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November 2023 by Payton P.
Horrible customer service when checking out. Wish I could remember the lady's name. Very disrespectful and acted like our checkout was an inconvenience.
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November 2023 by Beth Marvin
Terrible experience.Itrms not in stock and they would not order them for meThey don't honor their coupons.
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July 2023 by Kinsley Smith
I love the makeup in Sephora , and the service there is amazing, such sweet people who work in there . They help you find everything you need. And if you don’t know much about make up, they can explain it or help you find the skin tone or what would match you the best. 10/10 go shop at Sephora in kohls !
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May 2023 by Neyma Ruiz
Wish staff was more knowledgeable about the products.
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April 2023 by Crystal Tinajero
If I could give it 0 stars I would. I went in today with my mom for things we needed & there was a older woman with red hair just following us & watching our every move as we shopped around the store as if we were stealing. It made us feel super uncomfortable. On top of that while we were waiting to be checked out friends of the employees were just hanging around the register. Just horrible service. I’ve never had this experience at any other sephora.
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April 2023 by Samantha Mayfield
went with my boyfriend on April 5th, just to look around, was specifically looking for glossier but wasn’t there. i was not greeted by anybody and i also was reminded why i haven’t stepped foot into a sephora in a while. every time i go to sephora at any location the employees working there look at me like i’m a thief or something. very disappointed considering this sephora was newer, was expecting it to be better but no. the woman working was leaning on the counter staring me and my boyfriend down while we looked at perfumes and makeup. the employee made me extremely uncomfortable. it was late as well and i understand being tired or groggy but girl you have a job to do. come ask if i’m finding everything okay or just say hello when i walk in the store instead of staring me down with a stank look on your face. this is why i prefer ulta better.
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March 2023 by Joua Angela Yang
Clean. Spacious. I can take my baby makeup shopping w/me. They carry Charlotte Tilburry makeup too!
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January 2023 by Amber Waugh
Andrew is AMAZING!!!!! He knows what he is talking about and is patient in finding the right product for you. Could not have asked for a better experience.
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October 2022 by Ryder Jennings
I’ve been here about ten times and 3 of those times I’ve had Daishia helping me . She’s one of those workers you remember. She has recommended me my favorite products and is always so nice and makes the experience so enjoyable.
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September 2022 by Sam J.
TL/DR: Nice store. Great products. Hard to find employees.I bought a DVD on Amazon. Half way through watching the movie the DVD froze. Upon close inspection I found a major scratch on the face of the disc. I decided to return the DVD to Amazon for a replacement. Amazon's instructions were to take the DVD to Kohl's, and they'd package and return the DVD at no charge. What a great option!I had kept the Amazon bubble mailer just in case something like this happened. I printed out and attached the return label, inserted the DVD, and taped everything securely with clear packing tape. Off to Kohl's.This was my first time inside a Kohl's. It was a big store. Clean. I was impressed by the brands and quality of their merchandise. My enthusiasm waned after finding a store seemingly empty of employees. I walked the entire length of the store looking for someone to tell me what I needed to know about returning the DVD. There were a few shoppers, but no employees. Finally, I saw someone who directed me toward customer service. I said thank you and headed that way. At customer service I found a line of people returning items and only one person helping them. I was third in line. I had nowhere to be so I didn't mind the wait. The middle-aged lady behind the counter seemed pleasant and efficient. She was expediting customer returns quickly and cheerfully. She was having a pleasant conversation with the person in front of me. Another young girl puts on her apron and badge and ambles up to a second window. Without any enthusiasm or smile she said, "next?" I told her that I had an Amazon return. She scanned the barcode and printed out my receipt. She then turned around and THREW my package into a container. I thanked her and Elvis left the building. What I learned.(1) Kohl's has a BIG clean store.(2) The few employees were congregated in customer service. (3) They sell Vans, New Balance, and Under Armour shoes.(4) I learned that NASA has a clothing brand that seems to be very popular with young people. They sell rocket socks, neckties, and hoodies.
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September 2022 by Kara Gail
I’ve been here about ten times and 3 of those times I’ve had Daishia helping me . She’s one of those workers you remember. She has recommended me my favorite products and is always so nice and makes the experience so enjoyable.
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July 2022 by madison rudisill
Andrew is awesome!!! He was very knowledgeable about the skincare/beauty products that I was asking about and has a great positive working attitude ?