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February 2024 by Arin Jacobson
Great job Team. Appreciate the communication and all efforts.
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February 2024 by brian turner
Screwed up my brakes.
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February 2024 by Louis Paone
Always top level customer service by the entire staff.
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February 2024 by Carroll Reed
Friendly staff. Showed results of wheel alignment.
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February 2024 by gail gonyea
Great service! My go to place ...
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February 2024 by Tom Navaroli
Cisco and his crew are great!Needed new tires and work on the front end. Explained the work that was needed and answered all my questions.Picked the car up and drives great. Will be back for whatever other service needed in the future...
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February 2024 by Callie Hammond
Always do the needed work. They let me know about anything more that is needed, but don't pressure me.
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February 2024 by Laura Pantoja
Staff was friendly and helpful.Thankyou so much!
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February 2024 by Jennifer Morgan
Waited for 3 hours for them to do a simple oil change.. and the bald guy with the beard wanted to argue with me saying he didn’t know I was waiting for it.. when I told him I needed it done as soon as possible because I had just gotten off of working an overnight shift. They then tried to quote for a ton of extra services.. and the entire time I sat there 4 employees just stood around talking joking with each other.
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January 2024 by Anna G.
Overall an okay/decent experience, Shawn was good to work with and nice. He was accommodating & answered the questions I had. I had same day repair which was nice.I would recommend getting quotes from several places before committing to Firestone and ASKING what that quote entailed. I was told a number for the whole service, but ended up being for only half of the service (front and back service) so my bill was double + additional repairs (I was thankful to be told these prices with a phone call and it was clearly stated). We ended up paying about $1000 more than initially thought + understood from our quote. Just beware on pricing!!
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January 2024 by Saim Akyaz
I must begin by expressing my appreciation for the Holly Springs location, particularly due to the outstanding service provided by Francisco. Having followed him from the Apex location, I consistently have positive experiences. When I call, I specifically request Francisco because of his infectious positive attitude. He not only makes me feel comfortable but instills confidence that I'm in capable hands. Francisco undoubtedly exhibits qualities that make him management material. I wholeheartedly recommend calling and asking for him – you'll quickly understand why!
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January 2024 by Brittany Cabaleiro
Great service, trustworthy advice and information!
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January 2024 by Dung Nguyen
Customer service was bad
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January 2024 by Trevor Curtis
Guys there squeezed me in, and were super helpful and accommodating. Would rather drive out here, than drive to Fayetteville. Would recommend!
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January 2024 by Stephanie Reese
I will never recommend this place because they are not honest. Sent my teenager in with his car for break pads. The guy tells him he will look at it for $20. Then the guy calls me and tells me he needs complete front and back breaks and he can’t even put pads on them. He then says he needs break pad fluid and struts and a rear suspension. I said “NO” and had him get his car. I took it to a reputable place in Cary and all it needed was rear break pads. I can prove it. They tried to take advantage of a teenager and the guy I spoke with direct quote was “I’m done building the ticket” and that told me everything I needed to know!
