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November 2023 by Samantha Auten
I needed work done on my car and Kris in the service center was very kind and professional and explained things so that I felt confident in what needed to be done and didn’t feel taken advantage of. Everything was done in a timely manner, just as and when he said it would be done. After the experience I had, I can’t imagine ever taking my car anywhere else. Kris is a huge asset to your team and i would recommend anyone needing any service on your car to go see him!
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November 2023 by Brook Northrup
Had the worst car shopping experience I’ve ever had here. I felt like Jesse and the financial team tried to trick and talk us into everything we didn’t want. Was very rude even making fun of the car we were driving now to try to get us to sign papers. Said multiple times we were just browsing and starting our car shopping journey and was not ready to do anything permanent quite yet, just wanted to look at a model we were interested in. However they still printed out lease agreements and begged us to get a car that day. I was very confused considering we were just trying to get an estimate on numbers to compare to other cars we were looking at. She kept pushing for us to lease even though we said we didn’t want to. I still asked about it just to see all my options but she couldn’t even tell me what it included and just expected us to sign papers without any knowledge. Just felt like they were trying to trick us into something considering we are younger women. Terrible experience. I did like the car we came to look at and will be highly considered. Although considering the way we were treated, if we do decide to get a Toyota, we will definitely not be going to the dealership in hickory. Maybe other salesmen there are more knowledgeable and respectful, but the staff we dealt with i would never recommend to anybody.
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September 2023 by james arnold
Cindy Hall Bolton is a very good manager who deals well with us. She is down to earth and explains things and answers questions very willingly. She showed me the parts that needed replacing without me asking. We feel that we can trust her without question. This is not taking anything from anyone one else there. We enjoy the popcorn and coffee and water that is provided. The waiting room is very comfortable. We've been having services done there since 2010.
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September 2023 by dia sysongdeth
I just wanted to give Ryan Bartlett a shout out for taking care of me and feeling always welcome. Customer service goes a long way, and my vehicle is always done right, if not they won’t let you leave in till your happy, that’s what I’m talking about. Thanks Ryan for all you do and your knowledge and I can tell you take pride in your work.Semper FiDIA SYSONGDETH / CITY OF CHARLOTTELEAD TECHNICIAN/HVACAVIATION DIVISION | CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT
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September 2023 by David Huffman
Great Service Department. Always treated with respect and genuine interest. Have dealt with Jacob twice now and he is professional, friendly and helpful. He gives me his best estimate of possible problems and time involved. He keeps me informed and the last time the car couldn’t be repaired before the end of day but they did provide a rental and finished the repair the next day. I have purchased several cars from Mike Johnson and have had service work done and each encounter has been positive and productive.
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August 2023 by Walter K.
I was ready to buy a Tacoma, and because I had a positive experience in 2012 with Mike Johnson Hickory Toyota, I figured I'd be a repeat customer. However, when I counter offered their initial price quote, they said they rarely negotiate Tacoma prices and that I was wasting their time. After I left, they called back within an hour and said they would accept my offer plus taxes and tag fees. I said okay, but when they drew up the final offer sheet, they had added on an additional $800 to my offer. It was not a move I was expecting from MJHT. They pretty much lost my trust and good will after that.
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July 2023 by Valarie McIntosh
Super happy with my new car!! Zack was amazing to work with. Was my first grown up purchase and he made it so much easier. Was a long wait to see the finance guys but it's because they were very busy. Everyone there made the wait more fun though. 10/10 would recommend buying from Mike Johnson's and make sure to ask for Zack!!
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July 2023 by Taylor Jackson
On my first visit to Mike Johnson’s Toyota I was greeted by a man with the most friendly nature about him. He introduced me to Jessie who is by far the best Sales Representative I’ve come across in my entire experience of car shopping. I’d recently wrecked my car and broken my leg and Jessie went above and beyond to help make sure I was comfortable and helped me find a car that fit my budget even with the terrible credit I have. If you’re in the market for a new or used car, I highly recommend you seek Jessie for help. She’s super down to earth and will do everything in her power to make sure you're a satisfied client before you leave.
