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January 2024 by Unread Junkmail
Massive & the building is the worse for wear. Pandemic relocators stormed the place & it's a bit tired.Sky high prices! You don't land "deals" but just see store after store of high end items. Too much gray - an older color scheme.Long delays in delivery. Still use covid as excuse...Nope. Buying elsewhere.Sgt. Nelson
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January 2024 by Kelsey Lovett
This place is massive! I spent a very nice afternoon exploring and chatting with store owners. The lady at the front desk was very helpful and welcoming. There’s a cafe and a coffee shop, and while I didn’t grab a bite, both smelled great. There is so much to see here, and the furniture is of such impressive quality. The showrooms are stunning. I’ll definitely be coming back.
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December 2023 by Karen Smith
We are enjoying the two Kincaid end tables that we purchased from Cheryl Dockery at Hickory Furniture Mart. They update our great room and brighten the room compared to our old ones. In addition, I’m so glad we paid for delivery by HFM. They did a great job and were so careful bringing the tables inside. It was a reasonable price for the service provided—the tables are very heavy and my husband and I would have had a difficult time unloading and trying to get them in the house without damage. We also appreciated Cheryl’s professional yet friendly attitude. Even though we were only ordering two end tables, she gave us the same courtesy as if we were ordering a room-full of furniture. She followed through with everything, and we knew exactly what to expect. We were so pleased with the professional services we received from HFM and will return if we are in the market for future furniture purchases.
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October 2023 by Tre Fuller
This year was our very first time making a purchase at Hickory Furniture Mart. 5 ***** STARS and then some! We were shopping for a new dining room set but did not see what we were looking for on the floor. The sales associate showed us several designs from their catalog and together we designed the perfect set. MIss. Nancy was very knowledgeable about the product and did not push us into making a purchase. Thank you Hickory Furniture Mart for having beautiful and quality furniture.
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October 2023 by Cindy Karlowitsch
Very satisfied with the whole process. The delivery was great Sanchez and Brandon did an exceptional job. They took their time and were very careful with every piece of the furniture. Thanks Hickory Furniture Mart and delivery guys for making this process painless.
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September 2023 by Deb Rosenthal
Met with Nancy. Very attentive, knowledgeable and efficient. Made our buying experience terrific. Walked in as tire kickers and walked out with the tires! We will be repeat customers. Deb & Art
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August 2023 by Ed D.
We've heard a lot about furniture manufacturing in NC since moving here a few years ago and made a short trip to Hickory, NC, a few weeks ago. A Google search shows that the furniture mart is by far the largest selection of retailers under one roof and it is impressive. The greeter at the entry was very helpful and narrowed down the stores that may have our specific dining table design. A general walk-through can be very overwhelming. The mart has a broad range of styles, designs and quality so it's helpful to have at least a basic understanding about manufacturers and quality. We wish we'd known about the mart several years ago after relocating and furnishing our new home.
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August 2023 by Linda Gail
I shouldn't let the secret out. But this place has been around for 60 years or more. The receptionist seems to know a whole lot of history abt., this place. Looking to furnish your home? Make this your next stop. Don't forget to stop in for lunch. They have homemade dessert.
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July 2023 by Shaun Williams
I went to Furniture Mart last week and had an amazing time. We're actually going back today. It is such a large store that you can't rush through it. You have to take your time to see everything.
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July 2023 by Tanya Delp
I purchased a storage ottoman from OHT in 2018. Michelle at the Ordering area is the best thing about this place. She is AMAZING. The ottoman on the other hand is very poorly made. They outsource their delivery which is terrible, like others mentioned. Do not expect any assistance with the store on this either. You have no idea when the delivery will be made. Then you come home to find it dumped in the middle of the driveway. The ottoman was made with caster feet instead of the buns like pictured. The inside hinge broke out of the ottoman within the FIRST WEEK. Cheaper hardware. Now the buttons are coming out of the tufted top. This is two adults, normal ottoman use. With furniture like this I don’t know how they stay in business. I prefer to purchase from places have American products. You guys are making AMERICAN look bad. I would not recommend buying here.
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July 2023 by Diane Johnston
This is a shout out to Betty the receptionist at the North entrance. She asked what we were looking for, highlighted the entire 4 level layout for us with our specific furniture type. Gave us information on directions (building is very confusing due to size) and just made a wonderful impression. As a result of her information, we had a great time, explored what we were looking for and stayed on track with our limited time. We went back to thank her for all she did to make our trip pleasant but just missed her. So THANK YOU Betty!!!
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June 2023 by Sandi Hengle
A great way to spend a day, even 2 days, a week. It is massive! So many things to see. The lady at the front is very kind, she says enjoy your adventure, and that it is. With many shops, a restaurant, and a full coffee shop complete with pastries, small bites, and other food items, all combined made for a wonderful experience!
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June 2023 by Margie Prochaska
I ordered two Hancock & Moore Leather recline chairs with ottomans from Diane Christensen. She took a lot of time with me to be sure I was getting the softer seats and backs, the stain resistant leather and the right color. The price was incredible compared to other stores. I really appreciate how accessible she was and how smoothly the sale went. The chairs are super comfortable and still look like new. Thanks!
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May 2023 by Emylin Parlier
The furniture selection is nice. However, the customer service really lacked. Went in to look for a rocking chair and every staff member that I encountered was on their phone. I even asked one about where any rocking chairs or gliders might be and she barely looked up from from her phone before pointing me in a general direction. I never found any.
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May 2023 by Mrs Thompson
I wish Google had a negative star option.Hickory Furniture Mart called us in less than 24 hours BEFORE delivery to inform us that the table we picked out over a month ago from their showroom FLOOR will not be delivered as stated tomorrow. Despite the fact they called us this week to schedule delivery.When we asked why it’s taken over a month for delivery, the woman replied “I’m in sales, not warehousing.” So apparently this place doesn’t have good systems or team work in place either.We aren’t waiting on any customizations or anything. The drive from our home to the store is a little more than an hour. The reason we aren’t getting our table (that we’ve payed for upfront) delivered…the truck is overloaded. They did not give us a new delivery date, an apology, or offer any concession for the ridiculous wait time for delivery followed by delivery cancellation.This business is not considerate of their customers time and their customer service is non existent.We will be furnishing the rest of our home elsewhere. Save your money and shop with a company who is as eager to provide excellent customer service as they are to take your money.NOTE: There we no manufactures or shippers involved. This table has been sitting on the floor since March. The response received is nothing more than generic word salad of excuses.SHOP ELSEWHERE.