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October 2023 by Bill C.
It's a Home Depot. It's what you expect at a Home Depot. If they have something you need and it's convenient then buy it there. I wouldn't go out of my way to get something at any Home Depot.
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May 2023 by Justin H.
The absolute worst customer service available. I tried to order a tool online, but the store kept canceling my order. I called this specific store and talked to a real person about my order. He seemed like he was going to help me. He told me that he would look into my problem and call me back, sounds good right? I never heard a word from "Jim" . I decided to just cancel all my orders and try another home improvement store. I wish I could leave negative stars, but not an option. In short, if you wish to be ignored then this is the store for you. I recommend you go elsewhere.
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February 2023 by Elizabeth H.
Ace is NOT the place: Home Depot is! Especially if you need to get copies made of your house key and your contractor super-glued a cover on the key. 3 keys made by Ace Hardware did NOT work but the 3 made by Richard Osborne, Pro Department Supervisor, work beautifully! The simple task of making a key was complicated by the glued-on cover and it required two employees using snips, pliers, a knife and possibly some special incantations to remove the cover and expose the key to be copied. Richard was friendly, helpful, and thorough in his valiant and successful effort to cut me 3 shiny new keys that all work on my house. Thank you for your perseverance, Richard and Home Depot.
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April 2022 by Tammy B.
Dave in the Hendersonville store paint department was very helpful and worked diligently to help me match the right paint color. I felt Dave valued my business and wanted to be sure I left as a Happy Customer!
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March 2022 by Elijah Bandy
Kinda pog not as pog as blue sky though.
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February 2022 by Melanie J.
I wanted to surprise my husband by having Home Depot install our LifeProof floors instead of doing it ourselves since he (a disabled Veteran) was recovering from recent ankle fusion surgery. Unfortunately nobody at the Hendersonville NC store will pick up the phone (I called for DAYS and got no answer on any line) and their installer (Wes at Romanoff Renovations) was evasive and impossible to work with. After much frustration and many attempts to get answers on the materials and how to prepare, their installer showed up and refused to do the job unless we replaced the entire subfloor. I ended up getting clearance from my husband's surgeon and then cancelled the HD job, and we did it ourselves. We saved thousands of dollars, not only on the installation labor but also on the subfloor that did NOT need to be completely replaced, plus we were able to return all but two of the FOURTEEN transition strips that HD insisted we purchase. Wes at Romanoff refused to answer even the most simple questions and the few bits of information he did provide were contradictory to the answers I got from the flooring experts at HD's 877 number. The only reason I even tried to proceed after my initial contact with Wes was because we'd had a fantastic experience with LifeProof installation in a different home a year ago, working with the HD installers in a different location (San Diego CA).
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December 2021 by Robin Walmsley
I went into Home Depot and ordered a new washer. Despite giving the gentleman the model number on a piece of paper, he managed to order the wrong one. I noticed the error when I got home and called to order the right one. When that arrived, it was dented so I refused delivery. Twenty eight days, l am still waiting for my refund. Every time I call I get a new excuse for the delay. DO NOT SHOP HOME DEPOT, THEY DON'T CARE ABOUT HOMEOWNERS!!!!
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November 2021 by Randy Smith
Light fixture on display, none in stock discounts $60.03. The 3 indicates it will be donated in 3 weeks if not sold! I wanted it for my daughter and went to department “guy” and asked for it he said a manager would have to approve.. I go across store to Customer Service to get approval. Customer service guy can’t approve he calls manager Pam. No response 10 minutes, he calls second in charge. No response. Finally I ask for someone to make a decision. Tony comes; I guess he he had been on the clock longer today so he comes. We walk back across the store to lighting department and goes into this “song and dance” of the many reasons Home Depot can not sell a fixture they have a price on “For Sale”. Total BS. And everyone was giving me 3 reasons why they couldn’t do their jobs. Total waste of floor space.
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September 2021 by Wendy Moore Tiedemann
go see Jose Perez in Lumber. he was kind, respectful and listened to my needs. He helped me with other items in the store as well. This store needs more employees like Jose. Go check out at the pro desk with Hilary. She actually said she appreciated my business and hopes I come back soon. This little thing goes a long way with all smiles from these two!!!!!
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May 2021 by Virginia Bryant
It was great, the only problem I had was I couldn't take all the flowers that you had.
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May 2021 by Skip Queen
Great help loading mulch (Nick)
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May 2021 by Karen Pachete
Great customer service.
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May 2021 by Alma Rice
There was a associate that so helpful he found what I wanted( lg. Whiskey barrel planter) , took it to the register & to my car .
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May 2021 by Sandra Harmsworth
The staff I encountered had no knowledge of the location of plants or where things were, or how to work register. Really think mgt should have put best staff on for a Mother's Day weekend.
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May 2021 by Joyce Cochran
Bought some plants. Hope they do as well as last year's did.