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February 2024 by T G
Laura at front desk is always nice and pleasant. Great customer service
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January 2024 by Ronnie Stokes
It's a rainy day today and just went out to check the wheel wale. "I'm sorry to say, but there is water coming in from the light panel that was replaced at the rear driver's side of my car. Melissa Abernethy, the staff and techs at East Parris Gerber Collision, High Point, responded so quickly to my concerns it was Amazing. They met me in the parking lot as soon as I drove in. My car was whisked away and in 30 minutes I was ushered back to witness a water test live to show that the leak had been corrected. Gerber, I'm still a believer in you, that I can get my vehicle repairs done right and on time. Thank you!
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December 2023 by Geoff Pearson
Had a bumper replaced here, and they did a really great 100% job .
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November 2023 by Charlene Johnson
Staff were very helpful!
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October 2023 by Diona Setts
I did not have a good experience. This was my 1st encounter, through USAA, with Gerber. Their communication was very lacking and unorganized. They had my car for a whole month. During that time, they called me numerous times to tell me my car was ready or would be ready the next day and then it wasn't ready. The only way I'd find out it wasn't ready, was by calling. The didn't call me to tell me things had changed and one time I waited 2 days before calling, after they told me it was ready, only to be told they had to take it apart again. I understand things change, things come up, but it's important to communicate with the customer. Also, not saying it's ready, until they're 100% sure would also help. Very frustrating.After getting my car back, I also noticed that there was mouse p*** in my trunk and it had chewed holes in my car cover. I was so annoyed.
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October 2023 by Alvin Herbert
My daughter's car that I got for her was hit, and State Farm told her to take it to the Gerber Collision & Glass located on 255 Parris Ave., High Point, NC 27262. The manager there made complaints to State Farm concerning the car, and then refuse to do any repairs on the car.On a three way call with my daughter and the State Farm agent, this same manager proceeded to fuss and cuss at my daughter while on the same phone call. He made accusations that my daughter was using the accident to get her car fixed from previous accidents, which was not the case. With the State Farm agent still on the call, this manager belittled my daughter to the point that she started to cry and very upset. She was told to come get the car, because they would not be doing the repairs on it.On 10/04/2023 I when to the place to pick up the car, and I expressed my feelings concerning the incident about the phone call. That same manager that had all that to say towards my daughter walked out of his office, and proceeded to try to defend himself concerning the phone call. During this exchange he never apologized for his actions, but doubled down on what he said during that conversation. After I said my peace he then when to get the key for the car. When I went out to the car I saw that they did not even put the car back together, and all of the parts that were taken of the car was in the back seat of the car.The Manager's name is Lane Maurray, and if this is any indication of how your company is ran I will not be doing any business with you. I am also going to take a complain to State Farm concerning this business and yours. The funny thing is that I have dealt with your company before, and I liked the way that you use to do good work. This is all changed.SSG(R) Alvin HerbertService: Body & Trim
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October 2023 by darren walters
I hope you never need them, but if you do, you will be very pleased!! Amazing work. Very friendly, knowledgeable, and kept me up to date on the progress. Highly recommend gerber!
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October 2023 by Alex Borg
I had a very interesting experience with Gerber. After a long while on hold, the receptionist told me (with attitude) that I wasn't able to get an appointment for several months. After I said that was fine, she then, very upset, told me that they actually had appointments that same day. (Of course, I took it, and the car came out great.) I would not have used this shop if my insurance didn't require it. Anyway, unfortunately, I would have rated this place 5 stars if I didn't have that strange, awkward, and vaguely hostile interaction with the employee. I mentioned this to the pick-up driver, and he laughed and named her instantly (further saying that many customers have rough words to say about her). Weird stuff, people!
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August 2023 by Brody Glasgow
Highly recommend gerber highpoint. I have a 2017 type r honds civic that I had hit a deer in and once I got the car back it looked better than before, you wouldn't even know a deer collided with the vehicle. If they can fix a type r civic they can fix any vehicle. Period. Thank-you guys !!Services: Painting
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August 2023 by Jamaree Isekeije
Don’t recommend at all. Got an estimate and instead of telling me up front that they didn’t want to do the repairs they never said anything to me.
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May 2023 by Cameron Kirkland
My wife's car was rear ended and we brought the car in for repairs here. We had another car repaired here in the past and that experience was great. This time was no different. They did have to keep the car longer than originally estimated, BUT they kept us updated on everything happening with it and washed and cleaned the interior and exterior of the vehicle. After it was all said and done the car looks amazing and they made what is normally a very frustrating process very simple. Thank you!
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April 2023 by Renee Fields
They do excellent work I would recommend them??
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January 2023 by Landon Kinlaw
Very happy with how my repair came out it looks like nothing even happened I appreciate y’all so much you have earned a customer for lifeServices: Painting
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November 2022 by Paula McCullough
Still waiting on the decision on my car. Everybody was super nice and explained everything but 3 weeks later and nothing. Total loss or fix it??!!
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August 2022 by Tammy Carawan
Had a great experience with them , my car looks brand new . Would recommend ? Called me twice a week with up dates on my car ....Service: Body & Trim
