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November 2023 by Cheryl Flowers
Very helpful and caring by Matthew Cox. He was amazing helping us ccoordinate delivery and went out of his way to get the products we needed
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November 2023 by Ms. Battle
While driving from Charlotte to Raleigh today, I had the pleasure of meeting Matthew at store # 206 in Hickory, N.C. when I stopped in to check out a Queen Bed I had seen online. From the time we entered the store to the time we left Matthew was very professional, friendly, helpful and had great customer service! He greeted us as soon as we walked in even while helping 2 other customers. He showed us the Queen Bed we were in search of and even took the time out to call a closer store to us to see if they had it in stock. He went a step further and measured it for us so that we could see if it would fit in our trunk. And even though we couldn't leave with it, we purchased and will return to pick it up. Matthew thank you for all your help and being such a GREAT employee! I recommend this location to anyone looking for great customer service and furniture at an affordable price!
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November 2023 by Vicky Gasca
Lovely experience, Nicole was very helpful she was detailed with me with my options and always had a smile on her face ! Thank you so much for making this so simply for us .
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November 2023 by Raven Whiskey
Absolutely would not recommend. Store manager was very rude and only seemed to care about what money they could get from me. On top of that, the furniture was NOT the quality that I was expecting. 1000% cheaply made trash. Go anywhere else.
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October 2023 by Gena L.
I would give them 0 stars if I could. Just know you are buying cheap furniture that will last no time and these guys will not try to correct the issues. Spend your hard earned money with a company that appreciates their customers!
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October 2023 by Sharrie Carter
Stephanie from the Hickory location didn't give up all information before sending out our delivery. Two very young people delivered our refrigerator that had 0 experience about delivery we paid $109 for delivery then she failed to disclose that there was a $10 fee for setup that I would have happily paid. Next I asked could they dispose of our old refrigerator and she said that would be an extra charge of $50 but if we gave the delivery people $40 cash that would be great. We said sounds good. When we got our product it had it had a dent on the side when I questioned that they said they would take a picture of it and I would maybe get a discount. Then the young women and young man couldn't figure out how to get it in the house. My brother lives next door and he had to come and assist and it took over an hour to get it in. We purchased the same size refrigerator as we always have and usually 2 people come out they put it in and take the old one out. I called the Gastonia location and was told they only charge $20 for disposal and she wasn't sure why I was told $50 and or $40 cash So I'm not happy at all I don't like deception.
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September 2023 by Ruby Ann Bearden
Matthew was top notch. We called on the way to be sure the item we wanted was available & he was very pleasant to speak with & had it ready when we arrived. He was professional and extremely nice. The store was also super nice and clean. Very impressed with the store & Matthew. Outstanding customer service!
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September 2023 by Alicia s.
Great customer service, friendly staff, and fantastic prices. We will absolutely be shopping here again and I highly recommend.
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July 2023 by Connie Morton
I found a dryer for $261.00 that had a couple of dents, but I had to drive 100+ miles (round trip) to pick it up. They were very friendly and helpful when we arrived and helped load it onto our truck. I wm very happy with my new dryer!
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July 2023 by Jill Holliday
My fiancé and I stopped by American Freight today to shop for new living room furniture and Stephanie was a joy and helped us from the moment we walked in the door. Very knowledgeable and answered all of our questions. Thank you
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July 2023 by Leigh Lessard
An absolutely amazing experience! Stephanie was super helpful in helping us decide on a washer and dryer! Picked up our appliances a week later, but unfortunately the dryer was crushed. There was no damage to the box so we called the store and they helped us bring the dryer back and found a new one at another store! They picked it up and even inspected the dryer to make sure there was no damage! We proceeded to also buy our dining room set from them and we couldn’t be happier! We will absolutely continue to buy from this store and recommend to all our friends and family!
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July 2023 by Deborah Houser
Great customer service. Nicole treated us so well and knew her furniture. Check this place out
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July 2023 by Lon Williams
Stephanie / Kayla were very helpful and and professional. Stephanie was very patient and understanding . I appreciate their attentiveness and acknowledgment when I entered the the building. Please do remember that delivery times may very . The timing isn’t drawn out but do keep in mind that other people may be ahead of you during delivery times. They do charge a fair delivery fee. Thank you for the superb customer service.
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June 2023 by Anne Stanley
Awesome experience! Stephanie is a great salesperson! Great selection of furniture!
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June 2023 by Abigail Jennings
We went in with a budget in mind and a goal, and our associate Stephanie went above and beyond to make sure I understood every step in the process and made sure that I did not go over budget even without knowing the entire budget itself. Highly recommend working with her for any furniture needs!
