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January 2024 by scooter gray
Because of the screw up and I keep being locked out of the App, I couldn't not pay PAPERLESS so I couldn't get the deal they offered that cost me $80. For 34 days that's double the price due them getting my information wrong and I have the info that I gave them written down on paper. Don't worry I never MESS WITH THEM AGAIN. I HOPE YOU DON'T HAVE THE MESS THEY CREATED FOR ME, I AM ON A BUDGET THE TOTAL BILL WAS $154.00 THEY OPEN MY EYES FOR ME. A NICE YOUNG MAN AT THE N MAIN STREET DEVISION HELP ME DEACTIVATE THE DEVICE AND THAT SAVED ME SOME CHANGE. IF YOU HAVE IT LIKE THAT, ENJOY THE SERVICE but if not BEWARE?
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January 2024 by Yee Yee
Had to wait over a hour and still no phone even after pre qualify if you got 3 or 4 hours to kill this is the place
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December 2023 by Cyn Jarrell
Why did Verizon lie to me and my family? We had to quit and change to a better plan because we kept getting charged over $200 just for my wife and I. We even called and went to Verizon numerous times with no help and finally talked to a lady that "helped" us and lied to us as well. She was working from home and helped us take certain things off of our plan and told us our bill would never get to $200 anymore and that it would be $147 at first, then said it would be $174...Yet, we still have been paying over $200 every month. Then my wife and I switched services and all of a sudden thanks to Verizon, I got a letter from the CBE group of credit collections for $1,370 and some change. My wife has been out of work due to a severe concussion from her job and I have been out of work due to major issues unknown and still getting tests done but now have been forced to resign from my career. We have a 3 year old baby girl and taking care of my mom and dad as well. I am not sure of why they did this to me. But I dealt with this same issue back in the early 2000s and thought they changed for the better. In this case, they have not changed, except got worse. You cannot even get ahold of customer service. I would like to talk to someone higher because I do not believe our family should have to deal with this after we had to quit with you all in the first place. Someone needs to help, please and thank you.
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December 2023 by Fanchon Little
It's ok that the staff are friendly but if you are told to go to the store for a new SIM card you might not get it
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November 2023 by Bernadette Haynes
Nice and friendly ?
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October 2023 by Tiffiney Bellows
Verizon sucks your bill changes overnight literally numerous times their customer service sucks they’re just out to steal a dollar from you penny pinchers
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August 2023 by William Osgood
Very friendly people who know how to help you
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June 2023 by B Tyler
Get me a phone for free
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April 2023 by Wendell Ingram
Great service!! I am very pleased with customer service.
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January 2023 by Landon Kinlaw
Nyle and adia was very helpful in the process with me transferring my number from T-Mobile to Verizon it was very stressful and annoying at first but they got the job done definitely ask for them when you walk in great customer service overall thank you guys!!
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April 2021 by Stevie N.
This Verizon Store (N. Main HP) gave me the worst service I've ever gotten from any Verizon store!! First, there was a wait and they wouldn't even let me in the store. Once I was allowed in the store, I went to the 1st associate who half @$$ed his job and didn't really do anything other than pull my account up. Then came the 2nd associate who said he fixed all of my tech issues when he didn't fix a single one of them. I bought 3 watches and had 2 issues with my business line. I had to charge the watches before I could sync them to the phones which is why I didn't know before I left the store that he didn't do anything @ all. Once the watches were charged is when the real "fun" started. They would sync, but couldn't be added to my service.... because as it turns out he didn't even add the watches to my plan. Verizon had no record whatsoever that I had these watches. Verizon & that DB associate better thank goodness I'm an honest person!! Because I walked right out of that store with 3 brand new watches, all the accessories to go with them, including brand new life proof cases & that idiot didn't even charge me. I say idiot because he thought he charged me, but when I got home, it became obviously clear he didn't add any of it to my account. Since it was Saturday evening, before Easter Sunday, I gave up on trying to figure out how to make the watches work & told everyone we would try again in the morning. That's when it became blatantly obvious that not only did the 2nd tech let me walk out of the store with thousands of dollars of tech & accessories, but he didn't in any way add it to my bill which meant no warranties, no service, no access, no nothing. So, I start the process all over again, but this time Verizon (app) will not recognize my password. Basically, I had to delete & re d/l Verizon's app. Then I could change the password which now meant I could get back into my Bill. That's when I realized what that 2nd DB associate had done. So, I tried & tried to get it to work, but I couldn't which meant I either had to go back to the store or call Verizon except it's Easter Sunday = store isn't open. I called. A THREE HOUR phone call later, I finally had all 3 watches working & paid for + warranties AND my business line issues were finally corrected. All of that hassle, headache, & drama could have been avoided if those idiots INSIDE THE STORE had just done their jobs.... && yes you better believe I contacted corporate over them letting me walk out of the store with thousands of dollars of tech & accessories. I have a feeling those 2 who "helped" me won't be employed there for much longer.