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December 2023 by Chase Terry
My experience here was okay, but there are definitely some things that could be improved. The app made it fairly easy to pick up my truck, although it took me about 10 minutes to back it out. They did offer to help, but they shouldn’t assign trucks that are hard to get to. The truck itself seemed very old, and the gear shift was hard to use. Upon returning the truck, I followed the app’s instructions, but there were additional steps I needed to follow. Had I not gone in to speak with the attendant, I never would have known. Also, why was I charged for gas when I put gas in the truck before returning it? I put more gas than was in it when I picked it up, yet they still charged me. That is pretty underhanded, if you ask me. Like I said, it was an okay experience, but I won’t be going back.
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November 2023 by jen kucks
This is the second time I've used this location for renting a truck and I have been super pleased! Because of the subpar experiences I've had at other locations in the state, I usually dread having to rent a uhaul truck. This location has changed my mind! Everyone has been super helpful and customer focused! Rare to find these days. Keep up the good work!
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October 2023 by Tim B.
I highly warn you NOT to use UHAUL Storage on Trinity Street in High Point if you want to see your property again. U-Haul on Trinity Avenue in High Point is dangerous. Over the course of 4 months in 2023 I was robbed once and my storage unit was looted. In the first instance of being robbed, I was removing items from my storage to my car. On my way to my car with a cart, I passed by a rest room and stopped, leaving the cart only a few feet from the door. It was 7:00PM and the building appeared to be empty of any people. When I returned to my cart around 90 seconds later - my items had been stolen. I went racing to the back door and saw the thief getting ready to leave in his car. The emergency exit was locked and all I could do was watch him drive away. Yes, Uhaul had video but it was impossible to read the license plate. Somehow the thief knew how to exit the building which leads me to believe it was either a staff member or someone with deep knowledge of the building. Just a couple of months later, due to a storage door which did not properly lock, someone with knowledge that the door did not properly close, entered my storage space and stole nearly everything. What about the alarms and the videos??? They are a joke. Your property is NOT protected there. I suggest you read the contract and understand your insurance if you still decide to rent from UHAUL. If it is important to you - don't store there. If you like filing insurance claims and having nowhere conversations with management - this may be the right place for you.
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October 2023 by E H
Employees are ghetto and nonchalant. Clean on the inside of the facility
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July 2023 by Christal Adkins
The two gentlemen that met us at the uhaul when we dropped it off to check it back in we’re so sweet, polite, & very professional.
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September 2021 by doug joyner
Never had a problem and we rent from here on a regular for our business.
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August 2021 by kiran Nagaraja
Very professional , had good service and customer support , new office with big space , we’ll maintained good trucks compared to Penske .
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May 2021 by G Linster
Had everything I needed to move. Pleasant young man named Kenyata (not sure about spelling) was very helpful, he even offered to help me get everything in my car! Very nice!
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February 2021 by Blanche Mitchell
They charge my bank card twice 2 different prices,what is that about10 miles down the road and back.i dont like charging twice add it all up once.
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November 2020 by Chad Bodenheimer
Great staff here, at least on the weekends. The young man, Keyonata if I remember the nametag correctly, did an outstanding job. I understand company policy is for an employee to hook up trailers to prevent accidents, and I always check behind them as I’ve pulled trailers for years. He hooked up the trailer I rented correctly, and even made sure to check things that most people overlook. When I returned the rental he even remembered what I was renting it for and asked how the job went. Outstanding customer service! This location is 20 minutes further from home than another, but I’ll be coming back here from now on.
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July 2020 by Randy G.
I been using UHaul for over 30 years. This is, by far, the worst location in the US. I drove 40 minutes to get a hitch installed. When I got there, they did not have the hitch. I had an appointment. They never called. They could care less about rescheduling so I asked for my money back. It never happened. I had to call the corporate office to get a refund. I should have read the reviews of this location before I made the appointment.
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July 2020 by Keekz B.
I had a great experience at this particular location. Unfortunately they were understaffed for reasons beyond their control, but Casey (KC?) really pulled through and saved the day. Not only did they provide the hitch I needed (and was unable to find at any other location nearby) but Casey (KC) even helped me jump start my car when I found out my battery was dead in their parking lot. It really warmed my heart that I was treated as a human, and not just another customer. I will definitely recommend this location to all of my friends and family.
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June 2020 by James C
I came a day early for a hitch installation and the young man who set my appointment went ahead and did it for me today. I mean who does this. He should be promoted or at least get a raise. He went well above anything I could have expected. Tirease ( forgive me if spelled wrong) proved customer servive is alive and well at the Trinity Avenue location. Thank you Sir.
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June 2020 by Patrick Stemple
So me and my girlfriend are movin in together and me and some buddies from work had to move everything from her apartment in Salem Virginia down here, note it’s a 2 hour 30 minute drive both ways; anyways I reserved a truck for this past Thursday; I reserved the truck that says studio to 1 bedroom apartment; I walked in and this guy Tirrece was helpin me, great guy and very down to earth; anyways I got the truck looked in the back and was thinkin “am I gonna be able to fit everything in this small truck?” So I took it to work and kept thinkin about it for the longest time, talked about it with my supervisor and he even said that looks pretty small for what you’re gonna be movin. I told him the site said it’s for a studio to 1 bedroom apartment and he said yea those are just estimates and suggested I better call to see if I could switch out for a bigger size; I called and tirrece said yes I could but that they were closin in 12 minutes; I rushed back and got there with 3-4 minutes till they closed and he was really cool about it and said he understood and switched me to the next truck size up. Needless to say I barely got everything packed in it but everything is all said and done with. Tirrece was awesome for lettin me be able to exchange my truck out especially when they were fixin to close in a couple of minutes and if anybody needs to rent a truck just ask for Tirrece!
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June 2020 by Stephen Arowosegbe
Very rude customer service for simple and complex questions that are answered disrespectfully. Ended up not renting from this particular location, would suggest any other place in all honesty.
