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February 2024 by Christopher Irvine
Outstanding service center. Quick and efficient.
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February 2024 by City Storage 421
Great Firestone Store ! Staff is very friendly and considerate of your time !! Thank you so much !
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January 2024 by Huzaifa Zafar
Dealership prices, for mediocre services. Also staff and customer service are not good and the staff here acts like as if they don't want our business. Recommend looking elsewhere.
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January 2024 by Kacey Elliott
This Firestone did exactly what I asked them to do and did not try to upsell me on anything additional. I have been to another one in the area that did that and, as a woman, that is one of the most frustrating things to experience. I have the lifetime alignment, which was a great deal when I purchased it in another state. These guys had it all pulled up when I gave them my name and it was done within an hour. I had a great experience and will definitely be back for additional service too!
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January 2024 by Jace31
Very unprofessional.i didn’t appreciate the front desk guy telling me how bad my brakes were in front of the entire lobby. Take your car somewhere else. There are plenty of other great auto body shops in the area.
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January 2024 by George Wissmiller
Always a pleasure dealing with them. I refer people to them and take the work vehicles in there.
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January 2024 by Cindy
Was overcharged for a tire, some insurance was added without being asked, was never given options, and was not told they didnt carry the same brand that was on the car, and the size lettering was not the same. How do I know this? Called a store in Winston-Salem and they treated me with complete respect and asked all the questions that should have been asked at the first place, explained the differences in pricing for tires, and explained the lettering difference. Night and day difference!!!!Also, one would think they would have cleaned the tire at least a little and not put on the dirtiest tire ever on a Maserati. Scuffed up the rims with dirt.
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January 2024 by Carl Samuels
Aside from Dave the rest are conspiracy theorist. Every time I take my vehicle to them there is a big bald headed guy with glasses that is obviously thirsty for sales…. To the point I knew he was going to not pass my inspection in order to have me purchase three tires from them…. He called me to tell I didn’t pass inspection and that I need 2-3 tires… The irony is that he didn’t do my oil change. The tech thought I was going to give in and buy the tires.. I gladly took my vehicle someplace else for tires only to find out they never changed my oil or topped off fluids… Still charged me $123….. The same thing happened when I paid $600 to have engine work done….. They never did it. I had to take it back the next day for Dave to tell me the part was faulty….. When in fact the repair was NEVER done…….NEVER GOING BACK TO THIS LOCATION…….. Sadly, Dave charged me unbeknown to him the tech did not complete the oil change… Note to Dave: I took my business elsewhere because I didn’t like your tech attitude when I initially walked in…….
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January 2024 by Clint Wildman
I wasn't advised on any pricing plans or options, just told that it may be 1 - 2 days until they would be in touch.I received a call from Shawn advising that he wanted to inform me that all of my lug nuts were swollen and if removed would be at risk of breaking the lug studs when reinstalled. If my experience as a past Ford Mechanic serves me right, the outer casing on the lug nuts CAN become mis aligned with the inner nut and cause the lug nut to be unremovable without removing the outer casing. These lug nuts are not that way and using a 20mm socket fits just fine. None of this would have any cause in breaking lug studs.Once replacement of lug nuts was declined, he advised "then we can't rotate your tires"Upon pick-up, I found out that they performed a Fully Synthetic Oil change with a $103 /- cost. It would have been nice to have the choice of FS or Reg oil. This could have cost me $29.99 instead of $88 if they had asked my preference...All this store wants is UPSALES
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January 2024 by Philip Herbst
I've been a customer going on three years. I have found the staff to be friendly, informative, and reliably trustworthy and honest.... so I keep coming back for service and merchandise. I can count on this store for the right advice and products.
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December 2023 by Candace Smith
My family has come to this Firestone ever since it was built. The staff there is the absolute best. We has used other Firestones depending on where we live or where the car breaks down but there is something missing; not consistent, not as friendly, sloppy service. But not here! You can tell they hire the best techs and the best front desk. They take care of their people because the people take good care of us. Pass by the other Firestones and come here. You won’t regret it!
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November 2023 by Melissa Stinson
Really great people working there that I actually trust with my vehicles. From the front desk girl Crystal who was very friendly and made sure I got everything that I needed done. And speaking on the phone with Sean days before even meeting him today he was so incredible helpful and I was very impressed with how much research he was willing to do to find tires for my mustang and my corvette also. I have a tremendous amount of respect for him. The service manager Evan was so nice to talk to and also very friendly, the whole experience was made very easy and it’s why I go there from the entire experience and the people there that really love their job I didn’t meet the service techs who worked on my vehicle but they always do the best job and you can tell they respect and treat all the vehicles they work on the best out of anybody around!
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November 2023 by Karen Faley
Shawn and Spencer took great care of me! This was a blessing because we were on our way to Asheville from Chapel Hill when my tire went flat! They got me in quickly on a busy day (right before Thanksgiving) to help get us back on track! Crystal made sure we were checked in right away.We couldn’t have asked for a better team!!
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November 2023 by Safety Supervisor & Safety Advisor
Awesome service very fast and professional. Thanks to Mrs. Crystal and Mr. Evan omg I love my visit here.
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October 2023 by Samuel Steff
I accidentally stumbled upon this place awhile back when my car was having issues on a Sunday. No other mechanic shop was open except for this place. I’m sad that my car had issues but it really was a blessing in disguise. This shop provides amazing customer service and i do plan on using this place as my main mechanic shop.
