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“Edward at T-Mobile was amazing! He was very patient, knowledgeable, and took the time to explain everything clearly without rushing me. He made sure I got exactly what I needed and answered all my questions with a great attitude. The whole experience was smooth and stress-free because of him. Excellent customer service — thank you, Edward!”
“A few weeks ago, I found a promotional deal online through the Verizon site for an upgrade on my phone. I placed the order, only to have the order fail as part of a glitch in the Verizon online ordering system. I then spent over two hours on the phone, talking to tech support (that guy was great) and then sales and customer service reps (not so great) to get the same promotional deal re-ordered and hopefully sent to this Verizon store later on in the week. Showed up at the store…and it had just had an electrical fire! Called over the next few days to check in on the status of the store and my order. Everyone I talked to was prompt, responsive, and informed. Unfortunately, the status of the order was very unclear, given the recent fire. I ended up talking to Lauren, the store manager, who had me come in to meet with her to figure everything out. She was able to get me the upgrade I wanted on a great deal, even better than what I had found online. I was in and out in less than two hours, which included all the time to sort through the online ordering issues I had previously had, get my new deal and phone in place, and transfer everything over. Lauren was amazing – knew exactly what to do, was fast, great to talk to. At the same time she was helping me, she was assisting her team with other customers. Keep in mind, she also just had to deal with a fire at her store just days beforehand. I am beyond happy with the phone and deal I got, and I am so pleased with the level of customer service I received. I am coming to see Lauren at this store anytime I need support with my Verizon service!”
“In my own opinion - with having worked for Verizon for over a year, they provide excellent employee perks and benefits. Alongside the customer service you see within stores and the willingness the company is to go above and beyond to provide solutions to keep us all connected. In my own opinion I've never experienced any issues with the quality of service on any of my mobile devices. I also would say that by traveling nationwide with the use of my devices I can attest to that.”
“Christian Gonzalez was AWESOME!
He helped us replace an older and screen broken phone with the perfect replacement for our budget. He also guided us through porting our number to the new phone. All along patiently answering all of our numerous questions. Highly recommend Spectrum Hickory store on Hwy 70.”
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“K P helped me pick a plan for my internet, 5 star employe. Don't recommend brightspeed for anything, our phone and internet went out Nov 26th, they keep moveing repair date back, now Jan 23rd. Took a few minutes to hook up equipment, WA-LA, internet. Thanks to K.P. and T mobile.”