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October 2023 by Griet Van Den Brande
Disappointing customer service. I purchased a few gold-filled bracelets that were not supposed to tarnish for years. One of them did after a few weeks into wearing it (not due to wearing lotions or perfume). I called the store to let them know and to get it replaced but got an uninterested employee telling me to sort it out with the bracelet brand's customer service. I told her that they are not responsive... she didn't care. Please hire people who care.
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October 2023 by Greta V.
Disappointing customer service. I purchased a few gold-filled bracelets that were not supposed to tarnish for years. One of them did after a few weeks into wearing it (not due to wearing lotions or perfume). I called the store to let them know and to get it replaced but got an uninterested employee telling me to sort it out with the bracelet brand's customer service. I told her that they are not responsive... she didn't care. Please hire people who care.
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June 2023 by Morgan Webb
Lack of respect for all cultures in this establishment
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May 2023 by Johanna S.
As a local, I always make it a point to take my visitors to the downtown area to shop locally. This was the last time I'll step foot in this shop. This was the first time my niece has been here, and she was looking for a special occasion dress. Arriving shortly after opening, the store had 2 or 3 other customers. We were ignored at first, and found our way to the sales rack where my niece found a sweater. As she tried it on, we suddenly had more attention. One of the sales girls came to the back and looked in on her, but not to offer help. it became very apparent that we were being sized up, we were being profiled as thieves. I decided to wait outside on my family, only to hear the nasty exchange of how the item she wanted wasn't priced correctly, and that NOTHING in the store was under 75.00.It's no wonder no one wants to shop in Highlands anymore. if you're not dripping in jewels or carrying a 5k purse, you're trash. This store, its staff and owners are the real trash for treating customers this way. I'll tell everybody I meet what a horrible experience we had at Wit's End. What a horrid experience for us!!!
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May 2023 by Jacob Agazio
Compared to other “high end” stores this place was very bland and the staff was poorly trained
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May 2023 by Morgan W.
I am deeply disappointed and outraged by the deplorable treatment I received at a supposedly high-end women's dress shop. My recent visit to this establishment left me feeling disrespected and humiliated. Allow me to recount my distressing experience.In search of an elegant dress for a special occasion, I entered this shop with high hopes. However, my excitement quickly turned into dismay as soon as I stepped through the doors. The sales staff, adorned in their meticulously tailored ensembles, looked down their noses at me with evident disdain. Why? Simply because I was wearing hiking clothing.Their snobbish glances and condescending whispers made it abundantly clear that they had prematurely judged me based on my attire. Instead of treating me as a potential customer, I was immediately labeled as unworthy of their attention and assistance.As I browsed through the exquisite dresses on display, I attempted to engage with the staff, hoping for some guidance. To my dismay, their responses were dismissive and unhelpful. It was as if my mere presence was an inconvenience to them, an intrusion into their exclusive world of high fashion.The atmosphere of the shop reeked of elitism and prejudice. The narrow range of sizes and lack of inclusivity further reinforced the discriminatory practices at play. It is disheartening to witness such blatant profiling in a shop that prides itself on offering high-end dress clothes.I left the store feeling utterly disheartened, with my self-esteem shattered. This shop's shameful behavior not only tarnished my perception of their brand but also left me questioning the values they claim to uphold.I implore anyone seeking a positive shopping experience to steer clear of this particular high-end dress shop. Their judgmental profiling based on my hiking attire is an unacceptable display of ignorance and insensitivity. Every customer, regardless of their clothing choices, deserves to be treated with respect and professionalism.In conclusion, my encounter with this high-end dress shop was an absolute disgrace. Their profiling and snobbish behavior based on my hiking clothing not only showed a complete lack of respect but also betrayed their supposed commitment to serving all customers. I strongly advise potential patrons to seek out shops that embrace inclusivity and treat customers with the dignity they deserve.
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May 2023 by Jacob A.
I don't mind spending a lot on clothing if the customer service provides equal value, but this place is poorly trained and mismanaged
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July 2022 by natalie cross
my daughter was body shamed here and she is very hurt by a sales person
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January 2022 by Martha M.
This store is my go to place every time I need something for a special occasion. The staff there is fantastic as well as the owner. They are helpful , and knowledgeable about the stock. There is something there for every price range, trendy and classic. I have shopped there for many years and look forward to their new merchandise with the change of seasons.
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September 2021 by C. Baechler
Most beautiful store in Highlands! They have amazing stuff and a great selection of accessories. It’s a little bit on the high end but is worth it.
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April 2020 by Victoria Volk Bennett
Beautiful, current fashion. Great customer service.
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November 2019 by Sally K.
I have been shopping here for years/decades? I always find a great piece of clothing or jewelry. Seriously, the best all-around shop in Highlands.
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June 2019 by Rebecca Porter Bronnum
Great collection of women's clothes and very welcoming.
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June 2019 by Carolyn Withers Patterson
This is my favorite store in Highlands! I love it because they always have a ton of cute clothes that you don't see anywhere else or on anyone else!
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September 2018 by Brooke Gurley Harris
"Wit's End" is and has always been a MUST SEE shop where we buy find classic styles of clothing in Highlands, NC! When we are there for weekends, vacations, etc., we ALWAYS find items we love and wear for years due to these classic styles! SO thankful for their wonderful, helpful and knowledgeable ladies who dress and accessorize us and have been our "Secret Santa Helpers" for many, many years!
