-
January 2022 by Sameer Zemse
I had reservation but the truck we as NOT available, Pathetic service.
-
July 2021 by Matija Markovic
After having a moving truck reserved for 6 weeks, I arrived the morning I was set to pick it up, only to see the actual truck being driven off by someone else.After calling Budget's Corporate line, I was told that trucks are on a first come first served basis.In other words, their entire reservation system is only meant to waste your time, and reserves absolutely nothing.My reservation was for today at 9am. They rented out that very truck at 8:30 to someone else.Immediately contacted U-haul who were able to accommodate me and had a large selection of rentals.
-
October 2020 by Shiloh Kennedy
I rented a truck on Sept 8th, and the experience was horrible. NEVER AGAIN. My first issue was a blown tire at 10pm on 9/11/2020.Friday - 10pm and I didn’t know til 1am I wouldn’t get help that nightSat - Had a flight for my son out of Salt Lake City (3 hours away), I had to take my car off the trailer to get him there, got back with the truck after 14 hours to get a tire replaced, the engine pops. Waited hours in the sun for a vendor. Then was told a tow truck would bring me to a hotel, I’d get a swap Sunday.Sun - Asked if I should rebook my hotel, because on Sunday budget rentals were closed, was told wait at a restaurant. I had my daughter and a cat with me. I repacked out of the hotel just to be told hours later I would have to wait til Monday.Mon - I was suppose to start my job but still 12 hours away. At 10:30am, I got the text that the loaders and replacement truck would be there in 118 mins. 125 mins later I received another text that the tow, with my replacement would be 88 min. The loaders had others moves to finish, they left to get lunch and came back. Tow truck was still not there and loaders were going to leave. Asked them to stay a little longer, they called their boss and were heading out. Finally the tow got there. When he got there he dropped off the new truck and left.That evening, your company was giving tow drivers my number to ask where the broken down truck was. Budget had already sent a vendor to retrieve it, but was having vendors call me since it wasn’t there.Hold times for roadside are 25-45 mins, I couldn’t start my job I moved across the country for due to this. I am an Accounting Manager, had a strict deadline and could not obtain it due to these complications. It wasn’t just a minor inconvenience, it was repeated mistakes made by Budget, on my behalf. Not only did I incur more gas, hotels and food expenses, it interfered with my income. I previously used Budget to move from TX to NC and plan to again if this matter could be reasonably resolved.After all of the above was emailed and relayed multiple times, they’re still not giving me compensation. I’ve emailed my receipts and am still getting a run around. Customer service hung up on me twice yesterday when I asked to speak with a manager. They are incompetent and NOT a good company to use or trust to get moved safely and timely.
-
May 2020 by P Cha
Do not waste your time here, I was late 30 min due to waiting for my helper to arrive, they call me not to come in anymore as my truck was cancel. I showed up anyways and the dude wanted $300 deposit on the truck that was going to cost only $100 to rent.
-
January 2018 by Ziarra Stephens-Johnson
DO NOT DO BUSINESS HERE. Owner is a scammer. We rented a truck and when we got it, it was not full. He said he'd cut on the gas tank for us to fill it up and he only allowed $10 in. He wrote on our contract that it was full even though we marked on there that it was at 1/4 tank..he crossed over it. Now we're forced to pay for $50+ in gas when we shouldn't have to because he lied and budget customer service isn't doing anything. Owner also won't even answer the phone. He also wrote a review on here himself the “Patel†person is the owner. SCAMMER ALERT.
-
September 2017 by gaurav patel
Renting TRUCKS as easy as it can be!
-
July 2017 by Kristine West
Made a reservation 2 weeks ago for our move to Raleigh, went to go pick up our reserved truck today only for their ONE truck to already be rented out. The other 2 trucks on the lot were down for maintenance. Gordo, who I'm assuming is the manager, is an unprofessional and unknowledgeable waste of space. Don't even waste your time here or with Budget in general.
-
May 2017 by Amanda Camacho
This is located in a gas station. The man at the desk puts all other customers before truck rentals. They hold an absurd amount of money from your credit card even when your approximate total is low. They don't uphold their end of the reservation. We reserved a hand truck and he didn't have one. He kept asking when the truck would be returned even though the reservation clearly stated it would be a 24 hour rental. We wound up canceling and going to Uhaul for a much better experience.