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October 2023 by mike fakis
Use caution. This dealership employs everyday borderline antics you would expect from your typical used car buying experience. Went with certified car from dealer on a hard to find pre-owned exotic with millage under 3,000. No better way to ensure getting a solid car, right? Asked sales rep to look over car and disclose major blemishes before flying in from out of State. Was told the car had none. Upon arrival, saw obvious nickel-sized defect in front bumper. Negotiated $500 off with dealer offing $100 increments one a time over a period of 30 minutes. Bumper repair would cost me me over $2,000. Brought car into my home State and had paint correction completed. Found paint drips in driver door along with several other paint defects. Came to learn the car had a replacement driver's door and more than three panels repainted with some panels incorrectly installed with noticeable spacing issues differing significantly from factory specs. Should have had a body guy with me to help me see this stuff before completing the purchase. My mistake.When over a month passed, and no tittle showed up, I got the runaround. All who helped with sale avoided my calls and emails. Worked with GM of umbrella group to remedy over a period of 4 months. Turns out they lost the chain of custody on the title and had to go three dealers back to fix it. Took multiple versions of title paperwork mailed back and fourth requiring multiple trips to my DMV to fact check dealer paperwork, which was incorrect twice.GM offered to pay for the repairs on the paint work and sent me a check that covered 85% of my total costs. I’m out of pocket to replace the pre-existing PPF on multiple panels and to repair one last panel we just found with more obvious paint defects.GM of entire umbrella group remained helpful and responsive. Still unsure what I may find on this car. It smelled like burning oil for the entire drive home and the week after. They were’t sure what this was from, aside from a suggested sloppy oil change where a tech may have dumped oil on the engine. Six months later and the car is titled and mostly repaired. There is obvious paint work still noticeable in driver’s side door jam and a missing factory sticker on the replacement door.Wild to have such a typical used car experience at this level of buy and at a dealership of this brand. The Porsche dealer in my home town is stellar. Falsely assumed this was the brand and that this experience would be consistent from dealer to dealer. Learned a hard lesson on this purchase. I’ll make the car right eventually, but this cost me considerable time, lots of body shop and DMV visits, and months without being able to drive and enjoy the vehicle. They offered to buy this car back twice however it was discontinued the week I bought this one and prices went up with inventory and proper specs going way down. As deep as I was, it was less work to finish this mess out than start over. They painted me into a bit of a corner here. While the GM did remain helpful and communicative, I gave this dealer a low rating due to how the team here in general handles their business. The level of car they choose to certify and pass on to their customers as “clean” is probably less than most of us would consider acceptable at this level.
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September 2023 by Aaron Magnani
Thank you Porche Hickory for a great "Porche Experience!" I've never bought a car onlline before but Bob Smith made it easy and fun. Facetime calls, text messages, emails and old fashioned voice phonecalls took away any worries. I was able to see the car via live video, ask a million questions and get quick and honest answers. Andrea Rhyder was a pleasure to work with in financiing sending overnight FedEx packages to make the paperwork a breeze. My car was sent in a coverage trailer and I had white glove delivery service right to my front door. I cannot be happier!!
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August 2023 by Ronald Perry
Dealership is very supportive of car clubs in the region and usually has a large inventory with great sales staff.
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July 2023 by Karin Mabe
I had an outstanding experience purchasing my first Porsche from Zack at Porsche Hickory. He was very knowledgeable and informative when going through the ordering and option selection process. My delivery experience was great as well.
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July 2023 by DrVale ROSSi
I recently dropped of my Panamera for service at Paramount PORSCHE of Hickory, NC and had an exceptional experience. Logan was my service representative and was very polite and professional. 2 parts for my service had to be ordered and I was promptly provided a "loaner" (2023 PORSCHE MACAN) vehicle to drive until service on my vehicle was completed. The services performed on my car were done properly and with care. Highly recommend for all of your PORSCHE needs.
