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December 2023 by Braxton Daniel
Every time I come to this post office the lady behind the counter is extremely rude. She has a bad habit of speaking to people like they are stupid and frequently blames and belittles customers for failed deliveries or missing packages. She has on multiple occasions cut me off mid sentence with a snappy attitude and regularly makes complaints about delivering mail to the company I work (at a very low level) for. My mail is consistently lost or unavailable here.
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November 2023 by Kyler Boudreau
I've been in post offices from Illinois to California. The woman who works here (Robin) is always kind, patient, friendly...It's shocking because USPS doesn't staff this place well. It's normally just her running the counter solo. That's gotta get old. But needless to say, Robin is always pleasant.
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October 2023 by Rick Whitworth
Personal service probably is best. Their phone service is the worst imaginable. You start by calling an 800# that gets you nowhere. No matter what you punch in, you get this same irritating voice asking what you want, over and over again. I'm very computer and voice mail savvy but this one even stumped me. It was TERRIBLE and never got my question answered. Don't waste your time calling the 800#. All you will get out of it will be stress.
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August 2023 by Lee Wo
Just looking for some one from Highland, Wisconsin this is brett brooks.
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February 2023 by Peter A
Woman at front was very friendly. Nice to everyone.Efficient. Kept line moving. Great attitude and service.
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November 2022 by LARRY RAY
I Larry Brannan, have used this post office almost daily (excepting Sundays of course) for over 25 years. I say it is the best one in Highlands and in Macon county. The policies and services are not established or controlled by the Postmaster! It starts with the US congress controlling costs, hours and services. Then at the district level, all details are managed by persons in Asheville or Greenville. Also, the system now requires the customers to do more so much more online. The Postmaster has to deal with at least two unions and has no say in who is sent to work in the post office building and on the delivery routes. Yet, it is the Postmaster who catches all the flak and rude/impatient persons who have something go amiss or simply do not understand how little control the people in the post office building have over your missing/late mail or the more complex intricacies of our 'modern' postal system. It is just like confronting the poor clerk in a store that is trying to get you to understand and accept store policies set by persons way above her pay grade! I say Five stars is only half enough.
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February 2022 by Lydia Hitchcock
Great service. Thank you for being kind and efficient during these strange times. The only complaint I have are the hours of operation. Many of the locals here have to work outside of Highlands. Seasonal jobs don't pay wages that last through the off season. You can't take care of your families that way. So, having to work till five or six in Franklin when the post office closes at 4:15 is a pain. I know that the super rich tourists and the retirees are the bread and butter of this town. But there are so many of us here that don't fit in that group. We matter too. Thanks for reading my post.
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December 2020 by P Meyers
Not helping but annoying
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September 2019 by Aileen Enriquez
If I could give less than one star I would. Rules and regulations change according to situation and everyday is a different story. Terrible is the only word I can think of.
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May 2019 by Nick Lucas
Always very helpful. Went above and beyond to help me
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April 2019 by Support Email
Everyone here is great EXCEPT the bitter old man! He is so impatient, arrogant and is just overall very unpleasant to encounter! I personally know people who avoid going to this post office just because of this sour old man. Please do us all a favor, quit your job if you hate it. Otherwise just don't huff and puff about your job while you are doing it. It makes us all really uncomfortable and it doesn't help anything.
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February 2019 by Landon Morgan
This is the worst post office in the United States. This place is so pathetic that the driver can't even read well enough to get deliveries right. After having 10 deliveries to the wrong place is unacceptable. Fire this moron immediately. You do not deserve the title of US POSTAL SERVICE.
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January 2019 by George Carter
Extremely rude. They've just been rejecting my mail because I didn't tell them to deliver it....and had the nastiest attitude about it.
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November 2018 by alicia savino
The highlands post office the worse I have ever seen.. human beings do not deal with phone calls? only unhelpful recorders .. instead of adding more inadequate voice's which doesn't help us the people.. hire a real person..who can answer our questions.. incompetent at its best.. be sure this person have at least a smile to be courteous..men are very unwelcome.. dislike to go there.. kindnes is easier:)
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June 2018 by randi staudinger
THE OLDER MAN THAT WORKS HERE IS INCREDIBLY RUDE!!!
