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February 2025 by michael stevenson
Horrible
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January 2025 by Abbie Neal
Came in and there was a rude unhelpful young man. He was speaking in jargon and telling me laws as to why he cannot help me unless I was an authorized user. I explained I understood and made a call to have me set up as an authorized user. After that he was very snippy, had a whole ordeal about wether my phone was eligible for an upgrade or not. When I kept asking why it was not eligible in store but it is on line he just kept telling me it’s store policy. So I also dropped that. He wouldn’t let me look at phone colors and said he had none on display. In summary he was rude, unhelpful, and seemed to not care for my business.
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October 2024 by Tori Caldwell
Stay far away! I repeat… stay very far away from the Manager Dylan!! If you want to be overcharged $1200 for a years worth of over charging my insurance. He will quote you a price then deny it. I have 7 lines and have been paying for 11 devices worth of insurances a month!!! Be aware to look over your bill. Do not let him add a family plan, because some reason he will not take off your individual insurance plans.
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June 2024 by Stephanie Cannon
At&t is the absolute worse provider I hv ever had!! Switched 4 months ago and my bill is never the same in fact it's always more than what it's supposed to be and the supposedly great deal u get when u trade in a phone really isn't that great of a deal. This was the worse mistake I ever made......Cricket is better than at&t never had any trouble and alot cheaper!!
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January 2024 by jothegoat
Shonte was very respectful and informative with the whole process of getting my phone set up.
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January 2024 by David Gilley
Do the best they can
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January 2024 by Jacqueline Owerebor
Answered all my questions
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January 2024 by Bryah Kilgoe
Dylan was extremely helpful and patient with me the whole time I was in the store. He did everything he could to make sure I was satisfied before i left. He’s an amazing store associate and I think you all should give him a raise! Very satisfied. Thank you!
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November 2023 by Demetrius Wilson
I recently visited the AT&T store on S. MAIN ST in High Point and was greeted immediately. The representative name Genesis was great and knowledgeable regarding products and service. I was seen in less than 5 minutes. I will definitely be visiting this location for future purchases.
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August 2023 by Michael B
Takes way too long to do anything here. Not enough well trained staff. Nice people but not enough of them.
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August 2023 by Elen B.
1 hour to 45 minute wait for in house service unacceptable !! Might as well close all the stores and order online.
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July 2023 by chuck liebscher
Shonte was fantastic. She made the entire experience outstanding. Definitely recommend this location.
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June 2023 by Eilin B
Good customer service
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February 2023 by Blake Berube
Katrice was super friendly, very knowledgeable got me and my friend up and running with a new iPhone in under 20 min and was able to answer all our questions expertly!
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January 2023 by Kaylee Jordan
went in to get new phones and a new plan with att. before they even approved me they changed my number over, so when i didn't get approved they couldn't give me my number back. basically had no phone number on the phone i had when i went in. they tried to blame it on the customer support people on the phone, but if she didn't try to take my phone number before i even got approved this wouldn't of happened. and on top of them canceling my whole phone number they couldn't even give me service. they told me i wouldn't get approved anywhere else so i went next door to verizon and got an amazing deal.
