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August 2023 by Amanda Scattergood
If I could give this facility less of a rating, I would. I used this place when it was run by the older couple who used to own the facility and it was a wonderful interaction with them and quick processing and the facility was incredibly convenient. Since the new company took over, I have had nothing but horrible experiences. I have been locked inside the facility three different times, twice being them not updating the code system and my code not working, and the last time not being given the hours on the facility, the gates locking an hour before the posted time, and me having to call the local police to let me out of the property. When I called police dispatch the last time, the woman I spoke with knew where I was just by the description of the situation before informing me a number of people had the same issue with that facility. I am now being charged with an additional months rent on a locker I canceled the rental for, by which I followed all of their agreements stated in the rental contract. The woman I spoke with said that because the phone call of me informing them I was no longer in use of the space was not recorded that they will not provide me a refund and then lied to me saying that the need to provide photos of the empty space was a term included in the rental contract. By review of that document, no where in that document does it say that photos are required, and I was not told that by the last person I spoke with, so without this recorded phone call, they are refusing to provide me a refund for the month they have charged me improperly. On top of all of that, she spoke of having the case appealed but when I asked for that to be pushed through she denied me the ability. Wanting to be done with everything, I asked her to email me whatever they needed me to do to be out of the facility as soon as possible and she just hung up the phone. I still have not received any of that information. I am not one to leave bad reviews, I understand that a lot of the time people have negative experiences, there are things that they cause for themselves, but this place is genuinely awful. I just hope me leaving this here informs someone else before they make the same mistakes.
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July 2023 by Jason Gallop
Julia was quick to respond and handled my rental issue professionally. Super sweet and courteous!
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July 2023 by Amy Osborne
Julia was quick to respond and handled my rental issue professionally. Super sweet and courteous!
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June 2023 by Tracy Thompson
My experience was SUPER EASY here! All online and good to go! Julia helped me over text with my unit # and gate code...easy as pie! She even sent me a pic of a great lock to put on it! I am so happy with how easy this was! No paperwork...just online and texts. Julia even helped me because I accidentally got my unit in the wrong city, this move has been craaaaaazy hard, in less than 3 mins I had a text and she transfered me right over to the right one! Y'all I'm telling you...super nice Julia and easy experience!!
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June 2023 by Robin Covington
We have a motorhome secured at High Point Self Storage and have been very happy with the facility. We have now secured enclosed storage here, thanks to Julia, it was a very easy and smooth process.
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June 2023 by christel lugo
Julia was very helpful. She made the leasing process very easy.
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May 2023 by Brandon Atkinson
Julia was extremely nice and very helpful getting me setup with my storage unit! Quick and easy process and great location!
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May 2023 by Sarah Hilburn
Julia was very helpful and kind, she help me set up my account over the phone and everything was taken care of in less than 15 minutes!
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May 2023 by Jill Bolding
Julia made renting a unit so simple. A very professional and friendly young lady. You are lucky to have her as the customer's first impression. Excellent experience.
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April 2023 by Dennis DeHart
Julia was very professional and has alot of Patience, hands down employee of the month hands down 25 stars out of 10,she was the best...
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April 2023 by Kathy Hunt
Julia was very knowledgeable and courteous. Process was easy.she was very helpful she was a pleasure to work with
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April 2023 by Awais Choudry
Extremely happy with Julia’s help to get my unit. She provided excellent customer service and answered all my questions very politely & patiently. I would highly recommend them and they definitely deserve five stars rating.
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April 2023 by Hollywood Jack
Julie done a wonderful job helping me
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March 2023 by Jess
Julia was very helpful when I called to set up my rental. Quick,easy,and great customer service.
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March 2023 by BJ Walker
Julia was very friendly & helpful with my check-in. Pleasant to work with!