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June 2023 by Josh Brown
I don't often write reviews, but the service department here (Paramount Porsche/Porsche Hickory) deserves to be recognized. They are OUTSTANDING all the way around... successfully diagnosing and fixing problems, doing so quickly, and going out of their way to accommodate customers. Although I don't plan to give up my Panamera ST anytime soon, when I do, I may buy another Porsche just so I get to work with this service team. Outstanding service!
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May 2023 by Jim Wiggins
Very nice and comfortable dealership, the buying experience was one of the best I have ever had. Time flew by instead of dragging on, mostly because all of your associates made me feel so welcome. Especially my sales representative Mateo De La Cruz, the goody bag he gave me after the purchase was a nice surprise!
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May 2023 by Justin C.
Bob at Paramount was truly and ally on our recent purchase. He was extremely patient and understanding as we worked through some unique circumstances and never once let us down. So happy to have found the right first car for my son in Hickory. Thanks Bob, will be back again in the future to get your hat trick of sales with us!
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March 2023 by Robert Brewster
From Bob Smith and Parker to Patrick in Finance plus Jaime in Service Paramount Porsche has exceeded our expectations in all areas of purchase, service and follow through … and no I don’t work for Paramount and I wasn’t paid to say this … LOL
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March 2023 by ekim g
I had a fantastic experience working with Mr Pletcher at Paramount Porsche in Hickory. He went the extra mile for me and gave me the unexpected opportunity to drive off in a 992, so I did. It was a very hard to find car that other larger dealerships told me was basically an impossibility to obtain. I cannot imagine working with a better salesperson or a finer dealership. They have my business for all of my future vehicles. Highest marks all around
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March 2023 by Brian Crawford
Mateo and Zach are awesome! Helped us buy our first Porsche! Appreciate the great service, and everything you did for me including staying late to get the deal done
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February 2023 by John Pennypacker
I worked with Bob Smith in purchasing a Porsche Macan S at Porsche Hickory. It was probably the best experience I have had in buying a vehicle, ever. A laid back and genuine individual, he was easy to work with, accessible and communicative, and super knowledgeable. No pressure. I hope to have the opportunity to work with him again.
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February 2023 by Latieka J.
I took my car here for bad gas and they told me they could fix it! Then turned around 2 months later after their repairs didn't fix it they said oh you need. New engine! Well if that's the case why are you charging me $4700 to fix it and it's not fixed! You miss diagnosed my vehicle and then want money for repairs that DID NOT REPAIR IT! It's still smoking like it was when I dropped it off! Then the repair agent lied to State Farm about what was wrong with the car but told Circle K that it was gas issue! They are not professional at all! I would not recommend this location to anyone!
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February 2023 by Richard P.
I ordered a 2023 Porsche Taycan from Andrea Ryder and Parker Grove, and they were a pleasure to work with. I am located in CA and Andrea made the ordering process and delivery to Porsche Performance Center Los Angeles seamless. For those on the West Coast, I highly recommend ordering from Porsche Hickory and having it delivered directly from Germany to PECLA. Bonus: you get free lunch and racing experience with the delivery. I have bought and ordered cars from DTLA, McKenna, and Beverly Hills Porsche and always get the runaround on any in demand cars. Porsche Hickory not only delivered on my 2023 Taycan but also delivered on my 2019 GT3RS.My taycan is my fifth Porsche, and she already has my sixth order place with ETA in April/May 2023. I would not hesitate to reach out to her in the future. Highly recommended!!!
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February 2023 by Cindy Giarrusso - Real Estate Broker
EXCELLENT customer service! This is our 2nd car we have purchased from Paramount Porsche Hickory. We have had nothing but excellent service and communication with the service department, sales and finance. I cannot say enough good things about everyone there! The dealership is also spotless and they make you feel so welcomed. Do not hesitate to purchase from them or have your car serviced there. We will continue to buy from them in the future.
