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January 2024 by Victoria Blitch
Just bought my new Subaru Ascent Onyx from Mike H, definitely a great guy and great experience and helped me step by step and even helped on a Saturday and has me set up to come back to learn all of my new features. Made sure to answer all my questions and calls. Very happy with my whole experience and got me into the car I exactly wanted with more features than I thought I’d get and with a great deal!
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January 2024 by Thomas Moore
Longtime customer at Jim Armstrong Subaru but will not go back. We’ve spent thousands there over the the last ten years servicing two Foresters and have generally been happy. However, our experience yesterday will prevent us from ever going back.My daughter took her Forester in for an oil change, tire rotation and, specifically, air and cabin filter changes. She could have had an oil change anywhere but chose Subaru to have the filters changed. When she (and my wife) checked out and asked about it the service manager said “we would have replaced them if they needed it.” Well, according to the service technician’s checklist the filters DID need to be replaced. Why was requested service not performed when the technician confirmed it needed to be done? Why was the service manager dismissive of my wife and daughter when they asked about it?I called today to address this and there was no explanation or apology. Just silence.
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January 2024 by Mai Davis
I will usually NEVER leave bad reviews; however, every time we have left our vehicle here - there is always something wrong with the service or a service was not completed.My husband left his car over night to be worked on for a recall, maintenance (oil change), and inspection. He was charged for the inspection, but it was not completed!!! We found this out when he went to the tag office to get his tag renewed. When we call the dealership, they insist they completed the inspection. If it was completed, WHY IS IT NOT IN THE TAG OFFICE'S DATABASE??? The dealership will not issue a refund but wants to "complete inspection" free of charge. We will NOT be returning here after wasting our money! We live in Morganton and have to leave his vehicle overnight due to their wonky hours that do not allow people who have real life jobs to get their maintenance completed without having to take time off work. We once left the car for 2-3 days. This is not viable for families who have children or for people who have to work. Ridiculous.
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January 2024 by Tyler Singleton
Amazing experience by everyone at the dealership. I will continue to take my car here to get worked on. They get 5 stars from me.
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December 2023 by Audra Edwards
They were great the first time I used them and pointed out things that were on my 'to fix' list from another dealership that really weren't in need of repair. They discussed why they were fine, and having done a lot of my own work I was familiar enough to see they were really honest people who knew what they were doing. I appreciated it a lot. However, do not trust that if you schedule an appointment online they will read the notes. They just informed me that it would take two appointments to diagnose and replace my catalytic converter even though I live an hour and a half away, which I noted and asked when scheduling the appointment weeks ago. I had given them the code it was throwing, I believe I even explained the clear signs the cat was the issue, and then I know I requested they call me if what I needed wasn't possible in one visit. I wanted to give business to them since they took care of me well the last time. No calls. I know I should have called them, but between two jobs and going to school I was just never off during business hours. There was a note section when they scheduled it, surely they read it. Luckily I missed their confirmation call today and called them back to make sure we were still good and was told all of this. I just needed to know this weeks ago so I didn't waste my first weekday off in over a month. Obviously no one is going to be able to get me in tomorrow now. I'll have to wait and see if anyone can get me in over Christmas break, holding my breath hoping the cat holds out, because many people simply don't have the days off to do this. That isn't their problem, I get that. But don't have a place for notes if you don't plan respecting your customers concerns enough to read them. Just glad I didn't waste the gas to learn this tomorrow. It's a great place if you can deal in person, but if you use the online scheduler be wary.
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November 2023 by Tony Mcvay
I’m sorry to say my experience with Jim Armstrong Subaru dealership has been terrible.I never leave a bad review unless the situation is simply outrageous.Our mechanic purchased a transmission valve body for our 2015 Forester that failed in a few thousand miles .When he tried to get a warranty replacement, he was told that we had to bring the car to dealership to have it checked by their service department & “if it is bad they will fix for free.”I’m a business owner , my business is open 7 days a week, it’s just myself & my wife. This dealership is over an hour away so we are faced with the fact that we will have to close our business to take it there & then rent a vehicle to drive ( at cost of $30 a day ) while they fix THEIR BAD PART!A few weeks later I happen to have a Dr appointment by a different Subaru dealership .( Prestige, which I’ve never had issues with )They check it for free , it was indeed the part we just bought from Jim Armstrong Subaru that that was bad .I then call them to schedule their promised free repair of their part & I’m told that they will , in no way , do the repair for free , that I must pay labor again on an issue that is THEIRS( Subarus) and in no way my issue or problem & in no way should I be subjected to this cost again for same repair , I that’s only a few thousand miles old.I then call general manager, get voicemail, left detailed message, 24 hrs later , no return call so I called again , got VOICEMAIL, left same detailed message this time with the added note that “I’m running out of patience “Again , I’ve never had an issue in the 10 years I’ve been dealing with Prestige Subaru , this will be my last time with this dealership ( we are getting ready to buy 2 new cars end of this year )
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November 2023 by Anthony M.
