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July 2023 by Kelly Palmer
Today makes a year since my accident and my van is still not all together. I am missing an inside panel, but rest assured the insurance has paid the bill. I chose Vann York because I wanted it fixed correctly and they came recommended. Now if I could just get it finished. I have been in intermittent communication with Andy there but they rarely keep you informed in the process. It’s always that they are waiting on parts and you can call Honda to ask for more info. So then you call Honda to get more info and they ask for information about the ordered part and you ask the shop and they never respond with that info. They only communicate in emails and rarely do that. I just want my van back in one piece and to be done with this process. Communication would be great also.
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July 2023 by Michael Bishundat
I will never use them again they dent my car door and the said they will fix it but never fix it good
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April 2023 by Robert Martin
THEY CLEANED MY CAR INSIDE AND OUT! Wasn't expecting that as I dropped it off dirty due to days of ugly weather. Repair job was outstanding (thanks body and paint techs) and so was Katie who handled everything. Thank you all very much!
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March 2023 by Allyson Spivey
I will NEVER let these people touch one of my vehicles again. My truck got T-Boned in an intersection and we took the truck to vann York for all the repairs over $10,000 In damage. My truck was In perfect condition before the wreck I waited for 3 months to get it back and then my husband noticed that the brakes were not acting right. The brake calipers had busted and also there was a leak in the transfer case. So once again I had to take it back and they had to evaluate it to see if it was wreck related. They claim it was not related to the wreck and accused us of messing with the brake hoses. They wanted to charge me $3000 for repairs. Once I declined they said that I had to pay $500 to be able to get my truck back because the problems were not related to the wreck. By the way the brake issues were from the wheel that was hit in the wreck and the initial issue when we took the vehicle in was that the 4-wheel drive was messed up. They are not honest and they are covering up problems they caused with my vehicle. In return I am out a lot of money because someone ran into my truck. They are not easy to deal with and they do not communicate well. This has been going on over a year now. When you repair a vehicle from a wreck it should be back to the original condition once repaired. That is not the case with Vann York and they will not own up to any of their mistakes. I have been a long time customer of Vann York and I will not ever make that mistake again. Please don’t trust them with your vehicles unless you want to have to come out of pocket for a lot of money to fix their issues. They don’t even deserve 1 star
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March 2023 by Kenneth Gallimore
Had a car totally redone with a new paint job and replacing several window seals. Wanted a shown room paint job and got it!
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March 2023 by Allyson S.
I will NEVER let these people touch one of my vehicles again. My truck got T-Boned in an intersection and we took the truck to vann York for all the repairs over $10,000 In damage. My truck was In perfect condition before the wreck I waited for 3 months to get it back and then my husband noticed that the brakes were not acting right. The brake calipers had busted and also there was a leak in the transfer case. So once again I had to take it back and they had to evaluate it to see if it was wreck related. They claim it was not related to the wreck and accused us of messing with the brake hoses. They wanted to charge me $3000 for repairs. Once I declined they said that I had to pay $500 to be able to get my truck back because the problems were not related to the wreck. By the way the brake issues were from the wheel that was hit in the wreck and the initial issue when we took the vehicle in was that the 4-wheel drive was messed up. They are not honest and they are covering up problems they caused with my vehicle. In return I am out a lot of money because someone ran into my truck. They are not easy to deal with and they do not communicate well. This has been going on over a year now. When you repair a vehicle from a wreck it should be back to the original condition once repaired. That is not the case with Vann York and they will not own up to any of their mistakes. I have been a long time customer of Vann York and I will not ever make that mistake again. Please don't trust them with your vehicles unless you want to have to come out of pocket for a lot of money to fix their issues. They don't even deserve 1 star
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February 2023 by Xzavier Jacobs
I brought my Kia in for repairs in early December and I am still waiting to get my car back. They don’t call and update the process at all. And every time I call they tell me it’s going to be done soon and another week goes by.Services: Tires
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January 2023 by Kat Pettit
I had a wonderful experience with Vann York Paint and Collision Center and Joe Johnston. I think what impressed me the most was simply the communication. I received updates on the vehicle the whole time and they handled everything with insurance as well. It was hassle free and just overall a great experience. I would highly recommend Vann York Paint and Collision Center. If you can work with Joe Johnston as well, his customer service was wonderful.
