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August 2025 by Rhonda Bescher
Great job!
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August 2025 by Dania Saleem
They charge $3.00 to print a pre-paid return label plus 0.25 cents each for additional pages. Shouldn't cost this much to print a piece of paper.
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August 2025 by Gaynelle Ferree
Scott was very helpful. He was kind. He was very efficient with each return, all the while being friendly. I never felt rushed. Thank you, Scott.
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August 2025 by Tammy Gailey
The associates were very friendly and helpful! It was super easy, I am older and things usually aren’t easy in today’s technology but Scott made it easy for me. I wish I got this kind of professionalism everywhere!!
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July 2025 by DN Hopkins
we needed notary & copies & e-mail & I don't know what, and help. They were a great help, we are great full.
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July 2025 by Christy Vernon
I visited 7/5/25. Employee Connor is one of the blatantly rudest service employees I’ve ever encountered. Beyond his general demeanor of clearly not wanting to be there, he took it up a notch by being incredibly unhelpful, barely speaking, making his annoyance known by his short tone and eye rolls and, best of all, the audible exasperated sighs. Through it all, I remained polite although it was difficult. This was all due to Amazon supposedly sending me two matching return codes for different returns. I left the returns but it appears that I’m going to have to take the time to sort this out with Amazon. I would hate to see how he treats anyone that might struggle with these types of things (elderly, mentally disabled, etc). I’ve worked extensively in the service industry and know just how difficult people can be, but there was absolutely no reason for him to have behaved that way. I’m sorry if he was having a bad day, but perhaps Connor should consider a career that doesn’t put him before the public.
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July 2025 by Frank Oveman
Amanda walked me through the process of a return. I didn't have my glasses handy so she did all the work. Always with a smile. Very painless experience.
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June 2025 by Nikki
Today, I visited the UPS store to return a package. It was in a clear bag that had been sent to me and was already taped up. For years, I’ve been returning packages to the same UPS store in the same manner, and they’ve always accepted them. However, today, the employee informed me that I had to purchase a box to return it. This was surprising, especially since the non-black woman in front of me had a package that was similar to mine. The employee took it, neatly placed it inside another clear bag, and applied the return label. Only difference is our skin color!
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June 2025 by Adrienne B.
Piss poor customer service. I booked and paid for an appointment online for ink fingerprinting. After booking I called the store several times to confirm that the service was actually available, but no one answered. I arrived today only to be told that they don't do ink fingerprinting. When I asked why they weren't answering the phone on the weekends, the female said she was in the store alone, which makes zero sense. Both employees started to play the blame game by throwing other employees under the bus, when in reality they're generally terrible at their roles. Please pick another location. You'll need therapy after speaking to these two paper weights.
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June 2025 by Marie Matthews
I never have issues with the staff or taking care of the business that I need to take care of. They have always been friendly and they work quickly.
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June 2025 by Mary Ellen Beamis
This store and employees are excellent. They greet you cheerfully and respectfully. They know their business inside and out. I highly recommend them.
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May 2025 by Chelsea Brevard
Vanessa one of the store managers just help others non color with no problem and when it’s my turn she gave me a hard time and then told me she would charge me for taping up a box. However the other person who she Hillary for to come assist me came and taped up the box and did what I asked with no problem. She constantly rolled her eyes at me and gave me an attitude for no reason. The only difference from me and the person before me was skin color so either she was having a bad day when it came to me or she don’t like me… I really don’t know. She treated everyone else kind and respectful
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May 2025 by Lisa Barr
This is always a busy place BUT I never have to wait an extended amount of time. Everyone is always friendly, efficient and helpful.
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March 2025 by paul nicholson
These people are thieves!! They wanted to charge me $21.00 for a single medium box. Is there anybody dumb enough to pay $21.00 for one box? Stay away from this place.
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February 2025 by Michael Mckinsey
I am very pleased with the customer service I received at this UPS store. The representative Roxie was very Knowledgeable and Courteous.
