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June 2023 by Cher L.
This email was sent to corporate more than once with no response ....Less than a week into ownership, I traveled and when I arrived and attempted to turn the vehicle off the car stated the key was not detected and I was unable to cut the car off. At this moment, I immediately went on google to learn, I could put the key in the cup holder and the transmitter would connect, as it did. Once, I stepped out of the vehicle, I was unable to lock the doors. Upon return to the vehicle 2 hours later, I was attempting to start the car and the car was non responsive. Once again, I put the key in the cup holder and the vehicle connected. I had to continue to do this throughout my trip over the weekend. There also became a point, I would be locked out the vehicle and would have to wait for hours before the car would recognize the key was close and connected before I could enter to start this entire process. As you can imagine, traveling with car issues is not only embarrassing but, highly unsafe and concerning. Contacting Vann York the following Monday, I spoke with a gentleman who was rude and abrasive and very unconcerned this was my experience. He advised to bring the car in on that Tuesday as I did with great frustration and left it overnight while I had to coordinate transportation for my children and I for our normal activities. Andy Beaman, said they reset the dash and advised not to plug anything into the vehicle (ex. phone chargers) and didn't think there were any other issues. Well, the very next weekend, I had the exact same issue, stranded in another city. I contacted Cameron Thomas (always pleasant to work with) and he advised he coordinated with Andy Beaman again, to get the car serviced and would coordinate a loaner vehicle for the inconvenience. Upon arrival at Chevy, I spoke with Patrick (last name unknown) who was completely oblivious to my needs and arrival and was not very pleasant. I then connected with Andy, who is always pleasant but was too unaware. While in the service bay, Andy experienced first hand of the electrical issues and was also baffled and advised he would get it handled immediately. I was dropped off at work by your shuttle driver (very nice gentleman) and waited for Andy's call about the loaner vehicle. Once again, I had to take off work (Greensboro) to go back to Chevy (High Point) to pick it up. Almost 2 weeks in the shop, and 1 set of new keys, I was given back my vehicle on Friday August 12th to only drive home to Jamestown and to stop at the gas station to be stranded once again. Nothing plugged in, no changes by me made, embarrassed and concerned that I was stuck at the pump. This time, I called Andy immediately (5:05pm) to advise the issue was happening at that moment. I put the key in the transmitter and was able to start the vehicle once connected but, the car immediately said "no key detected" as I am sitting in the vehicle with it running. Andy advised to come back MONDAY!. I say all this for you to understand the insensitivity and lack of respect of my time and intelligence. I turned in a almost 10 year vehicle (Another Equinox that I brought from Vann York in 2014) to find stability and upgraded features. I returned to you because, of the trust and relationship I have built with you all over the last several years and never would have expected to be in this situation. I feel as though I have been very flexible, reasonable and accommodating to all of the request made by your staff but, I no longer want to be apart of the back and forth.As a result of this experience, the General Manager (who was an absolute A**)made me purchase a new vehicle (Or I would be without one) instead of upholding their service agreement which was covered under the warranty just to get a resolution to this hell I experienced with the staff at Vann York. They have ruined an 8 year relationship with several referrals and left a mother and her children stranded several times all because they thought they could get over on me and give me low level customer service.
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August 2022 by Jason B.
only use this place if your a local to High Point that way you don't waste your time and effort. I called to schedule an appointment for a car sence I live 2.5 hours away. they already had sold the car an never said a word, this is after I set up an appointment and asked if the car was available. So I call to to tell sales people I'm 20 minutes away only to be told , come on the other people haven't done paperwork yet. That was a blown out lie. So by the time I arrived car was already sold and head over sales replies sorry most people that call in never show up so we just don't do business like that. Even if you schedule appointment . Goes to show Vann York High Point only cares about there Commissions and not customers. For future reference just try to communicate with your customers and not trick them to try to sell them something they're not even there to see. If your smart you would stay away
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May 2022 by George B.
Vann York is cunning and lying to many customers. They are selling warranties and other add ons by using immoral sales tactics. They will keep you there 6 hours and play games to make money off of finance. This place is a criminal organization and has been for years. I ordered 6 cars and when the first one arrived, I got my own financing and was treated like a criminal and called a scammer. They made me wait 2.5 days to verify check which was from an institution they deal with. Then when check arrived they claimed they didn't receive it. Their GM Chris is a very rude, surly and offensive guy. He then canceled my remaining 5 orders out of pettiness. I sent info to DMV. I will go further to expose these companies that operate without a conscience. My number is 336-287-5949 and my email is
[email protected].
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February 2022 by McKenzie Wagner
I will never get another car from anywhere other than Vann York. Kenny the finance manager, makes you feel comfortable, he’s genuine and straight to the point and just wonderful all around. 10/10 recommend Vann York.
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January 2022 by Mike F.
