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November 2023 by jim ouellette
Professional and down-to -earth style repair shop. I bring my Ryker here yearly for state inspections and a few times in between for other service on my vehicle. These folks are Honest and genuine.
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November 2023 by Jason C.
This is the place to go if you want your wheels to fall off when you are going down the road and then they will have every excuse in the book of how it's your fault even though it was a brand new trailer, and the wheel that fell off is the only wheel that was ever removed and it was removed by Carol's then it fell off!! Go to fire stone if you want quality service
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October 2023 by Christopher Sung
Absolutly amazing service! Came here a few times already but most recently with a timing belt a water pump replacement. They do amazing work and my car is running great. They are very accommodating after needing to reschedule. Absolutely will come again for all my mechanics needs!
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September 2023 by Gregory M Nichols
I brought my vehicle in for a alignment and oil change. They had everything completed with my car in the exact amount of time they said it would take. My invoice was about 20% cheaper compared to taking it to a local vehicle service chain. Their prices are very reasonable and they did not try to upsell me on anything I did not need. I highly recommend.
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June 2023 by N. R.
Superb service and customer care. They have a system that text you when your care is going in the shop, estimates, status updates and when complete. I gave up on the dealer and go here only.
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June 2023 by Ashley Hunter
One of the best service shops i’ve ever been to! I went here to check on my oil leak and they told put a new oil plug in my car and had to redo my oil change. After I figured out it was not my plug that was the problem because it was leaking, they found the issue and immediately told me they couldn’t fix it until monday. I had to take it elsewhere, because I was leaving the state the next day. They were extremely helpful and apologetic and helped me out with my car as much as they could even crediting me some money back because they couldnt fix the issue. I will be back here and I highly recommend them to anyone in the apex/holly springs/ fuquay area!
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June 2023 by Joe D.
Superb service and customer care. They have a system that text you when your care is going in the shop, estimates, status updates and when complete. I gave up on the dealer and go here only.
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May 2023 by Kia Rahmanian
Charged me $200+ for new spark plugs. My brother who is a mechanic came into town and checked out the mechanic’s work and said the spark plugs hadn’t been changed in years. Would not trust this business with my worst enemy’s vehicle. Waste of time and money.
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April 2023 by Alan Chestnut
Stopped in today for an oil change. Great service, friendly staff, efficient service. Highly recommend.
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March 2023 by Kim Lijo
Our 87 year old, veteran neighbor flagged us down earlier in the week because his van would not start. He asked us where AAA should tow it and we told him we heard good things about Carrolls and have been there ourselves. He had them tow it there and asked me for a ride to pick it up today that he got a text that it was ready. I asked him what the bill was and he said he didn’t know until he got there. He came out with the invoice in tears because he couldn’t believe it was free of charge. It was something very minor. It’s nice to know there are trustworthy places like this out there. We highly recommend this facility for auto needs. :)
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March 2023 by Chuck Dewey
Took my vehicle to Carroll's yesterday to get it checked out for Check Engine light. The diagnosis was quick and on-point. Due to my DIY-ness, I like to do the work myself, if I can. Carroll's is very good at working with the customer and the customer's wants. Great place! Highly recommend.
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February 2023 by Justin Fyle
Fit me in for a repair I needed quick. Great customer service and very happy with the price and repair. Highly recommend and will be using in the future.
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October 2022 by Carrie Curtis
I left my truck with them while I was going to be out of town for a week. Donta was able to get me a quote fast, and even called around to local dealerships to get the best price for the parts they needed to replace my front struts. The dealership quoted me about $500 more, so I am very happy with Carroll’s and their work! Donta was awesome and super friendly. They will be my go-to for any future fixes I’ll need!
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September 2022 by Breezy S
Helpful staff. Brought my vehicle here for an evaluation and thorough check up after another local independent mechanic tried to rob me blind. I was really upset after the other guy tried to scam me and communicated this with the gentleman at Carroll's and he was so kind and helped me out. Diagnosed my issues (3 total) and was given an immediate text quote and full document explaining everything in detail. 2 of them didn't line up with the other mechanic so they even double checked what the other guy was telling me to make sure. I ended up repairing 2 of the issues myself and let them do the hard work. I feel comfortable taking my car here and would recommend to other non-car people or females. Prices seemed reasonable and fair, and they had my car ready quickly.
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September 2022 by Larry Ausley
I have come to expect interaction with automotive services to be royal pains. Up-sells, bait-and-switch, hidden and unexpected costs seem to be the norm. I was just flabbergasted by the excellent experience I had buying a new set of tires from Carroll’s. No surprises and courteous staff. The price I was quoted on the phone was already less than what I received at any other tire store (and Carroll’s was including alignment in that price!) I was further surprised when I received the final invoice after installation after my appointment today. It was slightly LESS than the out-the-door price I was quoted by phone a week earlier. Carroll’s will be my go-to for tires from here on and I may look to them for future auto repair if needed. We’ll done!
