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January 2024 by 7.62 X.
Do NOT use Mr Tire on South Center St in Hickory. Last year (May 22nd, 2023), we had an alternator go out on my wife's car. We had the vehicle towed there for the repair. 2 days to put an alternator on that only calls for 3 hours time to do job and zero contact from them explaining delays. I had to call when they said it would be ready (but wasn't) several times. That should have been my last time there but we go back again thinking everyone has a bad day every know and then. I called and ask for oil change and tire rotation on my truck. I was told oil change is $73 and tire rotation is included. I said "great, we will come drop it off". Then we dropped my wife's car off for same service when we picked my truck up. 1) I knew they had just marked everything good on checklist because it had tire pressures list at 35psi, I run 50psi in my tires(heavier load).2) Wheels generally have more brake dust on the front wheels than the rear because the front brakes "work" harder. The brake dust was not even disturbed. So there is no way the center caps, lugs, and wheels were removed. I call this morning and ask to speak to the manager, a guy named Chris says he is the assistant manager and could he help. I explained the situation to him andI ask if the oil was changed and he said they do services that are ask for. I said evidently not. He did inform me that "this happens". So no big deal. ABSOLUTELY horrible customer service after you just charged me for a job you didn't perform. I'm glad we didn't have them do the front brake job on my wife's car they SAID we needed! Wonder if we really do or is that another job to tell me you did, and then don't perform. Anyway DO NOT use Mr. Tire, they can not be trusted!
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November 2023 by Hannah Hatley
Walked in with a screw in my tire first thing in the morning while on the way to work. They were able to work me in and patch it to get me back on the road in no time! Chris was incredibly nice and helpful throughout the whole process. I will definitely be returning for future services.
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November 2023 by Andrew Hatley
I was in there for an inspection the other day and everyone I talked to was so kind and they had it done in no time. Then this morning on the way to work my wife and I got a screw in our tire. The crew was able to get if patched for us and get us on our way to work. Chris was super kind and helpful. We’ll definitely be going back for future auto needs!
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September 2023 by Barb Propst
The guys have been great! They've been working and fixing our cars and they have done a great job! They're also quite friendly.
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August 2023 by Soulful Archer
This review is a warning to never go here. Took a car there and it sat in the same spot for over a week. I finally called because they didn't call me, and they told me they didn't have the time or the knowledge to fix a simple thing. A bunch of idiots working here.
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July 2023 by Brett Springall
Just had two tires fitted. Asked for an alignment too but the tech noticed my ball joints are bad and suggested to get those fixed before having alignment done. These folks really look out for you. Chris at the front desk is amazing, he really handles the busy phones and makes customers feel welcome.
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July 2023 by Andrea Chrem
I got in the car this morning and noticed the tire light was ON. This happens a lot with my car so I didn’t pay much attention. A few hours later I went to check the tires again and I noticed one was low… I figured it was a screw ( it’s always a screw) took it to Mr. tire and they fixed it in less than 15mins! Service and people were great, next time my car needs to be serviced I’m definitely taking it there. :)
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June 2023 by Anson Gagnier
These guys were super professional, thorough and really helped me out when I was in a tough spot. The guy that I dealt with was Chris, and he was great. Highly recommend them for your tire needs.
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June 2023 by Amy R.
Chris is amazing! Super professional and efficient! Spending any amount of time getting my car serviced is not my idea of a good time... but alas had a flat tire so what coul we do??? We were around the corner at the farmers market and in a (mild) panic called Chris. He had what we needed, we rolled in and he took care of us on the spot and had us back out on the road in no time!Thanks Chris - u rock!
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May 2023 by Andrew Fan- Hagenstein
These guys have been nothing short of amazing and have helped me out greatly as a student. I unfortunately had the unpleasant experience of getting a flat tire on the interstate, a puncture from a nail on my side wall, and had to have it replaced in Charlotte because I was too far away from this store to have it replaced. Sadly one of the managers who previously worked here that no longer works here led me to believe that no matter what happened to my tire it could be replaced under the warranty I purchased, however a road hazard warranty amendment was needed, because of this situation the great guys Chris and Randy offered a free alignment and oil change to make up for this and got me back on my feet again. I trust this shop with my car and will always take it here above anywhere else.
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May 2023 by Caitlin Norton
Great experience here! They always get my car in quickly and service it well. Very friendly staff. Shoutout to Chris, Randy and Eddie for fixing my tire just when I needed it!
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May 2023 by brenda corpening
The manager Chris Worley was friendly an to the point so was the worker.They were quick I will be going back an highly recommend this place.
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May 2023 by Jabarian Ikard
Chris & Randy hands down the 2 two coolest dudes ive ever met. Not only did they get my car in and worked on quickly but they did a great job on it as well. ill definitely be visiting again soon!
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May 2023 by Sonya Abernethy
I had issue with my card and the fixed it! They are Very Economical and gave me Friendly Service. I Recommend Yall go to them for your Car Needs.
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April 2023 by Tammy Williams
The guys at this location are THE BEST!!! My daughter was in today and had a tough time... the parts store gave her wrong part and it turned into a very long and emotional visit... Randy and Chris took such great care of her... they made her feel comfortable and supported and even went the extra mile and gave her credit on work done... just to make her day a little better!! THANK YOU to Chris (Store Manager) and Randy (don't know you're title but you're a rock star) and to the rest of the staff and technicians... Y'ALL are the real MVPS!!!
