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July 2023 by Constance Renfrow
The Original Mattress Factory is wonderful! Their pricing is very reasonable, especially compared to their competitors, and the manager was super helpful and kind, not pushy at all. Their delivery process was seamless, too.
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June 2023 by Renee Chandler
I originally bought a mattress where the service was great! I called back about a problem I'm experiencing with that mattress. Again, the service was excellent. I'm waiting to see if follow through will be as good as everything else has been. Fingers crossed ?
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May 2023 by ZZY
The following is from the Original Mattress Factory's website. My review is in all caps:THE ORIGINAL MATTRESS FACTORY PHILOSOPHY:We strive for excellence in all we do. THE SALESMAN AT THE HICKORY LOCATION COULD BARELY SPELL. HE COULDN'T SPELL CONSTRUCTION ENTRANCE AND GREEN CABIN AND ASKED HOW TO SPELL THE LATTER.We will not compromise our integrity for any reason. OF COURSE! YOU WILL "NEVER" RECEIVE A DISCOUNT FROM THESE PEOPLE. THEY CLAIM THEY MAKE THEIR MATTRESSES IN A FACTORY AND SELL TO THE CONSUMER. ALL MATTRESSES ARE MADE IN A FACTORY REGARDLESS OF A MIDDLE MAN OR NOT. COMPARE PRICES AND YOU WILL SEE THAT THE ORIGINAL MATTRESS FACTORY IS MANY TIMES MORE EXPENSIVE THAN SOME OF THE PROVEN BRANDS. IT'S A MARKETING SCAM.We care about our customers, and recognize The Original Mattress Factory’s reason for existence is to provide them with a product of value and to treat them with courtesy. AGAIN, NO DISCOUNTS FROM RETURNING OR LOYAL CUSTOMERS. ANCIENT BUSINESS PHILOSOPHY. IT'S THE YEAR 2023 ORIGINAL MATTRESS FACTORY! YOU ALWAYS PROVIDE DISCOUNTS FOR CUSTOMERS THESE DAYS! IT'S NOT THE 80' ANY MORE!Create a win/win situation in everything we do. REALLY?Focus only on what is needed to run the business. OH YES! FOCUS ON THE BOTTOM LINE ONLY AND NOT THE CUSTOMERS. IT'S ALL ABOUT THE GREEN NOTES!Listen to others. THIS COMPANY DOESN'T LISTEN AT ALL. I ASKED FOR A SENIOR DISCOUNT. MILITARY DISCOUNT. COUPON CODE. I EVEN HAD THE HICKORY LOCATION CALL THE CHARLOTTE LOCATION TO GET A DISCOUNT. THEIR REPLY: "WE MAKE OUR MATTRESSES IN OUR OWN FACTORY..." IT'S A JOKE PEOPLE.Take good care of the company and in turn it will take care of us. YOU FORGOT TO ADD IN "CUSTOMERS" IN THIS PHILOSOPHY SECTION.I HIGHLY DO NOT RECOMMEND THE ORIGINAL MATTRESS FACTORY DUE TO THEIR ANCIENT BUSINESS PHILOSOPHY(S), UNEDUCATED SALES PEOPLE, NO DISCOUNTS AND COMPLETE DISREGARD FOR CUSTOMERS REQUESTS. MOREOVER, MY ARMS FALL ASLEEP ON THIS BED. HORRIBLE.
