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February 2024 by Ted Roberts
I purchased a Natuzzi Editions brown leather chair at Home Goods about 5 years ago. Within the last 6 mos. the non removable seat cushion is cracking and pealing. It is definitely not leather. It is pleather. I called Home Goods and they only return within 30 days. I called Natuzzi customer service and got nowhere with them. I will never buy a Natuzzi product again. They were supposed to be a quality furniture co. NOT!!!!
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November 2023 by Francesco Romito
Great and beautiful experience
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November 2023 by Jim Aponte
Natuzzi furniture is the epitome of luxury and comfort. Their pieces are not only beautifully designed but also exceptionally well-crafted. The quality of materials and attention to detail is evident in every item they offer. From sumptuous leather sofas to stylish coffee tables, Natuzzi's collection is a testament to Italian craftsmanship. I've had the pleasure of owning Natuzzi furniture, and it has added a touch of elegance and sophistication to my home. I highly recommend Natuzzi to those seeking premium, stylish furnishings that stand the test of time.
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October 2023 by Mason Hedgecock
Bought a side chair at the warehouse sale in NC this past weekend and was missing parts of the hardware. Just went to call the customer service to ask about it and their “customer service rep”, Iris, was extremely rude and assumed that I was calling to ask because my last name popped up when I called and someone with my last name had just called before me to ask the same thing. It was my mom who I went to the warehouse sale with. Little did I know, she was missing hardware too for a couch she had bought. Iris told me that she had JUST explained to my mom everything came “as is” in her huffy puffy voice. I hadn’t even spoke to my mom yet and she was RUDE to me for calling as well. We had asked if all the hardware was with the furniture prior to purchase and they told us it was all underneath the furniture. Either way, “Iris” was extremely rude and when I asked to be transferred to her supervisor or manager, she wouldn’t transfer me! They have now lost TWO customers for life. Nice goin, Iris!
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September 2023 by Lewis & Tracy Pfeifer
Purchased Natuzzi Editions power reclining sofa and loveseat several years ago. Supposed to be a 'premium' product at a 'premium' price. Approximately 18 months ago one of the 'control' boxes for the reclining push buttons stopped functioning. Contacted our local retailer (Bondar's) where we purchased the units from and they started the process with Natuzzi to identify the proper 'box'. Natuzzi contacted us directly requesting a photo and bar code of the affected unit. All good. Shortly thereafter received a message from our retailer indicating it should arrive in 6 - 8 weeks. Ok.......given the 'supply chain' issues going on at the time didn't think that was all bad. Approximately 8 weeks later received the new control box and installed it. Everything once again working. Not a week went by when a second unit stopped working. Contacted our retailer again and they ordered another new unit. Expected the same timing and waited to hear back from them. 8 weeks go by and I once again contact the retailer. They have not heard back from Natuzzi.........12 weeks go by, still nothing. Our retailer's service manager sends me copies of numerous emails he has sent to Natuzzi without reply. 20 weeks go by......still nothing. Now 6 months after the 2nd order went in the retailer gets a message indicating the part has shipped and should be there within 4 weeks. 8 weeks later we are notified by our retailer that the part is in. Picked it up yesterday......incorrect part was sent! Retailer is genuinely embarrased and apologetic...........has indicated they are no longer selling Natuzzi product because of the prolonged service issues and lack of communication they have had with them.Will be refunding the part cost and ordering the part I need again at no cost. Who knows when that will come????Update, Sept. 20............After posting the original review, contact by a Natuzzi representative was made within 24 hours!!!!!! Surprise, surprise! The very nice woman, Mary, apologized and indicated that she would personally be looking after my issue to a satisfactory resolution. Within 3 days of her first contact she indicated the parts required were on the way. Woohoo! Finally................it only took 9 months! She asked me to please update the review reflecting the great service I just experienced. I indicated I would, once I actually had the parts in my hands. So, now 3 weeks later I am posting an update, however it is not a good review.......again. After receiving nothing to date, I once again contacted Mary as to the whereabouts of my package. She apologized, again, and said she would be investigating with 'shipping'. Now a week later and Mary has gone AWOL........no response. Should I be surprised?
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August 2023 by Dave Wireless 2 Way Radio LLC
The recliner switch was defective last yr and the 2nd one put in was defective as well. The switch should last more than a yr. Not a great couch for the money
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December 2022 by Pamela Pennington
Unbelievable poor quality. Natuzzi leather sofa cushion began to sink so we turned it upside down and removed the dust cover. The sofa construction is made of particle board! One of the support straps had frayed and severed from rubbing against sharp exposed staples on the particle board framing. We were also shocked to see that the "support" for the back was nothing but thin board you see on the back of wall units where you cut out a hole for your TV. This is equivalent to bad cardboard construction.
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November 2022 by Emina
Natuzzi Italia- Excellence in Quality and Craftsmanship & highly recommended Brand!
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May 2022 by Mr. Single _wolf
Interesting
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April 2022 by Sally
Lowest quality furniture and poor service.
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November 2021 by Adam
Poor quality furniture and even worse warranty and customer service.
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October 2021 by Kishore Gadde
I purchased a very expensive Natuzzi ReVive chair that collapsed to one side. After 4 months of repeated email messages, Guardsman Pro, a repair company in Grand Rapids, MI, that handles warranty sent a technician and replaced the recline recliner mechanism. Now, the plastic housing around the recliner mechanism that he replaced came apart. I contacted Guardsman Pro everyday for a month via email and they have not replied. They never answer phone either. Natuzzi corporate office in Italy has not replied to messages sent via their website. I concur with others that Natuzzi sells very poor quality furniture with shabby warranty and they don't bother to reply. The local Natuzzi authorized dealer has now stopped selling this brand furniture for the same reasons.
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July 2021 by Tim H.
Terrible customer service and I might add a terrible product. I have a Natuzzi couch with a broken frame, used particle board for structural pieces. Who would have imagined? Can't reach so called customer care?
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June 2021 by Richard B.
Natuzzi is the scum of all furniture brands. I bought a Natuzzi chair from a store. The bearings went bad, the metal starting rubbing, and the bearings broke from within the chair that I barely used. Also, their customer service is a nightmare. Mary Atkinson is truly one of the most clueless and unuseful representatives I have ever worked with in my life. After a 6month claim, it took them 6 months to tell me that it was my fault the chair was bad when they sold me a 2000 chair with bad bearings. The crazy thing is there are so many problems with their chairs. NEVER EVER buy a Natuzzi chair, it may look good, but it will be the worst chair you ever buy. Also they are incredibly unsafe as well if the bearings go bad, the chair and break from within. AVOID NATUZZI furniture at all costs.
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April 2021 by Steve Imp
The worst purchase I ever made! The quality of the furniture is as bad as their customer service. Cushions are extremely soft you feel the metal and material is floppy loose. Spoke with a Mary who brushed off my quality issues and passed the buck to Natuzzi Italy to investigate my file who came back with a "normal usage" conclusion. Now I'm stuck with a very expensive and uncomfortable couch. YOU'VE BEEN WARNED!
