more difficult than it should be.
-
July 2022 by TanJa Mercer
Their customer service was awful. I was instructed to go to the drive-thru. I was asked if I had ever done that before and I said no. They Eventually handed me a bag with a vile of liquid and a long q-tip and gave me No instructions as to what to do. I had to rattle the window to get their attention and ask what to do. It was a lousy experience and I will never go there again nor do I recommend anyone else go.
-
June 2022 by Bruce Rose
The pharmacy, is by far the rudest people i have ever dealt with . We switched to highland lake because it was close. I will drive further to get away from these people