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April 2024 by Sara Blackwell
Bank Member for at least 25 years and recently had my account compromised. In trying to get things right again encountered the mostly incredibly rude bank employee I could have EVER imagined! This was at the Hendersonville Branch. From now on will have as little contact with the bank as possible. This employee took the attitude that it was all my fault and talked down to me the entire time. Normally don't write things like this but this incident was so outrageous that it needed to be cited.
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March 2024 by M. K. Mock
Had interactions with both Carolyn and Landon at the Hendersonville branch….and as always, they were instantly responsive and provided excellent advice on the solution(s) to alleviate my issue. I have never had the incredible level of customer service provided by this branch!
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March 2024 by Kenny Midgett
Jo Mayfield is a great person and a wonderful bank associate. Always on point.
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March 2024 by Anthony Schifino
I have always had excellent experiences whenever I stop in at UCB.Robin Giblin has gone out of her way a number of times to help me out. I always get good, dependable, and friendly service.
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February 2024 by Samuel Summey
Great place to bank, friendly, respectful.
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February 2024 by Patrick Warncke
Quick but personable. Terrific experience as always - Thanks!
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February 2024 by Donald Jablonski
Feels like they catch you are.
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February 2024 by Cameron Scott
Landon was great.! Very pleasant and very helpful
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February 2024 by Richard Baker
Every time I go to United Community Bank in Hendersonville they are ready to help me with whatever banking need I have. My latest visit required a Notary on some paperwork which they were happy to provide. I have never had a bad visit there.
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March 2023 by Winston Cooper
This bank wouldn’t honor a check written by one of its customers to my business. I had plenty of proof that I owned the business and had interaction with their customer. This is just a sad hick bank not worth your time. I will no longer honor checks from them for my customers.
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October 2022 by Lion 1
I closed my checking and savings account and it was the best decision I made to go with another bank . The inconvenience was worth it . I would never recommend this bank or any branch of this bank to anyone for any reason. I recommend using Fifth Third Bank .
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July 2022 by Grayson Henson
I have banked with United Community Bank for a couple of years now. I just recently moved to the Asheville area, and this is the branch that is closest to where I live. I’ve been here a couple of times before today, and never had an issue, but I’ve always dealt with the same young girl. Today, I dealt with who I believe to be named Johanna. I was simply trying to deposit some cash into my roommates account as a favor to him.When I arrived in the lobby, I could see that she was sitting at the counter, but it took her a couple of minutes to finally tell me that she could help me. Not sure what she was doing, but it didn’t seem like anything. Then when I got up to her, she asked how she could help me. I told her that I had some cash that I would like to deposit into my roommates account. She then looked at me weirdly for a second and then asked “So, am I supposed to just pull his name out of thin air or something?“I was taken aback, as she hadn’t even given me the opportunity to tell her his name. She then gave a nervous chuckle, as I’m sure she could tell from my reaction I did not find her funny or charming in any way. After I finished with her, I immediately called her supervisor (who didn’t answer so I left a voicemail), and I hope that she will hear about how inappropriate I found this interaction.It’s interactions like this that make people choose to switch banks, which I honestly might do at this point. Why do the older generations feel the need to treat friendly, young customers like this? Do better.
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February 2022 by Mountains & Sea
I cannot emphasize enough how professional and efficient Gwenn and her entire team is at UCBI (Amanda and Jessica as well).We worked with them on a construction loan and the process was seamless from start to finish no matter who we communicated with. Gwenn took the initial call and clearly is an expert in this industry. She knew all of the available loan products like the back of her hand, and had an answer for every question I had and was able to explain everything up front.If you are considering buying, building, or refinancing, definitely give Gwenn and UCBI a call first before anyone else.
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February 2022 by Zach Bennett
Unable to stop payments. This bank has no customer service
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December 2021 by Zachary Hunsader
Wonderful customer service