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November 2023 by Andy Rose
This is absolutely the best reptile and rodent supply house in the US. They ship quickly and they carry quality products.
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October 2023 by Eric Harker
Reptile basics have always supplied me with the correct products, always fast shipping.They have a wide variety of reptile products including rodent products.I mostly buy rodent water supplies through them. And it has worked good for us.
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August 2023 by Brian N
Had an issue with FedEx, Bobby responded to my concerns quickly and made me feel at ease. My issues were resolved. Thanks again
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August 2023 by Brian
Had an issue with FedEx, Bobby responded to my concerns quickly and made me feel at ease. My issues were resolved. Thanks again
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August 2023 by Kale Darkwind
I buy all my equipment here. These guys are awesome. I only ever had an issue once (items damaged during shipment) and the got replacements right out to me!
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June 2023 by brendon sawicki
Thank you so much for resending a light that was damaged! So grateful! ??
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May 2023 by Olivia Malerich
I saw many reviews commenting negatively on customer service, but I had the complete opposite experience. Bobby was willing to work with me about shipment of my two orders and when I was missing some items, he responded relatively quickly and got those items shipped right away.Also, I’ve had issues when ordering UVB bulbs and other lighting products from other suppliers, however everything I purchased from Reptile Basics works as expected and was very well packaged. I can’t wait to install my items in my ball pythons new enclosure!
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May 2023 by Ethan Music
Their customer service is lackluster...I placed an order for a thermostat and that same day I decided I wanted the more expensive one, so I asked if they could change it. Their response was no your order has already been shipped sorry. Fedex didn't even pick it up till the next day at 2pm. I don't appreciate being lied to. I'll be doing business elsewhere.
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April 2023 by Betty Sakers
Thank you for the speedy delivery on my uvb bulbs. My chameleons appreciate it. As do I!
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January 2023 by Barry Cole
I ordered from Reptile Basics for the first time approximately two weeks ago. I ordered 9 foot of heat tape on a Saturday night. I received my order exactly as expected that following Tuesday afternoon. Delivery time was excellent. I breed leopard geckos and plan to do business with Reptile Basics again in the near future.
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January 2023 by Chad Fox
Wanting to see if I was double billed for an order and the guy on the phone, instead of looking the order up, made the interaction very difficult by insisting I send an email rather than him looking it up while we were on the phone. Then proceeds to suggest that I am unreasonable for wanting this information as we spoke. He after much protest he finally looked it up and took 10 seconds. Wat to run off your customers. I would not recommend this company for anything whatsoever!! I also see numerous customer service complaints in which the "owner" vilifies the reviewer. Don't fall for this as they are very rude!
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January 2023 by Macie Dodson
I just ordered a 5 tub 45qt rack and it just came in. It shipped to me in 3 days and I just unboxed it. It had everything in it that they said it would. I had questions that were answered via email in a timely manner and I'm very happy with my purchase!
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October 2022 by Richard Lie
I bought the Arcadia Jungle Dawn 51W and within two weeks, half the LEDs failed. Bobby was able to get a replacement shipped within two days of contacting their customer service. Also, their prices on Arcadia products are very competitive compared to other online retailers.
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September 2022 by Kenneth Peters
Horrible customer service websites so out of date that it changed my shipping address to my billing address after I made sure that the shipping address was correct to my new house when the issue was figured out that it was sent to the wrong house called them asked what they could do basically got told I was at $117 and figure it out then got hung up on will never do business with this person again you guys should really go look at the Google reviews as well they concur to what I just stated above
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September 2022 by Mike Torosian
Like many businesses in the reptile hobby this company suffers from a serious and fundamental lack of understanding when it comes to the importance of customer service. I ordered from this company every month for two years straight, thousands of dollars spent, and I made one mistake on an order of bulbs and the owner refused to help me in any way and eventually just stopped responding to my emails. I acknowledged the mistake, I offered to cover all of the costs to get the products back to them and cover any costs involved in exchanging the items and they refused to do anything to help me. This is how a good customer gets treated... I'll take my business elsewhere moving forward.
