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March 2024 by Preston Garvey
Debra helped us in all ways she went over and beyond and cleaned all of our jewelry for us on top of what we bought, great experience, will be back!
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February 2024 by Andrew Zaremba
Wonderful associates here, they made it so easy for me to purchase exactly what I was looking for, they were very patient and kind as well which makes all the difference!
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December 2023 by Ashley Cisneros
Excellent service, Jamie was really nice and helpful. I would definitely come back to zales
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December 2023 by Michael Roper
Do NOT buy their service plan. I bought my wife's engagement ring her with the service plan. In a year it has had 4 major issues one the band bent and 3 missing stones. The first time a stone was missing we took it in and they replaced it for free. She also stated that if it happened three times in a year they would replace it. Well another one went missing and they replaced again telling me if it happened again they'd replace the ring. Well it happened again I go thinking it would be replaced. She's like oh no we don't do that and suddenly I have to pay for the stone. Then lies and says she never said that the ring would be replaced. I'm like I wouldn't have thought that if I wasn't told that. I would've just assumed they keep replacing the stone. Apparently they don't care about customer service in the Hickory, NC location. I will be reaching out to someone higher because the manager there does not need to be handling people not jewelry with what it signifies to people.
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December 2023 by Randy Shirley
Jamie was nothing short of spectacular. She was patient, informative and no pressure. I appreciate her honesty and professionalism.
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October 2023 by Vita La Bella Cosemtics
Had an AMAZING experience with Jamie, couldn’t have asked for anyone better to take care of my jewelry! She is a must when it comes to ring shopping actually cares about you and not the money
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October 2023 by Alexis Motley
Haley & Sarah were phenomenal! Extremely helpful! Great customer service and so very kind! Definitely recommend them at hickory zales because they always make sure I’m taken care of!
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October 2023 by Lemar Galloway
Purchased in Hickory NC, and received excellent service from Asst store manager Ms. Jamie. She was extremely helpful, patient, professional and a joy to do business with. Looking forward to doing business again in the future. Thank you for marvelous service ?!
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October 2023 by Kaley Geer
Jamie was a wonderful help! She helped us find exactly what we wanted in our wedding bands and made sure my engagement ring was clean before leaving! Fabulous customer service.
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October 2023 by Jordan Coggins
Ashley and Jamie were superb and helped me on my nicest watch purchase! I'm thrilled with my purchase and will definitely come back!
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July 2023 by Jennifer Cloninger
Deborah and Ashley were so kind and very helpful with finding a ring that was purchased in 2011. Since changing systems it was hard to locate. Both ladies were very patient with me and showed me as well as other customers in the store the upmost respect and kindness during my entire time in the store. I truely wish other business had such kind people as your employees.
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July 2023 by James Osborne
The assistant manager Jamie, was very helpful. She knew her job well. Another associate, Debra, was also very nice and attentive. Love shopping at the Valley Hills Mall store.
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July 2023 by Debbie Wilson
I always love this store!! The employees are so knowledgeable and helpful. They have great inventory and are quick to help you with your needs 5 stars to Debra, Alisha, Ashley for always taking care of my needs I highly recommend this Zales.❤️❤️❤️
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July 2023 by ModernCountryBoy99
Absolutely wonderful service. Worked with Debra on getting my fiances ring, and she helped us out to the T and made sure we got what we wanted. Will recommend to anyone.
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July 2023 by Chloee Johnson
Debra was a pleasure to work with for the selection of both my Fiancé and I wedding bands! We did not feel pressured at all in making a decision until we were ready. Great service!
