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March 2024 by Rick Pate
I used to think this would be the place I would bank forever. But now I cannot trust them with my business. The Holly Springs branch made a costly error on a personal loan that cost me thousands by changing the loan documents without my knowledge. They admitted the mistake but decided to do nothing about it. Be aware of the incompetence of representatives if banking with Coastal.
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November 2023 by Lori T
I have never, ever encountered such blatant unprofessionalism as I have at this bank. These folks have made SO MANY ERRORS on our car loan, that it's laughable at this point. The ability to add and subtract should be a requirement to work here, yet apparently it's not! DO NOT BANK HERE!!!!
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June 2023 by LeeAnn Moffitt
If I could give them more stars I would. Amazing bank that is always willing to answer questions. I love how this bank is able to make a new card for you when they shut off your account from unauthorized purchase. Very friendly front desk and bankers are super helpful as well.
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June 2023 by Jim Lovetere
Love this institution. They are quick and very professional.
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April 2023 by Nandi Hamilton
DO NOT AND I REPEAT DO NOT get an account with this credit union. I pay my car payment through this credit union and they have been giving me hell. I’ve spoke to about 6 different employees from Charles, to Mary, to Hazel, and I’ve gotten the run around about my issue. Even when I paid of my cars balance they would not get my a clear answer about my car and if I was in the clear. This credit union is very unorganized and they barely want to work with their clients. Please save yourself the pain.
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February 2023 by Myra Tims
Great service
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December 2022 by Juan de Wet
The employees were very friendly and helped me get a new card easily in less than 10 minutes
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September 2022 by Myex 06
I opened an account here last week & am super disappointed. The lady who opened my account was non engaging, she put the wrong phone number on my account & put my name wrong on the card. The app is super antiquated. When I call customer service, it doesn’t matter what option I press it never leaves the recording! I mean the worst. I regret opening an account here & will soon be closing it. This review got one star because it was required to submit review.
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July 2022 by Sherry L
Very good service and quick!
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June 2022 by Jim Bella
I regret ever opening an account with this bank. It's really been one thing after another that has been so frustrating. I have a business account as well as a personal account and an auto loan with them and still they treat you like a second class citizen. I would not recommend.
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May 2022 by bronson dave
I have been calling for a few days. Can't reach a live person. Any suggestions on this. Are they still in business?
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April 2022 by Denis Huffstutler
My experience with Coastal Federal in Holly springs has so far been nothing but disappointing. I went into the branch to talk to the person at the front desk and ask her if she could help me. I am applying for a loan and the loan company wanted to speak to someone there on a 3 way call with me just to confirm that I am the owner of the account. She flat out said that she won't do that. I assured her that it would only take a couple minutes and she said sorry, we've never done that before.
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April 2022 by Myex Pi
I opened an account here last week & am super disappointed. The lady who opened my account was non engaging, she put the wrong phone number on my account & put my name wrong on the card. The app is super antiquated. When I call customer service, it doesn’t matter what option I press it never leaves the recording! I mean the worst. I regret opening an account here & will soon be closing it. This review got one star because it was required to submit review.
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June 2020 by Jay Huh
I own a business and do ALL my banking with Wells, personal and business and do close to a million through their credit card machine. I was looking to either get a loan or a personal line of credit and for some reason I couldn't get either through Wells so I was really surprised. My credit score was 790 and showed good income previous tax return. SO I looked for another bank with good rates and opened a personal line of credit here very fast, never banked with them before, didn't have a single account with them and I got approved and a great rate. Banker was knowledgeable and answered all my questions
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June 2020 by Chris Fountain
You guys worked my financing with my truck. Quick and easy process which was wonderful. In the future how would I go about doing a refinance?