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December 2023 by Hope Stevenson
I'm very disappointed at the recent behaviors that secu has been exhibiting. I used to love this bank but the recent updates and newer employees have ruined the experience for me. I've been banking here since I was a child. I have 4 accounts with secu. I noticed on my primary account, the one that my bills come out of, charges at random times. I will check my balance before I buy groceries like most people do, check how much I can spend, then it'll come out same day and the balance will change. But then a few days to a week later the same charge will come out again. But my balance goes down again. I called them to tell them and the treatment I received was shocking. Whenever I call them about anything often the tellers are rude. This account drafting has also been happening to other SECU users, like my sister and mother. It's very irritating and frustrating that this has been happening ever since the update. I am so disappointed in what this bank has become over the years. I remember them hosting family days and children's events for the community. Now they could care less. They aren't involved in the community and don't care about their customers unless they're rich or want to take out loans. Which the information for those changes everytime you go depending on the person you see.
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June 2023 by Constance Gergen Lowe
No longer a customer, but still quick, competent assistance provided with notary services for a client
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June 2023 by Dana Zoy
There splitting with lgfcu. They were great - now there terrible. I'm pulling out my money and closing all accounts
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January 2023 by April Carthon
Customer service always good
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December 2022 by LINDA L. CASH
Employees are always ? and helpful. I've been with them for over 40 years. If anything go wrong with your account they ARE QUICK in RESOLVING IT.
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December 2022 by Cristina Yen
People are always very friendly and helpful.
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October 2022 by Linda Tumlin
A great place to bank!
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June 2022 by Natasha S.
A bad experience and I wouldn’t recommend nobody going to this SECU!! I have always had a good experience until I decided to try this Credit Union and I hate the day that I did.
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April 2022 by Elvis Sanders
Open the new account everyone was friendly took me less than 20 minutes
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November 2021 by Beverly Fields
I would give them a 0 star if I could. The tellers are mean and hateful. They are not helpful to the elderly. Need to take a class on customer service. Hope to never go back to that branch. Have a good day.
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August 2021 by wendy weaver
Great people always a great experience :)
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July 2021 by Dora Harris
I had a concussionSo I called to speak to Melissa about a SituationShe told me I need to reach out to my branch because I was no longer living in that areaI spoke with my lawyer which sent the paper to melissa branch and she never said she received the paper all she told me was I would have to reach out to my branchMy lawyer has the confirmation paper that the fax clearly went throughShe's not a great people person because if she was she could have just faxed it over to my branch to keep me for having to make to trips
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December 2020 by mckenna
they don’t sanitize their drive thru so have fun catching covid-19 here
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August 2020 by David M.
Their bank teller Michael Frans happened to be the most delight and helpful employee I've ever interacted with. Great establishment!
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March 2020 by Michael S
NCSECU is the best!
