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February 2024 by Jackie E.
KC runs a smooth ship!!
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December 2023 by rosa little
It's sad my brother has asma ask for chair all the employee ignored us poor customer support
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November 2023 by Bigdaddy50 Everett
Both attendants at the north main location was professional and respectful definitely an A plus. highly recommended
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October 2023 by Cyrus Sethna
Customer service is outstanding! I will definitely be back.
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October 2023 by DeVon Quick
Advertised price is a trap. They advertise the 19.99 to get you in and add a lot of charges later.
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September 2023 by Binod Pradhan
This location store agent lied me saying trailer lights were working but after driving about 3 miles I found non of the trailer lights were working. Road side assistance changed lights still didn’t work.
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August 2023 by Roger “Rockie” Wilson
Should have interchangeable balls on their vehicles for towing.
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August 2023 by Gina D.
I have used this U-Haul location at least 4-5 times over the last 10+ years and they have always been patient, kind, and helpful. Several times I've purchased boxes and they helped carry them to my car. Truck rentals have always been a breeze. I will continue to use this location for any packing or moving needs.
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July 2023 by Danielle Renfrow
All the gentlemen at the location were extremely kind, professional and helpful. This is our second experience with the employees within a week and both times they have been wonderful.
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March 2023 by Ashley Grimes
If I could give zero stars I would. The manager, KC, has no business being in customer service. He points the blame at other people for not following through on a guarantee that Uhaul made, he cuts the customer off, he will put you on hold while you are talking, he will say he's transferring you and then hang up on you. Not only is the customer service horrible but their equipment is never properly inspected or well maintained. There is no reason for this location to be in business unless it finds a new general manager.
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March 2023 by Ashley G.
If I could give zero stars I would. The manager, KC, has no business being in customer service. He points the blame at other people for not following through on a guarantee that Uhaul made, he cuts the customer off, he will put you on hold while you are talking, he will say he's transferring you and then hang up on you. Not only is the customer service horrible but their equipment is never properly inspected or well maintained. There is no reason for this location to be in business unless it finds a new general manager.
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March 2023 by Nelly Hussle
If I could give this place a negative star I would. The only good thing about this place it’s Clean. Other than that the staff sucks. Very unprofessional. Raven had horrible attitude. I’ve made multiple reservations for my Ubox from 10am 11am 24 call reservations. When I tried making a reservation at 10 she said I couldn’t because people don’t show up. How is that my problem? I’ve worked with Uhaul all my life & never had any problems you could feel the Racism the staff carries.
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February 2023 by Amy Tardell
This is the second time I have rented from the Hig Point North Main St in NC location. I came in on 1/21/22 @ 11:30 The staff is wonderful! I was extemly stressed out and KC Ferguson helped me change my reservation that I messed up and got me exactly what I needed. They were kind, professional and fun at the same time! It may have seemed like an every day rental to them but to me they helped me so much more than they realize. I made it back safe without having to back up the trailer anywhere lol. Thank you for every thing KC!
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November 2022 by Pierre Goria
Over the years U-haul was my go-to rental company for moving. If I ever experienced an issue U-haul handled it so well I can't recall one.On my recent rental, I experienced many issues with U-haul making good on their promises. Issues from changing my pick-up location 26 minutes before my reservation time, incorrect charges and overcharges, being swindled to purchase a dolly we reserved to rent and being treated in a grossly unprofessional manner by customer service. I've never been so humiliated and disrespected by someone.
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November 2022 by Jeanne Lagas
Very helpful and friendly employees. Well stocked.
