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October 2023 by Barbara Swart
If I could give 10 stars for our experience with Freeburg Pianos, I would! Music and pianos are personal and this family-owned business gets that! Levi listened, didn't pressure, and was not only professional but personal. Sometimes you get one or the other, here you get both!Our story: My husband grew up with a 1903 Kimball baby grand and we acquired it in the 1980s. While we attached great sentiment to this beautiful piece of furniture, it became less beautiful for playing and listening. We reluctantly decided it was time to let it go.So, our search began. After some weeks of looking, we stepped into Freeburg's expansive showroom and were immediately greeted warmly by Levi and exposed to many used and new pianos as we looked at and played several. We were educated about pianos in general and in particular, were treated with patience and understanding as we asked questions and were given time to make the final decision.We eventually placed a deposit on a wonderful Perzina GP-129 5’1" Professional Upright because it was in our set price range even though my husband actually loved the Perzina T-188 Grand. Little did my husband know that I arranged instead to have the grand delivered!Levi kept the secret well and made a point of being here last week for the “reveal” to share in the moment. That’s the personal touch that I have mentioned! Who does that?Delivery day came and it would be an understatement to say that John was shocked when he saw the T-188 Grand come off the truck. He told Levi that he had brought the wrong piano! What a "grand" surprise! He has played it for hours while I try to get in some playing time, as well. It truly is a pleasure to play and if we ever have to downsize, we will return to Freeburg and the Perzina upright as our first option. Also, the staff has followed up to schedule a tuning and to answer any questions we’ve had.Read the bios about the family members and staff - it’s impressive. We are extremely happy that we have supported this company while knowing how much they have contributed musically and through positions of leadership in local communities and we are grateful for our new connection to Freeburg Pianos, to Levi and to our new piano. We heartily recommend you begin your search here for technicians, transport needs and pianos!
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May 2023 by Raul C.
I have to say they are the best! And to you guys : Do mess with piano specially if is an something ether sentimental or valuable! They moved my piano with care and not scratched! Also the best piano tuner is Keith Freeburg !!! He is an expert! I'm quite the diva when it comes to even touch my grand piano! Sounds like I can have concerts in Laurel Park! Thanks for being so detailing , each key and your honesty
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March 2023 by Scott Claiborne
Keith has been tuning and servicing my mother’s piano for twenty years. He just recently completed a full rehab of the action of my own Yamaha grand. I couldn’t be more pleased with his careful attention to detail. He has restored my piano to its former glory! I highly recommend them for any minor or major piano service or tuning! These are reliable and kind people! You’re in great hands.
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December 2022 by Selena Osteen
We LOVE this company! We bought our Kawai baby grand from them three years ago. Levi was wonderful to work with from start-to-finish. Since then, we've had multiple tuning appointments and everyone that has come has been great! Keith Freeburg just tuned and cleaned our piano this morning. He is so gracious and respectful of one's home. Freeburg keeps my piano in tip-top shape. I highly recommend them!
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November 2022 by Barbara Whitsett
My experience buying a new piano, Mason & Hamlin 50, from Freeburg Pianos was perfect. Levi worked with me to acquire the piano of my dreams and to sell my former piano. Mercifully, at no time did he apply "used car salesperson" tactics. He was upfront with his limitations and worked with me on mine. When the costs of shipping my new piano to Texas from North Carolina proved to be prohibitive he arranged for the Freeburg family to deliver it. It was especially impressive that Keith Freeburg, a registered piano technician, provided tuning on arrival! I love my new piano, but I'm grateful for to the Freeburg family for their honesty, integrity and friendship.
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September 2022 by Elizabeth Champion
Excellent service & quality!They picked up our beautiful piano with ease and grace.Then delivered the new installed system and shined up piano before the expected date!Our 14 year old son loves to show his friends!We enjoy sharing the beautiful sound over dinner parties and just family evenings together!So glad we went with Freeburg and created this opportunity for new memories!We look forward to enjoying the quality sound over the holiday season!
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May 2022 by Patrice Higgins
Freeburg Pianos provided a rental piano for our state convention!! They were prompt in delivering a beautiful 7'6" grand piano to the convention hotel. We throughly enjoyed hearing the piano played at all of our meetings! They picked up the piano exactly when the hotel needed it out of the room and everyone was pleased with the process. We highly recommend Freeburg Pianos for any of your piano needs!
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April 2022 by David Freeman
The quality of the instrument was only exceeded by the quality of the people providing it. Working with Levi and his team was an unparalleled purchasing experience. They were thoughtful, knowledgeable and extremely helpful in helping us craft a perfect solution for our piano. Having researched and shopped galleries offering Yamaha, Kawai and Steinways, we ultimately selected the Mason & Hamlin Model 50 Upright Piano. It's absolutely beautiful! Thanks again to the Freeburg group!
