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November 2023 by mohammed Alamin
For the new driver, you will not get reimbursed for yor school tuition.They said youll get a 100$ every month, and that is a lie.
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August 2022 by courtney bumgarner
Driver wrecklessly went through a neighborhood tore down power lines and all other lines destroying property along the way and not even one representative has even reached out about the damages
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June 2022 by Andrea Svercek
Poor customer service, no sense of urgency. I purchased an item from Mitchell Gold + Bob Williams. West Express Inc received the item and it was sitting in the warehouse for a while, 3 weeks later I'm still wating to have the item delivered. I was the one making phone calls and reaching out to them to have this delivered - very fraustrating.Once West Express decided to coordinate the delivery they contractedRAAM Logistics (Excellent experience with RAAM Logistics. West Express should learn how to communicate with their customers as RAAM Logistics does)Overall a negative experience with West Express, it shouldn't be so complicated to have the delivery completed.
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April 2022 by Chris C
Worst transport company I've ever dealt with. Period. 90% of the time will not answer the phone. Over a month past when they were supposed to ship and the reaon they give is that the driver hasn't scheduled something in my area..acceptable answer for maybe a week...not a month.
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March 2022 by TERRY CARPENTER
I would give zero stars if it would let me, they have had my furniture for 3 weeks from 3 different stores from Hickory Furniture Mart.you can't reach anyone and if you ever do they are totally clueless on cost and delivery time frame. I've given them a months notice of my dates that id be there to accept delivery, as I have to fly up from Florida to Ohio to meet the delivery people.unbelievable experience, run away don't use them
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March 2022 by Edward Klekotka
Only a sad commentary on this company.You can never get through to them. It always goes to voice mail but no one ever calls you back. The direct dial extension they gave me does not even exist in their directory. I wish my furniture company picked someone else for delivery but unfortunately, I am locked in. These people have progressively devolved into a very dismal operation after 20 years of using them.
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March 2022 by Sylvia R.
What a terrible, horrible experience!! Have been waiting WEEKS to get our sofa delivered. We bought our sofa through Hickory Park. We live approximately 3 hours away. We have been in contact with this delivery company for weeks. Once we received email notification this company would be delivering our sofa, we started calling (with no answer) for days on end. Then FINALLY received a call back...we were told our sofa would arrive on the week of March 7th. Then told it would be week of March 14th. Today we are told it will be the week of March 28th, which is almost two extra weeks away!! They keep saying they have gone through a company merger and things are slow. That is their problem, not mine. I would never, never use this company again. Complaints should be filed with the Better Business Bureau. Our product was paid for in full to Hickory Park on February 11, 2021.
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November 2021 by Clay Hall
Missed three delivery appointments and cost me $1000 in no show fees at my building. Total failure of a company.
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November 2021 by J M
Absolutely horrendous experience with this company who was a third party contractor for a furniture seller that we bought from.Missed commitments - on three separate occasions I was told that my delay was due to mechanical problems with the truck, once I was told that everyone in the warehouse got COVID, and twice they just didn't turn up when they said they would.Disingenuous - lied to about delivery dates, lied about contacting me, tried to cover up damage.Sloppy - damaged same piece of furniture twice, first time it was sent back to be refinished by them and then in between it being refinished and redelivered they damaged it again and tried to fix it with a furniture marker - this was a brand new $5K customer made cabinet.DO NOT EVER USE THIS COMPANY.
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October 2021 by Weezie M.
DO NOT USE! They will not answer phone calls or emails. They picked up a piece of furniture for a client on August 7th and it is October 4th and we haven't heard a peep from them. I have called multiple times and emailed. No response.
