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July 2022 by Zoran T.
Ordered a Chesterfield leather wing back chair from Distinctive Chesterfields in the UK through their US distributor Zaar Design Center over a year ago, it's been nothing but problems ever since and I've pretty much given up on them to make it right. First chair arrived with shipping damage, they arranged for a repair company to come by and fix it, they only made it look worse, so they sent a replacement chair, the second chair had worse shipping damage than the first chair, so I refused delivery/exchange, then they sent THAT chair to a repair center somewhere in California where it was refurbished, unfortunately it was refurbished to a color/finish that was way off color from the chair I originally ordered(and still have, shipping damage and all). I really have no better option than to keep the original chair(and damage) as they refuse to send their furniture across an ocean and a continent with more than a double layer of bubble wrap as packaging. This chair was about $700 cheaper than the other two or three other companies that make this type of furniture, but now I realize "ya get what ya' pay for", worst $700 I ever saved. Would I risk buying a matching couch for 3 times the price of the chair? No way in hell. I've learned my lesson.
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February 2017 by Barbara J.
I've known Ruth Olbrych for a long time. Not only is she a business woman who is dedicated, knowledgeable and passionate about her field and her beautiful antique Chinese furniture, but over the years she has become a good friend. The first time I met Ruth was when looking for an antique Chinese armoire to hide our TV and other things. We had been to a well known location in NY, and were inspired about the idea but not enough inspired by the items there to purchase. Somehow (!) I "found" Ruth and saw pieces on her web site. Connecting with her, we went to see her warehouse in Maine, driving there from MA and seeing family on the way. OK, just 5 minutes at her place left us breathless! Never mind the super-plain cabinet we went there for. Seeing the amazing armoire with an entire family story carved on the front was like stepping into another world. Whether in New York or even in San Francisco, we had not seen anything like it. The beautifully deep, rich red color and dark, somewhat worn metal hardware was brought to life by the softly highlighted figures embellishing the piece. The short story: Ruth has beautiful, high quality pieces and customer service to match. This was the first experience. A few years later I bought a pair of lovely Elm tables with wicker centers that we used together as a coffee table. Again, a very positive shopping experience. We didn't go to Maine that time but the whole experience was 100% great. As a designer and colorist, I have always had the greatest confidence in working with Ruth professionally and recommending Antiques by Zaar and Ruth as often as possible.
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March 2016 by Jason A. McCrory
I should've written this review about a year ago, but I have been so totally and utterly intoxicated by the lasting comfort of such exquisite sofas that it completely slipped my mind. The tufted leather on the Distinctive Chesterfield sofas I bought is absolutely stunning, you will not be disappointed by anything you order from Distinctive Chesterfields. More so, Ruth Olbrych goes above and beyond to ensure that you are satisfied with your purchase. She is great at what she does and cares whether or not you are happy once the transaction is complete. There is no doubt in my mind that I will purchase additional pieces from Ruth in the future! Great company and even better people!
