Pet Stores near High Point, NC

“I recently went to the store and was unable to find a specific brand that I was looking for, Knowing previously, I had purchased the same product from this location, Instead of being met with frustration, anger, or the unwillingness to simply help. A staff member/Associate immediately came to the front and guided me to the product I was looking for. Then after, a few days later. I went to the store for crickets as I usually do to feed my leopard geckos. I purchased the crickets then went to my car put the crickets in the car. From there immediately went to Harris Teeter for a couple items that I needed within that small window of Maybe five minutes. The crickets I just paid for were already dead. Most likely due to my own negligence (as it was quite hot outside) even with the windows partially down. I went inside and told the manager what had happened, not asking or looking for any handouts, a simple smile and understanding lead to being resupplied with another load of crickets and told to keep the change. 10/10 staff and store.”

“Reptile Basics has outstanding products with amazing customer service. I rarely leave reviews, but after I purchased two reptile enclosures for my two ball pythons, which were 2 x 4 x 2 I was so impressed. I felt motivated to share my experience. Everything came boxed meticulously with insulation around everything and pull off sheets applied to all panels and glass doors, but the best thing about these enclosures are the absolute ease of putting them together.. I am a 70 year-old female and I did this alone in about 30 minutes. Every part fit together perfectly and was extremely simplified in every way. I bought the base also with rollers and sliding doors which allowed me to move these enclosures around as I was getting all the accessories Inside and it is also an excellent place for storage. I purchased the mats that go on the top of the wireless enclosures because my ball pythons need the humidity. The mats are heavy duty and lay down wonderfully. The other thing I purchased was spacers so that I could put both enclosures on top of each other. They also have available a closed and sliding door middle piece for more storage.I also purchased 80 W radiant heat panels to attach to the top along with the automatic day to evening lighting These are all wonderful well built And designed products. I did have one question and I received replies within minutes from the company with answers. Everyone was so very kind to make sure that I was set up perfectly. I also had called the company several times prior to my purchase with questions about the different products and I always received timely replies with a lot of good information. Both my ball pythons grew for the first year in small cages and they are very happy exploring their beautiful new forever homes. I can’t say enough to highly recommend this company and all their products. I am very happy with my purchase.”

“Locally owned, great pet store! One of the few places that caries the Zignature food we buy for our dog. A lot of pet food and supplies, homemade treats, and wash area for small to large dogs. Service is always friendly!”

“ms nickie is the absolute best! she has finally got my dog to trust bath time and actually feel comfortable!! she always takes her time and make sure my baby is smelling amazing and loving the process! she never fails to impress me with her handling! my dog absolutely adores and loves her!”

“Bath tubs here, washes little brother well. Also, not many tractors. The place has lots of place but no tractor. Missing tractors. No supply of tractors. Who is co? Cody and co? But no Cody. Unacceptable to have no co. I really need a big red tractor. I love this establishment with all the”

“On a road trip and needed a razor blade to trim some protective plastic wrap that was peeling back off my bumper. Guys at the desk were very helpful finding exactly what I needed. I had a plastic wrist band on from an event and joked with the lady at the register that I escaped from a metal hospital and needed the blades to cut off the wrist band and she was a good sport as well. Nice people! Plenty of parking for large vehicles!”

“Claire H trimmed my dog's nails and did an amazing job. My dog is a little anxious on the grooming table but she was wonderful with him, talking to him sweetly and making sure he was comfortable. My dog was especially happy when the cashier offered him a cookie! We love coming here and we're so glad Petco is in the neighborhood.”

“I had mixed emotions about this store. I experienced something that happened very bad with one of the groomers that was suppose to be caring for my puppy. It was his very first experience. The manager that they HAD, did not care about that store at all, he just walked out never to return. The issue that I addressed with him was never handled under his watch. I feel that was the best thing he could have done, vacated the primises.Then, I would have given them a 1 rating, only because there was no zero. Now, UNDER NEW MANAGEMENT, Andre, he came in and had to rectify the situation. He had no clue of what was really going on but he got right on it. I brought to his attention, how serious this matter was and he did not hesitate to do the homework needed to solve the issue. He handled it with care and consideration and treated my problem as if it were his very own. I know for a fact that groomer is no longer an employee with this company and the new manager is absolutely an angel sent from God to show the compassion that is needed to run that store correctly. I could not let two bad apples spoil the whole bunch. So eventhough my first initial visit was bittersweet, it ended up rather tasty. All I can say is I grately appreciate the service and performance of the NEW MANAGER, Andre. Job well done, good and faithful servant. I pray that you have continued success with this company. Thank you for your kindness!”

“I know people have their opinions about this, mostly negative, however, although it was an awkward set up. The staff was amazing and kind with our dog, tried to interact with him as best they could, they were understanding for our reason of not being able to access his past medical records, the girl checking us in was not only thorough, but very helpful when we had questions. Yeah, sure, it’s an awkward set up, but anywhere else, you’d be paying probably double for what you get here! For what it is, it’s worth it imo. I’m glad my dogs first adult vaccines since being a puppy were here, I was nervous it might be a bad experience but it was quite the opposite. Thank you to the staff!!”