I'm sorry to say my experience with Jim Armstrong Subaru dealership has been terrible.I never leave a bad review unless the situation is simply outrageous.Our mechanic purchased a transmission valve body for our 2015 Forester that failed in a few thousand miles .When he tried to get a warranty replacement, he was told that we had to bring the car to dealership to have it checked by their service department & "if it is bad they will fix for free."I'm a business owner , my business is open 7 days a week, it's just myself & my wife. This dealership is over an hour away so we are faced with the fact that we will have to close our business to take it there & then rent a vehicle to drive ( at cost of $30 a day ) while they fix THEIR BAD PART!A few weeks later I happen to have a Dr appointment by a different Subaru dealership .( Prestige, which I've never had issues with )They check it for free , it was indeed the part we just bought from Jim Armstrong Subaru that that was bad .I then call them to schedule their promised free repair of their part & I'm told that they will , in no way , do the repair for free , that I must pay labor again on an issue that is THEIRS( Subarus) and in no way my issue or problem & in no way should I be subjected to this cost again for same repair , I that's only a few thousand miles old.I then call general manager, get voicemail, left detailed message, 24 hrs later , no return call so I called again , got VOICEMAIL, left same detailed message this time with the added note that "I'm running out of patience "Again , I've never had an issue in the 10 years I've been dealing with Prestige Subaru , this will be my last time with this dealership ( we are getting ready to buy 2 new cars end of this year )
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October 2023 by Michelle Collis
All the Mike’s were so helpful! We came in preapproved and Mike H got us the same rate through them and no haggle with paperwork. The car we purchased was presented and we had shopped around so know we got the best price. I
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October 2023 by Brian Whittington
Jim Armstrong does all our service on our 2016 Outback we purchased new from them. Had our service today and Chad did outstanding job for us and answered all our questions. Very honest and trustworthy. Highly Recommend.
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September 2023 by Pam Taylor
I took my Outback for an oil change. Was never told by the service people there is a charge to use my debit card. I was charged almost $16 more. I had worked the night before so drove with no sleep. Apparently there are signs but they are supposed to tell you in service department. That didn’t happen. I would have left and got cash. So never go there without cash! What a ripoff!
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July 2023 by Robert Trent
Simple instruction: change the oil and put the bolt back on finger tight because I usually change my own oil. Went to change my oil this weekend and found it had been air gunned on. Now I can't take it off without an impact wrench.
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July 2023 by Kathy Hennigan
Wonderful, comfortable, fair and pleasant buying experience at Armstrong Subaru. I highly recommend this dealership; love my Crosstrek and both Mikes customer service.
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June 2023 by Carol Childers
We have been doing business with this dealership since 2015 and have been very pleased with their service. I would recommend them to anyone looking for a new vehicle. Special thanks Cody who goes above and beyond to correct any service issues we have every had! Greg and Carol Childers
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May 2023 by Michael’s Memories
Went to Jim Armstrong Subaru for oil change, Expecting the worst as I do with most car dealerships these days. I was pleasantly surprised at the service I got from the service manager and staff. The dealership itself was very nice and clean and everyone was pleasant. The service work on my vehicle Was quick and professionally done and they even renewed the registration on my vehicle, which I had forgotten about. Very impressed with this dealership and I will be returning. John Shepherd
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May 2023 by Chris Vanhoose
If you like paying twice as much as other places for service, this is your place. Most people know dealers charge a little more than other shops for mechanic work. Fine. Dealers are supposed to be top quality. But more than double the average labor cost is crazy. They out charged another dealer by over $400 for the same work and almost 600 more than 5 other places.