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February 2024 by Madison Mazo
jennifer is a really sweet girl she has helped me so much making choices with my bed room set and mattress choices. She has helped me so much to make the right choices for my new bedroom set. and she is a good employee
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February 2024 by kyle smith
I was shopping for a couch and love seat. I had very specific parameters that needed to be met. The GM Amy went above and beyond to help me. She took the time to listen and then suggest several available options. It was one of the best shopping experiences I’ve ever had.
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February 2024 by Jessica Herndon
We had a great experience with our sales person Jennifer Anthony. We went shopping around to a few places before and after going to Ashley furniture for a sofa and loveseat and we ended up going back to Ashley because they had the best deal. Jennifer helped us out the first time and the second time going back, making the final decision. We also ended up purchasing a coffee table and two end tables.
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February 2024 by Claude Ruff
Had a wonderful experience with Jennifer being very helpful with finding a loveseat that fit both my wife's and my needs. We appreciate Jennifer.
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February 2024 by W Scott Pyatt
great Staff at the Hickory NC store , I worked with several people there during a two day shopping trip and they were all very professional
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February 2024 by Bettina Smoot
Worst experience ever! Will NEVER shop at Ashley again.
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February 2024 by Janet Michael
Went to Ashley’s to buy a new sofa and loveseat. Was greeted in the store by salesman named Mannie. He asked if he could help and gave information about the store setup. He allowed us to look for ourselves so there was no pressure, but came by every now and then to answer questions. Once we found what we wanted he (a long with his supervisor Amy) was very helpful in negotiating a deal to fit our needs. Mannie was very professional and knowledgeable, being extremely friendly was a plus! Everyone we talked to made our experience there very pleasant!
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February 2024 by Lori Liner
Lauren was fabulous and very professional. I had a great experience working with her and the rest of the ladies.
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February 2024 by amy wike
Great team!
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February 2024 by Ashley Lane
I’ve never been a big fan of buying furniture because I feel like it’s the same as shopping for a car; however, our experience at Ashley Furniture in Hickory, NC was fantastic! James was the salesman who assisted us is buying the Alesandra collection. He never hovered or tried to talk us into something unrealistic. James was very professional and suggested ways to get the best deal on the furniture we wanted. He was also super patient when we were really indecisive. I 10/10 recommend visiting this store and asking for James! I know we will be doing all our future furniture shopping here.
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February 2024 by Rachel Gee
We had a great experience and found just what we were looking for in a couch. Brian was exceptionally great to work with, knowledgeable, friendly and went out of his way to make our purchase hassle free.
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February 2024 by MIKE S
Caveat emptor!!!! Read the contract before you buy. Apparently there are no returns after delivery. Inspect your furniture before signing for delivery. Ours had missing parts and damage that wasn't seen. So we can't use our bed until the missing supports and other items that requires them to order from the supplier and deliver directly to your home then they scheduled someone to come out and install them. (so technically you're their storage facility until they decide to come install them) As far as any damage they send out a repairman to fix the damage if you don't like the repair then they may order replacement parts and the whole process starts over. My suggestion is to inspect for damage, if you have damage or missing parts DON'T sign refuse delivery have them take it back and bring you a new item instead of jumping through their hoops that are designed to get you to give up and just accept the damage they deliver.UPDATE: Got the same unpersonal corporate response that everyone else that had issues got, Text this number. I don't have expectations that they will resolve the issues. It's been 5 days since the damage furniture was delivered and haven't even gotten a courtesy follow-up. I will repeat, CAVEAT EMPTOR,Let the Buyer Beware!!!!!!UPDATE #2: So I text the provided number, and get an automated response wanting my name and order #. While I didn't have the order number available so I text back to have someone call me, no response, I finally got the order number and text that and the other information that asked for, TWO days and still no response guess I'll have to file a complaint with the NC State Attorney Generals Office. Again CAVEAT EMPTOR.UPDATE #3 I believe it's been at least 6 days since I responded to their text number, still no response. So much for them wanting to resolve the issue. Also got a package delivered from Ashley's supplier, imagine this the wrong parts were in the box. So now I still have over $4000 in furniture that I can't use and they can't tell me when I'm going to get the missing parts. Of course they are now going to be closed for the holidays. Merry Christmas customer we really don't care about you. CAVEAT EMPTOR!!!!!!!!Update #4 Still waiting for a response from the stands reply text number, imagine that guess that's what's expected. After at least 10 phone calls to the customer repair no service number and receiving two boxes of the wrong parts I finally got someone to send two hole components of the bed so that the proper parts got here. Now I'm waiting on the repair person that is scheduled sometime in mid February. CAVEAT EMPTOR!!!!!!Update#5 it's been over a month and we are still waiting for them to come do the repairs they stated that they were going to do. Apparently they just cancel your repair appointment when they decide to do something different without asking the customer. Then they can't reschedule it for some reason so you have to wait at least another month (March maybe) They have sent parts that were not needed and parts that weren't the correct ones. It appears the customer NO service department and the repair department don't talk or work together to resolve issues. CAVEAT EMPTOR!!!!!!I probably have 30 to 40 hours tied up in trying to get this issue resolved, STILL WAITING!!!!!
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February 2024 by Crystal Shaw
We went into Ashley Furniture, found exactly what we were looking for! James great to work with, no pressure to purchase. We really liked the relaxed atmosphere and interacting with the other employees. They made us feel comfortable and relaxed.
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February 2024 by Haley
Always have a pleasant experience here have bought multiple items
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February 2024 by Jennifer Priest
James is a very helpful friendly guy. Very professional and knowledgeable. Works within your budget, great hometown feel.