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July 2024 by Mike Mercereau
Absolute horrible disgrace to the optical profession. They are rude, uncaring and don’t want your business. They would not answer my question if the state employees EyeMed insurance is covered. And after raising my concern, they were flippant about it. Avoid this place at all costs.
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July 2024 by Carol Parker
Poor customer service in the eye doctor’s office. Does not care about the customer.. Insurance was baffled at the lack of effort to file a claim. Doctor is great but office not so much. Will find a professional. .
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May 2024 by Laura F
Always so helpful and kind! Judy is the absolute best!
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October 2023 by Kathy Morgan Townsend
Was very disappointed in my trip there today
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January 2023 by Drew Dotson
Wonderful people here that will do everything within their power to help you!
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January 2023 by John Colby
I just needed an exam. Nope we don't take VSP for your specific employer. Uh right. NOT recommended.
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September 2022 by Bridgette Lindsey Duffy
I ordered baby shark cup cakes and small cake for my child’s 2nd Birthday. We ordered it over a week ahead of time. We go to pick it up and they give us plain cupcakes and a cake with no decorations. They say whoever took our order did not write down baby shark. They aren’t willing to do anything to fix the situation besides sell us the plain cupcakes and cake. Absolutely ridiculous and upsetting. Will never be ordering cake or cupcakes from here again.
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July 2022 by Hertha H.
Recently joined the club. I have made several trips in such a short time, LOL. There are so many deals and fun stuff to be had. Gas prices are much better than a regular gas station too. So, from the friendly lady that signed me up, the jewelry lady (TY), to the gentlemen preparing the delicious roasted chicken then all way to the Snack bar. Great staff and service! Thank you to all.
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May 2022 by Brooke Z.
Cody is always willing to help when you are in Sam's. He seems to be a great employee!
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January 2022 by Ashanti Huerta
They are really mean and unprofessional. At the aye exam office The receptionist. Has an attitude and rude 0 stars or below ?
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January 2022 by Teresa Tomlin
Thank you DJ and Merlin for going “above and beyond” in your customer service. I’ve purchased expensive glasses from doctor’s office and couldn’t get proper adjustments. You two at Sam’s helped me order new glasses, and pleasantly assisted me throughout the process. Thank you for your kind and positive service.
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January 2022 by Roger Lee
I made a simple call into sams club optical and there reptionist was not willing to help sort out an issue. Very short and unhelpful. I quickly got help from the folks selling the lenses and glasses. I would never use Sams club optical for lack of confidence. Sams club should pay attention as customers could get frustrated with the entire experience.
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November 2021 by Tony L.
This place keeps profiling people it's disappointing and disgusting! Never thought I would had to get like this but you know what too much is too much I did not transfer my items from one cart to another! I truthfully never do but yet there's always someone standing in front of me watching me which I understand it is your job to watch but I've been singled out multiple times I will start recording myself as I shop
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May 2021 by Mike L.
i wanted to buy 8 lbs of chuck meat cut in 2" pieces. I had made this order for several years. Now the meat department tells me they cannot cut it unless I bought 16lbs. No explanation why and not even saying I'm sorry but cannot take your request. I walked out of store and went straight to Publix where I was greeted with a hearty "absolutely "! And the meat mgr. stopped what he was doing to cut it for me. No personality or personal touch at Sam's. I'm taking my business to Publix.
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October 2020 by Jesse L.
I'm a truck driver an the manager here is a jackass, bring him a trailer to unload an he jus disregards me being there having me sitting for no reason.
