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January 2024 by Matthew Johnson
Super helpful staff! We took the 4 minute mattress diagnostic test to see what our best fit would be. This is the first time my wife and I are buying a new mattress, and it's a little daunting. The salesperson was incredibly helpful and patient while we looked at the mattresses that were suggested for us. Will definitely keep this place on top of the list while we shop around!
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January 2024 by Ashley Bridges
Isaiah was very helpful in helping us upgrade our mattress and pillows. Very knowledgeable and accommodating. We’re enjoining our better sleep and more restful nights!
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December 2023 by Tony
We purchased a mattress from this location which was a Serra mattress. Within a matter of six months the mattress had sunken in. It was very uncomfortable to sleep on the mattress. I contacted Mattress Warehouse for a replacement under the warranty. Initially MW said they would send an inspector out to inspect the mattress. This is where my stressful journey begins. No one contacted me for a few weeks so I gave them a call and emailed MW. Then I received a mail with instructions on how to do the inspection my which required a measuring tape and a string. I was unable to perform the inspection due to not having a measuring tape or the string to perform the inspection and physical limitations. The next communication MW instructed me to call the manufacturer which is Serra in Maryland. My frustration grew even more. I just couldn’t understand why me, the customer had to jump through hoops to fix the problem with my mattress. As of this date I am still sleeping on a worthless mattress that cost me over one thousand dollars. I am outraged and feel cheated that MW did not honor their warranty. They did not take necessary action to honor their warranty or to make certain the customer was satisfied or honor their warranty. I wouldn’t even give them a one star if there were a lower rating.
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November 2023 by Nicky R
There were 2 salesmen present. One was great and the other not so much. His customer service skills were lacking and he was rude. Our purchase was made, but due to the employees behavior we requested a refund. My advice would be to choose a different location or a different mattress provider altogether.
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November 2023 by Tonika Ridley
There were 2 salesmen present. One was great and the other not so much. His customer service skills were lacking and he was rude. Our purchase was made, but due to the employees behavior we requested a refund. My advice would be to choose a different location or a different mattress provider altogether.
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November 2023 by Julie Potts
My mother and I had a wonderful experience finding a new mattress for her. Lisa was knowledgeable, patient, and thorough. I appreciated that she assessed our needs at the beginning of our interaction and only showed us options that met the criteria. I would highly recommended seeking out Lisa to assist with your next mattress purchase.
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October 2023 by Julie Carter
Lisa was amazing and very knowledgeable. The BedMatch diagnostic tool was fantastic and helped us narrow down the selection to the top six beds. From there we tried all six beds. The selection available was fantastic and the process only took an hour to narrow down the bed we wanted.
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September 2023 by Titi HDZ
Isaiah was a great salesman! He helped me find the perfect bed and it was much needed! You want great customer service and bed come here!
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September 2023 by Kesha Spicer
Isaiah was absolutely wonderful to work with. He was super polite and professional. He was also very knowledgeable of each product. He wasn’t pushy at all. I visited three different mattress stores that day and although one of them had a better “deal”, I was really impressed with Isaiah’s customer service.
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September 2023 by joshua person
Isaiah was professional and was not pushy at all. He had us run a mattress test they have at this place. It put out a list of mattresses that fit our needs and he only showed us things in our price range. Would recommend him 100%.
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September 2023 by Penny Martin
My sales rep, Isaiah, was very friendly, informative, and helpful. I was in search of an adjustable bedframe and Isaiah helped me choose the right one to meet my needs. The delivery and set-up went as he promised; it was a very smooth and quick process! I love my adjustable bedframe!
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September 2023 by Rachel Simon
Lisa did a phenomenal job showing me and my wife around. She was very patient and answered a million questions, amazing experience!!!
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September 2023 by Amy BagnellFavano
Lisa was absolutely amazing. We came in under a lot of stress and in almost immediate need for a bed and Lisa was incredibly detailed and thorough, getting details of what was important for our family member’s sleeping needs. We cannot thank Lisa enough. Thank you. Thank you!!
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September 2023 by Jencie R
Isaiah is very professional, knowledgeable, upbeat and realistic. As a salesman, although he is in business to make money, he has not tried taking advantage of me as a customer. He throughly listened to what I needed and got me just that. Thanks for doing business with me Isaiah!
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August 2023 by Holly Brunell
I brought my 91 year old grandmother to find a new mattress. We were greeted by Isaiah, who listened to her needs and was able to recommend a couple options. She tried each one, and Isaiah was both patient and available for any questions. She found a mattress that will work great for her! We were both very appreciative of Isaiah's phenomenal care and service!!
