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February 2024 by Summer Stephens
Wonderful Customer Service
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January 2024 by Michelle Boles
Customer service is a joke. Been calling for 2 weeks trying to get propane delivery still no propane. We are down to almost 10% And Supposed to be on auto-fill and still calling them to deliver. My 83 year old mother lives with us and she is constantly cold.I am a.new.customer about 5 months maybe. Took 2 visits to get the right heater that bought from them and paid in full before they were to come install. So, it didn't start off well at All but I'm like it's local and I try to buy local when I can. Searching around tomorrow for someone to bring propane to have heat.Shameful that they cannot take the time to answer you, just that automatic reply from app and the NO ONE gets in touch. It's just a mess.
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January 2024 by Judy Cannon
I just got my new Buck gas logs installed by Matthew! He did a fantastic job and my logs are warm and beautiful.
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November 2023 by K Bryant
Very professional company! They delivered my propane pretty quickly and the service desk had some of the nicest people I’ve spoken to in awhile!5/5 Professional Atmosphere5/5 Customer Service5/5 Delivery!
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November 2023 by Mystic Dragon Music
Front counter was very helpful for me as well as the propane department. 100% recommend!
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November 2023 by Kadir Nahuel
The one tall dude at the front knows what he's talkin bout, everyone else, not so much, always an easy day when pats up front.
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November 2023 by Schuyler Acosta
Very friendly and helpful staff. Immediately responded to my propane requests.
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November 2023 by David Moore
Patrick at the front desk was very helpful!
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October 2023 by Schuyler A.
The guy Patrick at the counter was very helpful, polite, and kind. I was looking for a welder they didn't have it at the time and I'll be back because of his hospitality.
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July 2023 by Josh Ritchie
I have been a customer for over 20 years. They have always been helpful in the office. Delivery guys has always been great. Prices are better then the competition. I would definitely recommend!!
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March 2023 by Amy C.
As a business customer, they are slow to respond, to come out to the plant and their billing system is awful. I'm glad I'm done with them.
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February 2023 by Richard G.
I continue to receive bills from James oxygen a year after canceling their service due to poor service
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August 2022 by Jonathan Bell
This is probably a waste of effort, since they seem unfazed by all the other one-star reviews... but you should not do business with James Oxygen!
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July 2022 by Gene S.
James Oxygen has let our propane tank go empty several ties over the past 5 years. This latest time was the 4th of July Holiday 2022. Records indicate that the last time they filled our tank was in early March. I had to call their emergency line to notify them that we were out of propane, which means we have no hot water or cooking appliances on a holiday weekend with a house full of people. The on-call employees (truck drivers) for James Oxygen didn't answer their phones and the gentleman who finally arrived had a truck that had computer issues & the two trucks he attempted to use prior to this truck had dead batteries... Not a reliable propane provider and when our currently full tank gets low, we will have a new provider!
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January 2022 by YoHablo teen
I have genuinely defended this company in the past but not filling up a loyal customer when asked 4 days before a major snow storm is pretty thoughtless and unforgivable. We are going to freeze.No Bueno friends!
