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September 2023 by Sonya Torres
Great customer service from start to finish. I was not pressured into a car I didnt want. I was given options and when I said I really didnt want that one I would go with the lower priced trim, they didnt push me. Highly recommend since we went to several dealers and ultimately came back because the deal was so much better.
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August 2023 by Kindra M.
June 6, 2023 we came in and purchased a 2015 Jetta and was very pleased with the salesperson. The deal only took 2 hours to complete and we were on our way. Sounds great, but wait.... July 6th my 30 day tag was expired and I started a week in advance calling the dealership asking them about my tag. Got the receptionist every time, never talked to a person higher up in the ranks and she kept telling me that oh, its the DMV. Absolutely no communication. They issued another 30 day tag, that tag expired on 8/11/2023. So I have been driving around with a expired tag. I finally got a call and guess what, they sold me a car without having the title for the car. What!!!!!! They have no resolution but to keep putting me off and I'm sick of it. I guess its time to get Lawyered up. The customer should never be inconvenienced because of their mistake. Make it make sense.
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August 2023 by David Weiss
Great sales team! Great cars. All around fantastic. Trustworthy and customer oriented. I've worked with and been a customer of these guys & gals. They will sell you a quality product. I've bought 5 vehicles through them. Nothing bad to report.
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August 2023 by Guy Holbrook
Our family has had the pleasure of working with the Paramount VW team this year for two certified pre-owned purchases. The level of service, communication, professionalism, and politeness this team exhibits is exceptional. They know how to treat folks and bring value to their customer’s transactions. We purchased two great cars, received favorable trade-in values on our vehicles and better than expected pricing on our purchases. Fox, Andrea, Elijah, Ernie, Scott and team are fantastic! Go see these fine folks, you’ll be glad you did.
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August 2023 by Dave DeHaas
We were walking through the new car lot for less than 5 minutes and Jesus introduced himself. He was great! When he was off for vacation we were assisted by Andrea. She was just as great as Jesus. Long story short, we bought a 2023 VW Atlas.
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July 2023 by Sargon Hormez
I have been servicing my VW Passat at this dealership since early 2020, and I must say they are the best. The staff is always friendly and willing to go above and beyond to find what you want.However, this morning at 9:20 AM, I had an appointment for an oil change, but unfortunately, they didn't complete the service until 11:20 AM. The duration of the oil change was unexpectedly lengthy, and I believe it shouldn't have taken that long. I wanted to share this feedback to bring attention to the matter and suggest that it be addressed.
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July 2023 by Aaron Grise
Purchased a new ‘23 Tiguan from Paramount. The SUV was perfect and at a great price compared to other dealerships. Just make sure to get EVERYTHING they offer you in writing or they will not honor it!! Was offered incentives from salesman Fox that pushed us to purchase from them. A couple of months after the sale I called with questions on said incentives and of course they were denied and I essentially was treated as if I was making it. They made no efforts to make right on their false incentives and essentially told me “we would never offer that, there’s nothing to be done here”. If you are looking at vehicles with Paramount, don’t be like me, always get everything in writing !!!
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July 2023 by Darren H
5 Stars. We would definitely recommend Paramount Auto to anyone wanting to purchase a vehicle. Andrea Rhyder was our salesperson, and what a Great job she did to making it a positive experience. Parker and Eli were also very helpful. Thank You.
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June 2023 by jenny lowery
Very friendly and informative staff. Sales associate, Matty was very helpful and willing to help me get the best deal possible. Definitely would recommend to any of my family or friends. Completely hassle free process from start to finish. (I was also Matty's first sale?). I am extremely happy with the purchase of my 2023 VW Tiguan SE.
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June 2023 by Julia DeFilippis
Matteo was amazing to work with! I am not one who loves the traditional car shopping experience where you end up spending all day at the dealership. Matteo made it super easy and had my on site experience take about 45 minutes max. I would 100% recommend this dealership to anyone! Definitely the best price, best customer experience, and best car choice for what I was looking for. Thanks again Paramount!!!
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May 2023 by Patrick Neville
Paramount made the car buying experience seamless and simple. Trenton was very knowledgeable and easy to work with. He answered all my questions regarding the vehicle I was interested in. If you’re in and around the area, I would definitely recommend visiting Paramount for your next vehicle.
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April 2023 by Ellen Coulter
I had a fantastic experience working with Jesus Gomez and Paramount! Jesus took the time to get me all the details on the car I was interested in, including videos, pictures and pricing. He found me the perfect car (even though it was rare and hard to find) and then gave me a great price. The purchasing process was smooth, low pressure, and fast. The entire team were professional and great to work with. This is not my first experience with Paramount and it won't be my last. I highly recommend!
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April 2023 by Todd Phillips
My wife and I visited Paramount Auto in Hickory. We drove a little over an hour to get there . I had dealt with Chris before and always had nothing but the best experiences. He had the vehicle we had discussed all ready to look at and drive . Andrea was so helpful with the questions and the test drive . We decided on another vehicle and brought it home that day. It’s really nice to come home and know the true car buying experience was just found . We’ll continue to deal and buy from Paramount Auto. Thank you Chris and Andrea.
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February 2023 by Michael Daily
We worked Andrea at VW to purchase a new EV and she was incredibly easy to work with. In my experience, the typical time in to out the door with a vehicle is more than 3 hours. It only took 1.5 hours from drive to paperwork. They were very efficient with the system and paperwork. Not to mention Andrea and Dylan and Patrick were just great to work with.
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January 2023 by JR Rochester
I purchased my Tiguan in October 2022 and have been absolutely thrilled with it.The team there was extremely helpful. I travel a lot for work and have a very chaotic timeline to get things done. I also wasn't planning to purchase but was just looking because I had a pretty stringent parameters for what I was looking for.Jesus Gomez was the salesman whom approached me, actually listened to what I needed, and helped me check out the only 2 vehicles that met my criteria on the lot.I was on a tight deadline for my needs and the team assisted him to get it done in time.Will definitely be back again in the future.
