Journeys is a clean and well-organized store that offers a good selection of shoes. The staff are friendly, knowledgeable, and go above and beyond to help customers. One representative stood out for their exceptional service, helping a customer find the right size and making the shopping experience enjoyable. The store often has professional and kind employees, including a manager who maintains a welcoming atmosphere. Customers appreciate the helpfulness of staff, with some employees demonstrating impressive product knowledge despite limited experience. The store also offers a military discount, which adds to the positive experience. Additionally, the staff are caring and attentive, as shown by their kindness to a young girl making a wish, making customers feel valued. Overall, Journeys provides a pleasant shopping environment with helpful staff who strive to make each visit special.
Rocio is amazing! Thank you for your help and your great lacing abilities 😊
January 2026
Just wanted to give a big Shout Out to Kirsten at Journeys in the Hickory NC Mall Store. She helped me with a pair of Dr Martens and asked if i needed the care kit which im glad i got. Thanks for a great experience!
June 2025
I always have a great experience at Journeys in the Hickory mall. Tyler, the manager, is always so professional and kind every time I come in to buy shoes. The store is clean, well-organized, and has a great selection. The customer service is consistently amazing. I highly recommend Journeys of Hickory!