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January 2023 by Kia Dillard
They are not honest! Took our truck therefor repair after an accident. They finished the vehicle but kept lying and saying they hadn't heard from our insurance company. Over a month went by and we realized that they were just milking our insurance. Spending more and more invoices to get more money when they were already approved. They had no empathy for our situation..had no urgency to get our vehicle back to us and had no apology when they got caught in their lies. We will never use their services again. They felt because we were a young black couple with a nice truck and good insurance we were stupid.
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December 2022 by E. Ray McLaughlin
Vann York Collision Center came through on the hood fix issue on my Outlander. Thanks to Roger for getting the repaint done and finishing the job in a professional manner. The staff was courteous and considerate in the handling of this job. The receptionist at the front desk was especially pleasant and friendly. Thanks guys.Service: Painting
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December 2022 by Dawn B.
We have a 2019 Toyota Tacoma and there was a paint defect on it, we later learned that ours was not the first. We took it in to Vann York Toyota service and Mike and Larry assisted us. They sent us to Vann York Paint and Collision Center. The drivers side passenger door and front fenders all needed to be repainted. We took it in on October 26, 2022. They first sent it back without painting the fenders. Then we got it back and they had scratched the headlights very badly and had over spray on the windshield. They also tried to reattach items that had sticky tape on them instead of getting new. It seemed like it was one thing after another. Long story short it took 2 months! I could not on good faith recommend this place! After the work was finally completed it looks good.
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August 2022 by Lasherrie Bates
They was truly truly awesome they went over and beyond they truly care about their customers I had bothdy work done due to a car hitting me when I came to pick up my car they was so professional and friendly and the receptionist ginger kindly told me if I have any problems please don't hesitate to call well I got my car pulled out parking lot just fine turned on to N main my car went dead I was panicking car wouldn't move cars zooming by im crying and upset I called them Eric came was so reassuring helpful brought me a Gatorade calmed me down got the tow truck got me out of dangers way they figured out the problem even when they didn't have to they even went and put a bolt on my car Eric buddy Dave was awesome as well they truly restored my faith in business humanity and professionalism and just good old care and love of the customer thank you thank you thank you I recommend them 100 out of 10Services: Battery
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August 2022 by Thurmond Runyon
Excellent Work both times that I took my Civic to them only problem is as always is the cost ?
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August 2022 by Patrick Thomas
I have to be honest with anyone who is reading this review. If you're ever involved in a accident, do not take your vehicle here at all. I repeat, do not take your vehicle here at all. My vehicle has been there two months already and they still cannot give me a timeframe of when it'll be repaired. I'm afraid that whenever I do get it back it'll be something else wrong with my vehicle. Their reputation for customer service is nothing to brag about. You can never get a honest answer about anything and they will call you back I'm guessing if they feel like it.I promise that I'm not exaggerating or being petty. I'm being totally honest. Vann York's ownership should be ashamed of themselves the way that's it's being operated. I guess since the older generation let the younger generation take over, it's become a sinking ship. It doesn't take 2 months for parts to be delivered so that my vehicle can be repaired correctly. I put my trust in this company and it's been 100% destroyed. I just want my vehicle back and repaired without any problems.Think long and hard before dealing with this company. If you don't mind poor customer service and being lied to, by all means do business with them but I promise you'll regret you ever did and thank me later. Nobody should have to go through what I'm experiencing. Please take my advice and you'll be happy you did.Patrick L.ThomasUnited States Army
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July 2022 by kaitlin Jackson
After picking my vehicle up from repairs done from this location. While driving less than 1 mile from the center the driver side wheel fell off that was not even part of the repairs done to my vehicle. Thankfully no one was injured and luckily i did not hit the telephone pole that was inches away from me, the tire went 50+ yards. This is NOT my first incident i’ve had with this place, it’s actually the second. I HIGHLY DO NOT RECOMMEND THIS PLACE. I will NOT be coming back here.
