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March 2024 by David S.
I stopped by after work to return 46ft of trim with a receipt. The customer service lady was amiable but couldn't determine why the computer wouldn't allow a return. We would spend 30 min trying to solve the issue. She then retrieves a fat black manager who walks over and immediately says "We can't take this product back". (didn't offer store credit or manager override). I then tell him I have never had a problem with a return when I produce a same-day receipt. He said, "Sorry, this is not the Burlington store". I told the customer service lady, "ok, I'll leave it here and pick it up later because I have no way to transport it on the highway safely". As I'm walking away he screams "Hey, Hey, if you leave this here I will throw it away"! I turn around and tell him I spend 15-20k a year in Home Depot, I have never heard any shit like this. I'll start shopping at Lowes!! He then told me "you better watch your tone". Lol, I hope he's not the one giving store meetings in the mornings. My 7-year-old could match his customer service. (Pissed everyday Home Depot shopper)
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March 2024 by Muddy W
Clean and neat
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February 2024 by doug elliott
All you ever need and more
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February 2024 by Charles Huyck
The people here rock. Smaller store. Often are out of stock for basic items and lack the ability to order.
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February 2024 by Brit Salinas
Get these workers a raise ! 10/10 service
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February 2024 by Noe Corea
Good place
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February 2024 by David Kaminski
Great interaction with the pro/contractor staff as we opened a business account.Good assistance from staff as we looked for a few items.
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December 2023 by Susan Elvin
Some of the staff were extremely helpful. The online site is not correct as far as stock availability. Nor do the online prices match store prices. Cashier basically told me there was nothing he could do about the price discrepancy.
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December 2023 by Al
This Home Depot is completely different than the one near downtown Durham, everyone is much nicer and they keep it more organized.
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December 2023 by Donald Shimkus
It's Home Depot. They had what I needed. Convenient to get to. That helped me to finish the job I was on that same day. That makes me happy.
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October 2023 by Trucker Tom
For some reason devices that contain anti theft becons continue to set off the alarm after I walk out. This has triggered my ptsd related to prior life experiences. Iuckily I was not confronted as a result of the alarm, I shudder to imagine what could have happened if I would have been.
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September 2023 by Jennie Fuller
I knew better than to order from Home Depot. I had a bad experience with an appliance delivery 4 years ago. However, the store manager was amazing back then and told me they were trying to get rid of the outside delivery contractor company and build a delivery service within Home Depot. He worked with me and made sure the new appliances were re-delivered on time and damage free. I continued to shop frequently at Home Depot. It's less than 5 miles down the road.Fast forward 4 years. I needed a new washer/dryer installed and the old washer/dryer hauled away. I paid $2000 and patiently waited for the delivery. I knew it was going to be delivered on 09/21 but I didn't know what time. Typically a delivery company calls, texts, or emails the day before with a time frame, ex. 8a-11am. I did not receive anything notification from Home Depot. This morning, I took my daughter to school. I left the house at 8:00am. It takes me 10 minutes there and 10 minutes back. At 8:17 am I received a text message from our receptionist (its a business) that they were here to install the washer/dryer. I said ok, let them know I will be there in less than 5 minutes. I arrived at 8:20am and greeted the drivers. One of them moved the truck while the other one came with me. He told me they could not install because I needed a longer hose (8 feet). I questioned, do you have one on the truck? He said no. I said, I will go and get one. He said, no, he could not wait. I said, Home Depot is less than 5 miles from here. By the time you remove the old units and install the new units, I will be back with the hose. He said no. I asked to speak to his manager since I paid $150 for the installation and $50 for the haul away. He called over and over and could not get the manager on the phone. I asked one of our employees to go to Home Depot and pick up a hose. He did as I requested. We finally got the manager on the phone. She explained they had a policy the guys could not stay longer than 30 minutes. I said ma'am they've only been here about 15 minutes. I've sent a young man to Home Depot to buy a hose. Can they please wait until he gets back? She said, I will allow them to stay for 10 minutes and then they have to leave. This is all on speaker phone, so the driver hears what she said. THE DRIVER SNATCHES THE PHONE OUT OF MY HAND AND SAYS, "I'M NOT DOING THIS!" He then gets into the delivery truck (which had Krispy Kreme painted over) and says he's leaving. I said, no, you have my washer and dryer on your truck. I've paid for it. We waited for the police to arrive. Basically, they told me, even though I paid for the merchandise, they could not make him unload it. It's considered a FAILED DELIVERY. Yes, the driver's can legally drive away with your merchandise in North Carolina!! They also told me, I'm not the 1st person to have this issue with Home Depot. I contacted Home Depot corporate. The "best" they could offer me is: To reschedule the delivery and most likely I would have different delivery drivers, but they couldn't guarantee it. The delivery would be for Monday, but I'm out of town. I asked what time would they deliver it so I could have someone available to oversee the delivery. She told me I could call the store the night before to find out. It was too much! I asked her to cancel the order and refund the money. MY MAIN CONCERNS ARE: Nothing was mentioned about the driver snatching the phone out of my hand or disobeying his manager when she told him to stay for 10 minutes. Nothing was mentioned about the delivery drivers refusing to deliver my merchandise. WHY would I feel safe or trust this company any longer. Any company that allows their employees or contractors to treat customers this way, CAN NOT BE TRUSTED!
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August 2023 by Allie
Nice and clean Home Depot. Staff members are usually helpful and friendly. Large garden department.
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July 2023 by Ashley Stokes
Not happy with my experience at home Depot have had multiple problems with this store and the staff, loss prevention follows me around and make me feel very uncomfortable they're over attentive attitude takes professionalism to the next level of uncomfortableness and every time I go in there I am made to feel very uncomfortable which is truly made my choice between Lowe's and home Depot much easier.
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June 2023 by BBQ Man
Super friendly staff that knows where to find what you’re looking for.WITH A BONUS! Cleanest bathrooms in town. Way to go Home Depot ?