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February 2023 by Nicholas Sanford
We are very disappointed with the American Leather Nash sectional we purchased through Reflections. From day 1, the couch has made loud squeaking noises and the fabric on the chaise looked loose and worn compared to the rest of the sofa. After going back and forth with them for months (and literally having one of the American Leather repair people tell me I should cut a hole in the back so I could occasionally tighten whatever is making the noise inside the couch), American Leather finally sent us a replacement. However, the replacement still has the same exact issue. It's truly unbelievable for the amount of money we invested in it. Our problem is mainly with American Leather and the customer service rep we worked with at Reflections did her best, but unfortunately they sold us a bad product.Videos of the original and the replacement.
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February 2023 by M Lansburg Pryor
I have a house full of their furniture. Some from Europe, some Canadian. They are honest, pricing is in line. Chance is my go to, ask for her.
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August 2021 by Chris Ions
We were in search of a top quality power assisted loveseat and our local preferred furniture dealer pointed us at Reflections In the Hickory Furniture Mart. The sales staff were excellent, low pressure, listened to our poor description of what we had in mind and identified exactly the right piece. Reflections carry a wide selection of quality brands and there were several contenders that caught our interest. We added the ‘white gloves’ delivery and set up service provided by J&L Furniture Services who operate from the Mart. Delivery was ahead of schedule and set up perfect. This was our first trip to the Mart and it won’t be the last. The Himolla (German) loveseat is a great companion to our Ekornes Stressless (Norwegian) recliners. We are very pleased.
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March 2021 by Vincent S
So nice when things go smoothly. This place was a pleasure to work with. Venessa and Cam were so nice to deal with as we were deciding on a couch and chair. They were helpful and knowledgeable and we wound up buying the perfect furniture for our home. The price was fair and amazingly the delivery was made in 2 weeks as they promised. Delivery went smoothly and furniture arrived in perfect condition. We can’t say enough about what a pleasurable buying experience it was. After shopping at multiple furniture stores this is now our go to place.
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November 2020 by Carolina Classic Carrier
This business strives for excellence and they achieve it! We have had the pleasure of doing business with this company for many years and it has always been a great experience.Their sales staff are very knowledgeable, friendly, courteous and helpful to all just browsing and clients alike.Their showroom is arranged very well and very homey. They have a massive variety of beautiful fine furniture to choose from.The products they sale are top of the line and at great pricing.It is always a pleasure doing business with Reflections.
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November 2020 by Cameron Rozzelle
This is the best store in the furniture mart.Sales staff are the greatest.Beautiful furniture at surprisingly good prices!
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October 2020 by Stevie S.
My husband and I purchased all of our living room furniture from Reflections Furniture 3 years ago and were very pleased. One of the chairs had a manufacturing defect which we discovered in 2020. I contacted Reflections and they were more than willing to work with us in resolving the issue. This all happened in the middle of the Covid pandemic which further complicated things. Diana, my contact at Reflections worked with me and kept me informed of the progress all along the way. I cannot say enough good things about this company and I would highly recommend them. It is nice to work with a company that stands behind their product.
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January 2020 by Will Lanier
First Class! Very helpful and knowledgeable. Highly recommend!
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November 2019 by Casey Lefler
We were very pleased with the customer service and attention to detail. The furniture is great quality! Awesome company to meet anyone’s need of leather furniture!!!
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November 2019 by Brooke & Greg Porter
We bought a couch in April 2017. It’s now October 2019 and they just delivered the correct furniture order yesterday. The couches take 3-4 months to be made and shipped to the US. We ordered Natuzzi couches. The first order was placed wrong by the store and they forgot to order that manual adjustable headrest feature. Reorder took another 4 months. The reorder came in and it was made wrong by Natuzzi this time. Next reorder took 4 more months. The 3rd try comes and none of the recliners works...no joke. Took them another 4 months and to find a solution to get them properly repaired since the couches are now discontinued at this point. Finally “repaired” and they are functioning. Let’s see for how long. They’re service is not great to say the least and I wouldn’t recommend anyone buying here.
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October 2019 by Brooke Porter
We bought a couch in April 2017. It’s now October 2019 and they just delivered the correct furniture order yesterday. The couches take 3-4 months to be made and shipped to the US. We ordered Natuzzi couches. The first order was placed wrong by the store and they forgot to order that manual adjustable headrest feature. Reorder took another 4 months. The reorder came in and it was made wrong by Natuzzi this time. Next reorder took 4 more months. The 3rd try comes and none of the recliners works...no joke. Took them another 3 months and to find a solution to get them properly repaired since the couches are now discontinued at this point. Finally “repaired” and they are functioning. Let’s see for how long. They’re service is not great to say the least and I wouldn’t recommend anyone buying here.
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October 2019 by DeeLo J
I bought a leather recliner at over $2000 less than the store price. I later had a problem with the battery and they totally addressed the problem including finding someone local to service it.
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August 2019 by Jan F.
We recently purchased a leather sofa and chair at Reflections and will definitely return in the future. Cam and Vanessa were extremely helpful and attentive and the items were fairly priced. Delivery was prompt and smoothe. Based on our overall experience, we highly recommend Reflections Furniture.
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July 2019 by Roger Affeldt
A few years back we took a trip down to Hickory Furniture Mart from MI. We found a leather sofa set by Leather Italia that we fell in love with from Reflections. Overall we were very pleased with the selection, service, and most of all price of the furniture. We purchased a leather set and it had shipped to MI. We were very please with the entire experience. Recently we found an American Leather sleeper sofa we liked and called Reflections to compare prices. We were very please with the price and the ease of ordering. The sofa arrived and we love it. Thank you Reflections.
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December 2018 by Kathy Roginski
Modern furniture.