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September 2021 by Deborah Klinger
Have been struggling with this company for over a year to deliver a replacement price that was damaged for over 1 year. Every time they cled me an I was not going to be available, they would reschedule me 3 more weeks to a month out. Was finally to be delivered tonight between 5 Nd 8 pm 9/2221. Now 10:15 , no delivery and mot eve. A courtesy call
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August 2021 by Elisa
This place is a joke! Supposed to have my furniture delivered today within a 4 hour window that has long since come and gone. No call, no email, no nothing. I have no idea where my furniture is and since I wasn't given driver contact info and the office is closed who knows if or when they will arrive?? The phone number on their site with my customer information is actually for a medical device company (they can't even get their own phone number right on their own website!).Very frustrated by this completely unprofessional experience. I've notified the retailer so they can hopefully choose another delivery service going forward and spare other customers the hassle.
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August 2021 by Gretchen Linquest
Absolutely do not hire this company for delivery! My company (Interior Design Company) purchased chairs from a Rep who used this business as the delivery service and it has been over a month and my chairs are still in their possession undelivered and I have no idea when they are coming. In June, I was informed the chairs were coming the second week of July and I was contacted by the driver that he would be coming the week of 7/12 but they could not give me an exact date and the driver would call me in route with a specific day and time. I flew to my client's home to meet this delivery and by Wednesday morning started calling the driver (thank goodness I had the drivers phone number). I was told he was not coming and that he was sent to another state and did not even have my chairs. So I started calling West Express home office and only received a recording (I left numerous messages) saying they would be in touch in 48 hours. I still have yet to get a call back. I also had the company from which I purchased the chairs who actually contracted with West Express to find out what was going on and they also were unable to contact these people and get answers any definitive answers. (supposedly they are coming in two more weeks! ) This company is completely unprofessional . You are taking a risk with your business reputation if you contract with these people. This has been a complete nightmare for me and also my vendor.
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August 2021 by Opie Sarker
Incidence: we received two furniture‘s with West express delivery July 17, 2021. Two delivery man left tremendous damage to our home and the incidents happened right in front of my wife on the first floor while they were bringing in the pieces of the furniture. After the incident occurred one of the gentleman attempted for my wife to sign the “waiver” for no responsibility on damage to the property during delivery. My wife did not sign the document. As it was too late as damage was presented right front of her in action.We sent an email and called bedroom discount furniture the same day and made a complaint regarding the damages that was left behind. As they are business entity hiring west express. Bedroom furniture discount communicated with West express and west express neglected for two weeks to respond back til they said that there were no report being done on the receipt of the furnitureWest express only communicated with bedroom furniture as they did not respond to any of my phone calls and left messagesAt this time bedroom furniture discount advised us to email at this email address with full detail of the situationIt’s unfortunateit’ seems both parties bed room discounts furniture and west express is not wanting to take proper responsibilities for the damages that was left behind that my wife visually observed happen in person. It doesn’t matter if we wrote it on the receipt of wall damage or not as there was no proper guideline or statement on the receipt stating so to place wall damage. It was plainly signed for the specific statement of receiving the product. Delivery company west express also DO NOT have waiver of no responsibility for property damage signed by my wifeMost educated people utilize specificity of statement and proper guidelines to support their grounds.I have already started the process with a colleagues attorney to take over and pursuant of personal property damagelawsuit. As I take negligence very seriously.I assure you along with bed room furniture discount you’ll be advised to turn in all correspondence emails that I I have made with great attempts from day of damage up to today with ordering company and hired delivery company by bedroom discount furnitureNot a competent move on neither of you 2 parties to leave a customer in this position with damage on property and not taking proper responsibilityI placed all attachments and photos along with the receipt photoI hope there’s a positive conclusion that is proper and responsible by the delivery team hired by ordering company or the ordering company itself accordingly as I will not be stopping on my route having either or both party to pay for all the effort, time and expense behind attorney that concludes that I place behind this negligence
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August 2021 by Lisa Von Hoffen
They've delivered several times to my house with no issues. Today, however, 2 guys came in without masks and without vaccinations (i asked them point blank). This was really upsetting. If you're in someone's house, be courteous and wear a mask...I fault the company for this....stress to your employees/drivers that this is necessary. I don't care what goes on in South Carolina!!!
