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November 2023 by Outmane Bouzid
This is one of the most poorly MANAGED branches i have ever seen. The ladies behind the counter are extremely slow the branch manager is nothing more then a greeter and its always a 10-20 minuet wait every time I go in. I being a business owner am highly concerned by the management that is seen in this branch. Every time I enter the branch manager is friendly at the least i guess you could say. She says hello how can we help you and directs me to a personal banker or if a banker is unavailable she sits you and ignores you for the remainder of the visit. She is extremely hard to work with when it comes to printed checks that needs her approval or even when you hear stories from the staff that they dislike her. Every staff member i have worked with is highly displeased with her disposition and her actions.
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September 2023 by Chase Taylor
Had a great experience with the Banker Matthew today. He was very helpful with me sending a wire! Probably the best experience I had!
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August 2023 by Jerry
I can’t believe a large bank like this cannot support a drive up teller!
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August 2023 by T T
Came in at lunch and was told the only person that could help with a withdrawal was out to lunch. I would have to wait 20 minutes for them to come back. How does a bank as big as BOA have a single point of failure? There are several people working in the building but no one that can help with a simple withdrawal larger than what an ATM can do. Maybe train some of your office people to do teller services?
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May 2023 by Chris Co
Most poor excuse for a retail banking center. This is not normal. Go to Pinnacle or FNB where you will be served as a CUSTOMER.
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February 2023 by Maria Diehl
I was worried after reading reviews of this and other locations, but the teller was incredibly friendly and helpful and the facility was clean and professional. I was helped immediately. Since I needed someone else there to sign and couldn’t complete the task I was hoping to finish, she set me up with an appointment at a time that worked for us to go to a facility with Saturday hours. Don’t be too scared by the negative reviews!
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November 2022 by Nancy Castiglione
This branch I cannot believe is closed the entire weekend November 11th until Monday the 14th. This bank does lack customer service. They close at four everyday and that does not meet the need of the working people. They used to be open until 6 on Fridays prior to COVID. This bank has gone downhill over the past several years. They need new branch managers.
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June 2022 by Susan Fondry
I think something is very wrong with this Skeet Club BOA branch. You have demonstrated such lack of personal regard for your customers.If you can't serve us, please close your doors.
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May 2022 by MDMF MDMF
I have been to this branch quite a few times because it’s the closet to my home. The wait times are always extremely long and the branch is very short staff. The Vice President Carol Walker has been rude to me on 2 occasions she is very impatient and don’t like to talk to clients with respect. I will no longer conduct my business here
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February 2022 by Taylor Spraggs
If you want to wait 30+ minutes to make a simple transaction- this is the bank for you!! Do yourself a favor and choose a different location.
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January 2022 by Mike Hucks
Found 6 personnel onsite to be employeed but only 1 teller at 1pm on Friday near Christmas? Looks like Management needs some training on personnel scheduling? 9 people standing online 2-3 employees looking at everyone guess there is no cross training in this branch?
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November 2021 by Pinki Mitchell
Only one teller working daily and there is aways a long wait. They have already removed the convenience of removing drive thrus. Please hire more tellers.
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November 2021 by Sandra Wester
I made an appointment by the Mobile app and had to wait 15 mins and the representative was like in a hurry. Wish they gave me the time I booked.
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October 2021 by P M.
They only have one teller working everyday. The poor teller is scrambling trying to wait on everyone herself. They do have someone in the lobby greeting but it seems like they would get rid of that role and add another teller.
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August 2020 by John Cunningham
This one star if for Bank of America in general. First, why are you closed on Mondays? You are not doctors, you don't get doctor's hours. If it is because you are open on Saturday, well there are a lot of people needing jobs, make Saturdays a full day and give it to a part-time employee. Get people off the couch and off welfare. Next, why are we making appointments to come into your office. You sure don't mind sending your child to school to learn. I am sick of you banks thinking we work for you. If people are reading this, it is time we go back to keeping our money in fireproof lock boxes. One, your money is at your convenience, two, you don't need to drive down the street to get it and three, it is yours. When did banks stop feeling the need to work to get our business? I am looking to open a business account, but you all have given me time to research who the best bank would be to deal with. I hope that you all get bought out soon by a company that treats customers like they are the owners of the bank and not the other way around.