I Looked at buying a new GMC 3.0 Diesel truck the engine platform IS NEW. Not being familiar with this engine I asked salesman (Rod O'Conner) if the engine had any reported problems...? He stated: "No Sir great engine". I gave them a deposit with the stipulation it was refundable in case I decided not to purchase, he stated "Of course it is". In less then 24 hours I found out the engine has major manufacturing defects so much so that GM has suspended the building of this engine indefinitely. I called and advised the salesman I no longer wanted to purchase the vehicle because of these issues and wanted my money refunded. He had the sales manager Zach call me who proceeded to become hostile and arrogant yelling and telling me he wasn't refunding my deposit. This dealership stole $500.00 from me and I am in the process of calling corporate GMC to get my money back as well as a dispute with my CC company and small claims court if I have to. Avoid this dealership at all costs ...!!! Update: 02/08/2022 as of this date your dealership has NOT REFUNDED my deposit. Actually, I have had to launch a dispute against your dealership with my Credit Card company who has informed me that your business is fighting the return and refusing to issue a refund. The complaint had to be escalated to the dealerships bank level in order to facilitate a refund. You have stolen and held my funds for a month with no end in sight. Then you have the audacity to post here and try and make it look like you have helped me...!!! You people are beyond PATHETIC
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December 2021 by Jocelyn Hairston
Their customer service is horrible! They are rude every time you call the service department! I would never recommend them to anyone! I've brought 2 cars from them and will never use them for anything else! I now use Modern for everything and they are so amazing! Vann York needs to do better!
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August 2021 by Julie Than
Visited vann York from ohio!! As soon as we got there we got help from cam! He was very patient with us and very knowledgeable about the cars we looked at!! Everything was great and went smoothly I would definitely recommend cam if your looking for a new car!!! Thank you!!! Love our new truck!!!
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March 2021 by Danny Perrault
Stop being crooks and selling people warranties for $2500 that they told you they did not want. Sales guy was nice it’s the finance dept so avoid this place. They will hide charges in your paperwork and act nice till you sign
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May 2020 by Michael B.
Service department is inept and deceitful. They recommend work that's unnecessary. I went in for a brake job and the brakes started a grinding sound less than 12 hours upon leaving the lot. I took the car back and they recommend replacing the front sway bars. I took the car to a real mechanic and he fixed bent calipers caused by Vann York. No sway bars were needed. The cost of that deception would have been 2000.00. I've bought 3 cars from Vann York in the past but never again. This is the second time they have tried to deceive me. The first was a transmission issue of a new car under warranty. The bottom line is money with Vann York, with quality work and customer satisfaction as a distant after thought.
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April 2020 by Brian M. King
This dealership is a bad representation of customer service. They are unwilling to accommodate those with disabilities. They want to Alfa a deal to their ways. They are not very friendly in the fact of building repport. I already had my finance to buy a vehicle, and they played around losing/sold the car of interest. Simply by fact of not having their online site up to date with vehicle information/pictures. This dealership is not customer friendly, and only wants to turn & b
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April 2020 by Ricky Hall
Great Service Department they were cleaning the whole time I was there
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March 2020 by Pat Lambeth
Our experience with buy a truck from Vann York was a pleasure. Marquis and his staff were exemplary
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August 2019 by Jeffery J.
I worked with several people at Van York GM including Ernae, David, and Tyrone. My experience was phenomenal I got the car I wanted and our deal we negotiating was fair, pleasant, and easy. The staff here worked very hard to make this deal happen, and exceeded my expectations. Because of my positive experience I had with this dealer, they will be my first stop when I go to purchase another vehicle. Thank you!
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August 2019 by Don W.
This dealer has been top notch. Ron sold my wife and I an Encore. He's a nice dude and all about taking care of the customer. Of course, he's about selling a car - it's his bread and butter, but he does go that step beyond for the customer and even offers assistance with "the basics" of the vehicle post sale. Best price imaginable. I am a fussy person - so I called around. Believe me, it's good. Overall process makes the entire purchase simple. We were out quickly with our new car. Service had been EXCELLENT. Guys in the shop have done both warranty and preventative maintenance and have never missed a beat. Dealer is strongly recommended. I'll be back for my Cadillac shortly!
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January 2019 by Shaun S.
My name is shaun. I bought my 2014 Silverado truck from Vann York Chevrolet in 2016. I thought about trading at the end of this year so I looked back at my paperwork from the sale and realized that they had charged me for the extended Powertrain warranty. That wouldn't be a big deal except the manager Brian had told me he would give me the warranty at no charge. I didn't catch it when we were doing the paperwork, mainly because i was the only customer left and the finance guy was rushing through so he could leave. I take part of the blame for not checking the paperwork closer but the charge never should have happened. I wasn't going to buy the truck until Brian told me he would throw in the warranty. I don't like being lied to, that's why I won't be back.