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February 2022 by Robert Wilkinson
I'm not sure I can even list all of the positive qualities of the folks at Freeburg Pianos - incredible customer service, honesty, integrity, an elite collection of modern and antique pianos, and a welcoming presence that makes you feel like you are a part of the family. Having worked closely with them, I can also say that every bit of it is genuine. SO, if you are in need of a piano or any level of piano service, call Freeburg for the best!
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September 2021 by Michael A
For many, many years I’d hoped someday to own a Steinway B and finally decided just recently to explore this possibility more seriously. In looking for pre-owned Steinway’s for sale online, I quickly realized there were none currently available in my price range close to home and not that many likely candidates even at significant distances - but one in particular did attract my attention and I returned to the Freeburg Pianos website several times to see the posted photos and to listen to the expert playing demonstration. I finally decided to call the store to see if I might be tempted to take further steps.The several more steps which resulted in my ownership of this tremendous instrument (hiring an independent technician to provide me with an evaluation and appraisal, exempting myself from my personal pandemic travel ban to take a road trip to Hendersonville, then seeing/playing the piano) were met with nothing but friendliness, enthusiasm and encouragement on the part of Freeburg staff. My dream piano was delivered via Freeburg’s “white glove” service by folks who took great care to protect both the Steinway and my home, and who were kind and respectful regarding my health-and-safety-protocols paranoia. From my first telephone chat with Levi on, I was never given any reason to doubt that this was the right piano, and that Freeburg Pianos was the right business from which to make such a substantial purchase. I couldn’t be more pleased.
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September 2021 by Morgan
Very professional. I received a quote by phone and Freeburg Pianos followed through exactly as indicated. The piano they moved was ~150 years old with non-standard fasteners galore from the prior owners. They navigated through those obstacles and put it back together more properly than it had been in many years. Clay was our lead mover and he was very pleasant. I can't recall the last time I was so impressed by a company from start to finish.
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September 2021 by Andrew Willis
Fantastic experience from initial interest in buying a piano to delivery. My family and I are beginners and we’re very well taken care of by everyone at Freeburg. Thankful!
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July 2021 by Shirley G.
Freeburg Pianos is an absolutely fabulous piano show room -they feature many different manufacturers of pianos- Pianos ranging in size from small studio uprights to regal Concert grand pianos Keith Freeburg is a phenomenal piano technician -his son Levi manages the show rooms I purchased my PERZINA studio upright piano from freeburg and I am delighted!! .The entire staff is super professional and oh so very courteous
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June 2021 by Leslie Elliott
Clay and his team from Freeburg Pianos did an excellent job moving our piano! They are professional and have a ton of experience moving pianos - I knew immediately we were in good hands! They made moving our piano easy and enjoyable and cost effective. They went above and beyond to ensure success and they truly cared about the quality of our experience. I highly recommend Freeburg Pianos. They are excellent!!
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June 2021 by Joseph DiMarco
1ST CLASS PIANO EXPERIENCE - FRIENDLY - AT HOME FEELI can't stress to everyone enough about the wonderful experience I had with Freeburg Pianos. This is what everyone Hopes & Wishes purchasing a piano is like. I decided to trade in my older Grand Piano of 30yrs for an Older Rebuilt High End Piano (Mason & Hamlin or Steinway).Well much to my surprise after visiting 3 showrooms the best one is in my own backyard. Only 5 miles away. I was expecting to find maybe one possibility in the bunch, however, the expertise of Keith presented me with a problem of having to choose between SEVERAL well tuned & refurbished Grands. I thought I would be lucky to find one! I found THREE!From the very beginning 6 months ago - Levi was nothing but truly the BEST, easy going, decent, normal, non-salesman like person I have dealt with, in any sales situation. He is NOTHING like a salesman, he is a FRIEND. I Never Ever felt like he was 'trying to make the sale' - he was helpful with information. And he LISTENED to my wants, my needs, my hopes, my goals and tried to steer me in the right direction, without making me feel pushed.I purchased a beautiful rebuilt/refurbished Steinway Model A from 1912 - WOW - never thought I would own a Steinway but the Voicing/Action/Tuning that Keith did attracted me to this wonderful lady.GO TO FREEBURG PIANOS in the Hendersonville, NC area - YOU WON'T BE SORRY. It is well worth the drive if you have to! All the other dealerships made me feel like they were 'selling' me something. Piano buying for many musicians is a very very personal thing. One MUST make a connection to the piano to even consider. Levi understands this and helps you find it, if possible.June 1st will be my magic day. After 6 months of research, trying about 20 pianos in 4 showrooms. I obviously saved the BEST for Last. Thank You so much LEVI, KEITH & JOANNE.Here's to long and lasting relationship of musicality that I am looking forward to.Have to add: Piano was delivered on June 1st - CLAY and his team are truly 1st Class, great guys. As a 3rd young man was being trained it was fantastic hearing Clay explain in detail what they were doing and why each step was so important. FYI: this is the 7th piano move I have had done and I have never ever seen such a 1st Class, careful move of my OLD Piano as well as the NEW Steinway coming into the house. One can really see they truly CARE about the pianos AND the houses they are moving in and out of.Thanks CLAY, you three were Fantastic!
