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February 2024 by Heaven Carden
Jacob is the best customer service representative I have ever experienced. Walked me through step by step truly went above and beyond. They made my entire nightmare into an easy fix. Next level customer service! So greatful my local PNC has someone like them??Not the best bank ever with lots of "hidden" fees and rules etc. Was 100% going to change banks if this didn't work out however they made me stay due to such excellent care! If you ever need help ask for JACOB @ hendersonville branch❣️
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November 2023 by Blue Skies
People inside are friendly and competent but the drive thru folks seem unprofessional and rude in the way that reflects a “I prefer not to be bothered” mentality. There was a really nice older lady for awhile but the person before her and the ones they have now are not genuinely friendly or easy to work with..
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August 2023 by Marty Wood
They have always been friendly and helpful to me. Adam and all the tellers have been great!!!!
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December 2022 by Jesse Staalman
The people here are SUPER friendly and I love interacting with them. But the amount of mistakes that have been made are rather frustrating. I’ve ordered credit cards 3 times. Once they were never ordered, twice they never arrived. When I asked for a debit card replacement they cancelled and replaced the wrong card. When I asked for a $1000 withdrawal from a specific account, I found out later it was withdrawn from a different account. Again, the folks there are super nice, but all these technical issues and communications issues are getting old.
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December 2022 by Roxana Jose-Antonio
Super happy with my account and how easy Holly (the manager) made it. The staff is so sweet and welcoming as well!
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March 2022 by Dave Kennedy
Derrick was awesome. Help me expedite my urgency with my safe deposit box. Very dependable
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May 2019 by Jessica Simpson
I was visiting from out of town and needed to deposit some cash. They just needed my ID and it was super quick and easy process!
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May 2019 by Kristin
Not fast, not professional. Needed appointment to set up simple checking account. Already had an established savings account. Used this bank for nationwide location.
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March 2019 by Matthew M
Watch out for all the fees! $36 for every time you accidentally go in the red, even if it is just a dollar or two. That can really add up. Also service fees, paper statement fee and more.
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December 2018 by Harry D
Financed a vehicle through PNC Bank. I had no choice; PNC was the bank the dealer chose for me. I made the first payment to PNC, which was my last payment to PNC bank. My Credit Union refinanced the loan and beat PNC's interest rate by more then 3% and dropped the term from 6 years to 5 years. By refinancing with my CU I saved 1 year and $6700 in interest! Plus, PNC took over 10 days to apply my first and only payment to my loan account - with my CU payments are applied instantly. GOODBYE PNC and GOOD RIDDANCE!
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October 2018 by Really Bad
Not professional
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May 2018 by Chris Albea
Just had someone who had to cash a check went to our local branch,and was informed they charge $10 to cash their own checks! I think that is ridiculous. Glad they are not my bank!
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November 2014 by Angel Smith
Fast and friendly service in a clean environment. Located in a beautiful down town area.