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May 2023 by SSW
The following is from the Original Mattress Factory's website. My review is in all caps:THE ORIGINAL MATTRESS FACTORY PHILOSOPHY:We strive for excellence in all we do. THE SALESMAN AT THE HICKORY LOCATION COULD BARELY SPELL. HE COULDN'T SPELL CONSTRUCTION ENTRANCE AND GREEN CABIN AND ASKED HOW TO SPELL THE LATTER.We will not compromise our integrity for any reason. OF COURSE! YOU WILL "NEVER" RECEIVE A DISCOUNT FROM THESE PEOPLE. THEY CLAIM THEY MAKE THEIR MATTRESSES IN A FACTORY AND SELL TO THE CONSUMER. ALL MATTRESSES ARE MADE IN A FACTORY REGARDLESS OF A MIDDLE MAN OR NOT. COMPARE PRICES AND YOU WILL SEE THAT THE ORIGINAL MATTRESS FACTORY IS MANY TIMES MORE EXPENSIVE THAN SOME OF THE PROVEN BRANDS. IT'S A MARKETING SCAM.We care about our customers, and recognize The Original Mattress Factory’s reason for existence is to provide them with a product of value and to treat them with courtesy. AGAIN, NO DISCOUNTS FROM RETURNING OR LOYAL CUSTOMERS. ANCIENT BUSINESS PHILOSOPHY. IT'S THE YEAR 2023 ORIGINAL MATTRESS FACTORY! YOU ALWAYS PROVIDE DISCOUNTS FOR CUSTOMERS THESE DAYS! IT'S NOT THE 80' ANY MORE!Create a win/win situation in everything we do. REALLY?Focus only on what is needed to run the business. OH YES! FOCUS ON THE BOTTOM LINE ONLY AND NOT THE CUSTOMERS. IT'S ALL ABOUT THE GREEN NOTES!Listen to others. THIS COMPANY DOESN'T LISTEN AT ALL. I ASKED FOR A SENIOR DISCOUNT. MILITARY DISCOUNT. COUPON CODE. I EVEN HAD THE HICKORY LOCATION CALL THE CHARLOTTE LOCATION TO GET A DISCOUNT. THEIR REPLY: "WE MAKE OUR MATTRESSES IN OUR OWN FACTORY..." IT'S A JOKE PEOPLE.Take good care of the company and in turn it will take care of us. YOU FORGOT TO ADD IN "CUSTOMERS" IN THIS PHILOSOPHY SECTION.I HIGHLY DO NOT RECOMMEND THE ORIGINAL MATTRESS FACTORY DUE TO THEIR ANCIENT BUSINESS PHILOSOPHY(S), UNEDUCATED SALES PEOPLE, NO DISCOUNTS AND COMPLETE DISREGARD FOR CUSTOMERS REQUESTS. MOREOVER, MY ARMS FALL ASLEEP ON THIS BED. HORRIBLE.
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May 2023 by RD
This is our second purchase. The one we sleep on now is almost 13 yrs old. It was past time to replace the mattress. We have been very satisfied with the pillows also!
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May 2023 by Lauri Devlin
Great customer service, Landon was very helpful and we got just what we were looking for.
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July 2022 by Nancy Mcclellan
Just purchased my sixth mattress from Original Mattress Company. The guys working were super helpful, not pushy, and very knowledgeable. Thank you!
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July 2022 by Brandy Lewellyn
Best mattress! Also made locally in Charlotte, NC! That's what I'm talking about!!! Seriously, we bought a new queen mattress and we absolutely love it. Also didn't spend a fortune on it!!! You will NOT be disappointed!
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July 2022 by john mello
Wife needed new mattress. She want to be able to flip so where would you go but to TOMC.
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January 2022 by Peter Gravely
Landon is a fine and helpful fellow. Good products.
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December 2021 by Amy Greene
We decided to go here to look for a mattress because we knew they were all made locally in Charlotte. Landon, the manager, was super helpful and friendly, without being pushy. He answered all our questions easily, had a thorough knowledge of the products, and was able to help us determine the best mattress to fit our needs. We were pleasantly surprised at the reasonable cost of a king set and their delivery cost was good too. We even purchased our headboard here upon discovering they were made in Ohio. The experience here was pleasant and much better than I expected. I probably won't go anywhere else to make a mattress purchase in the future. If you are shopping for a new bed, you need to check this place out. My bet is you'll walk out with a mattress and be a customer for life.
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September 2021 by Mary ann Martin
Not very personal able, customer service was a bear minimum. I went in to.purchase a matress the sales person on the phone the whole time was not interested in offering g help to purchase. Very unsatisfied.
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August 2021 by George Strickland
Great guy, top notch quality, even with the pandemic bs. They had me in a week.No pushy sales nonsense, was relaxed shopping, answered every question without over explanation.Prices aren't ridiculous, they didn't try to push me into something I wasn't looking for.Would recommend to anyone looking for quality a bed.
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July 2021 by Amanda Bush
Great shopping experience with knowledgeable staff. I'm super excited about my new king!
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June 2021 by Sherry Klutz
Love the fact that their mattresses are made in NC. Great products for the money. Store manager was very helpful