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July 2023 by Lynnette R
If you are looking for a great dealership, then look no further! From the moment we stepped onto the lot til we left with a new truck, seamless and professional from everyone. Go see Ashton, he is the definition of a true professional salesman. He made our process seamless and didn't just earn our business but earned our respect also! He listens to what you want and delivers! From Ashton, to Greg in Finance, to Ryan in the service center, we are customers for life! Thank you for making our experience great! Definitely give Mike Johnson's a try!
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June 2023 by Deborah Griffin
You really should “Try Mike before you buy”. My daughter was finalizing her purchase of a New 2023 Toyota Forerunner with the nicest sales person…Dylan. I only came along for moral support and to give her a ride to pick up her beautiful new car. While there, I just mentioned that I would like to find a car to just “beat around town” in.…something not very expensive but nice. I told him to keep me in mind if he ever runs across anything interesting.All while “closing the sale” with my daughter, Dylan “heard” my need. Once he had finished the purchasing details of his sale with my daughter and she was in with the Finance Manager, Dylan began really listening to me and answering all of my questions patiently and thoroughly, and he took the time to understand what I was looking for in a car. Within 24 hours I was getting a ride from my daughter to finalize paperwork to purchase my “new to me” Toyota. Dylan was very patient and understanding throughout the entire car buying process. He didn't pressure me into buying a car that I didn't want, and he was willing to work with me to find the best possible deal.I also appreciated the fact that Dylan was always available to answer my questions after I purchased my VERY nice 2013 Toyota VENZA. He has been quick to respond to my emails and phone calls, and always willing to help me out with anything I needed.Overall, I had a fantastic experience buying a car from Dylan Wilcox of Mike Johnson Toyota. He was professional, knowledgeable, and patient, and he made the entire process a pleasure. I would highly recommend him to anyone looking to buy a new or used car.
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June 2023 by Tyler Yapp
Recently purchased my first car form here. Ashton from sales and Greg from finance and the rest of the dealership were a pleasure to work with. Very friendly and answered all my questions. Will definitely be working with them again if I need another Toyota!
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June 2023 by Emily Daino
Peter was great! He is so kind, professional, and NOT PUSHY! He made us feel comfortable throughout the whole process, even when we thought our car deal was falling through. ? Peter did everything in his power to make sure I walked out the door with my desired vehicle at the desired price! Everything ended up working out!!! ??Can't say enough nice things about Peter. THANK YOU!!!
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June 2023 by Amanda Landis
I want to Shout Mike Johnson and his Wonderfully Amazing Staff as always for going the Extra mile with beyond Exceptional Customer Service and Sales. They all get 20+ in Star Reviews from Me for being a repeat Customer and helping me with the purchasing of my new 2023 Corolla LE Sedan. I'm a tried and true Believer in Toyotas and as their Commercials proudly say "Let's Go Places" with Smiles and High Fives. Plus, for Mike and his Warm and Trusted Commercial "You can win $5,000 for a Test Drive with the Customers saying "Before you buy. Give Mike a Try!"
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May 2023 by Noah Dubuc
I recently bought a 2023 Tundra from here and it was by far the best experience I have had at a Toyota dealership. I wasn’t pushed other vehicles I was asked exactly what I wanted and the we looked to see what was possible. I only had to wait 1 month for it to be delivered. Kent was great in communicating everything with me and keeping me up to date on the timeline of my truck getting to the dealership. Filling out paper work is usual the worst part about buying a new car but they made that part super easy as well, no trick or hidden add ons either I was in and out with in 45ish minutes.
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May 2023 by Joshua Nelson
This place is Amazing! Ashton was my salesman and actually reached out to my Facebook post to help me. I had been looking for a very specific 2023 Tundra that my local dealer in TN couldn’t even get close to allocating for multiple months. Seemed like a unicorn! Ashton and his inventory manager found the EXACT build I wanted and INSTANTLY traded allocations to get it for me. A little over a month later it hit the lot! When I got there they left it totally unwashed as I requested, and had it parked right in front where we could see it. This place was busy, but they quickly got all of the paperwork ready to sign and got us on our way. 23 Tundra Platinum Hybrid 6.5’ bed W/Advanced package.