-
November 2023 by Cameron Boles
Hendrick Honda Hickory was head and shoulders above the competition. Called other dealerships today and couldn’t even get a clear answer or a callback. One call to Hendrick Honda in Hickory and immediate answers and exactly what we were looking for. Brett was our guy and he never tried to “sell” us on anything but simply offered information with honesty and sincerity. We were never “pushed” or rushed into buying the car which is why we felt great about buying it. They were so patient with us while we had our two toddlers with us the entire time. Helped us load all our stuff into the new car and made the process seamless from start to finish. Why can’t this be the traditional car buying experience? Because it does seem to be the norm here.
-
November 2023 by Ellie Klaassen
I went in because I saw Christmas lights on my dash (lots of warnings) and Noah was able to help me out quickly and able to make sure I knew what was going on even though I know nothing about cars. Noah and the rest of the staff are very professional and are great to work with. Would definitely recommend bringing your Honda here.
-
November 2023 by Jovana Sanchez
I highly recommend Hendrick Honda of Hickory. I bought my car here with such an awesome sales team. Couple months later, went to get it serviced by great people. They have employees that are bilingual and provide great customer service.
-
November 2023 by Braden Sloan
Last Sunday I was in need of a car and found a Subaru online. We called to see if it was available and if they were open on Sunday. The lady who answered was so polite and referred us to Aj Granados and as soon as we got there I asked for Aj and he already knew why we were there and what car we wanted to look at. Everything was quick and easy and he worked with us to get everything we need from insurance to finance. We signed the papers and picked the car up Monday. Great service! Very personable.
-
November 2023 by Bill Hartley
Our first dealings at Hendrick Honda of Hickory was with Jose in Service. He was outstanding in the manner he treated us, took care of us, and laid the foundation for us seeking to buy our next vehicle at this dealership. Once we started looking everyone was very helpful and our salesman was Rick McClure. Rick now, is not our salesman, he is a friend. From offer, and counter offer with our vehicle, to the final paperwork, we received nothing short of top notch treatment, service, and respect...and mostly honesty. Another shout out to Mike in Finance who helped us with a great finance rate.
-
November 2023 by Shay Wright
First time in the service department this week - I purchased my Cadillac at a Hendrick in Durham and was able to use my local Hendrick Honda in Hickory for the oil change package. Arrived and my scheduled appt wasn't found, but the service advisor I had, Noah H., was great to get me in the system fast. His customer service was great and even acknowledged how low my car sits in the front and they would be aware when driving it which made me feel good about them taking care of my ride. Waiting room was nice and cozy and the service was fast. Definite 5 stars here for the customer service and quality this visit!
-
October 2023 by Tony Weeks
Found an online coupon that brought the price of my repair closer to that of an independent mechanic and still received excellent service and repair turnaround. The service rep called me with an update and also when the car was ready. He was very professional, courteous, and answered every question I posed. A dealership is always more expensive, but the expert mechanics are sometimes needed. I would recommend Hendrick Honda of Hickory to anyone.
-
October 2023 by Michael E
Hendrick Honda Hickory has been consistently superior in professionalism, friendliness, and service. This is why I travel one hour from home to this particular venue.Specifically (during this oil change and inspection schedule), I also needed some tires. Unfortunately, they were unavailable, and my car was on the lift still being serviced.In order to help, the dealership gave me a loaner car (2024!) for the weekend. Most places would not be that generous and trusting.While I rate the services at this venue "excellent" anyway, this experience could easily bump my rating up another level.Thanks, again, Hendrick Honda Hickory!!
-
October 2023 by James B.
Had my warranty check-up three weeks ago and when I departed my front left tire wanted to turn left. Called the dealer and made a appointment at 8:00 AM for an adjustment. Got there at 8:00 and around 10:00 I was informed that I needed 1600.00 dollars for tire, rotation etc. Left the dealership with the same tire problem. Nothing was done. Called a week later to complain and got no where.
-
September 2023 by Nan F.
I am shopping for a pre-owned car. I saw one on the Hendrick website and the same car on a couple of other sites. I called and was told it was available. After calling back to come in and purchase, I was told it was available, but would be $10,000 more than the price on the website. This seems like blatant false advertising. Although I was a loyal customer before, this is unacceptable and I suggest folks really double check pricing before making a trek to this dealer. Bad business practice!
-
September 2023 by Kristin MacMillan
The team at Hickory was amazing! Eric constantly went out of his way to meet my needs. So much so that I drove from Concord to get my new car! Best team I’ve ever worked with!
-
September 2023 by John Christoffersen
I am very happy with the service, I got. I had the starter replaced. It might have took long, but they were always, informing me, as to what was going on. Hendrick Honda is great place to bring your car. They are curious, friendly & make you feel right at home.
-
August 2023 by Michael Miller
My purchase of a 2023 Honda Pilot was a very enjoyable experience. I worked with Salesperson Mark Buchanan who is very knowledgeable and professional. After test driving several vehicles Mark worked to order me one with the exact equipment i was looking for. Also, Management and Finance were excellent to work with at this Dealership. If you are looking for your next vehicle, this is one to definitely check out!
-
August 2023 by Chrissy K.
Hendrick Hickory Honda was recommended to me to get my maintenace done. It is an hour from my home, but I tried it. The employees were fair, honest and helpful. That experience made me consider leasing a Honda from them. I cannot express how grateful I am to the sales team, Zak, Vince and Dean. They truly care about their customers and made my leasing experience like family. Kudos to an exceptional dealership, service department and sales team.
-
August 2023 by Gee Vang
Shout out to Eric Lee for helping my wife and I purchase a brand new 2023 Honda pilot. He’s a very great guy and easy to work with. He helped us through the whole process. I highly recommend him if you guys plan to buy a car for them.