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December 2023 by Jeff Groves
The employees and management are very knowledgeable about collision repair and how to navigate insurance claims as efficiently as possible.A very informed and transparent process was used to handle our vehicle.
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October 2023 by Gavin Edwards
The guys at Gerber do solid work. Although they had a 3 month waiting list, the end result was great. About 6 months later after an inspection, I found that a small piece of the bumper wasn't installed. I called them up, scheduled an appointment for the same day, and they ordered the part. Two weeks later they installed the part in under an hour. I would definitely go back for future collision repairs.
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October 2023 by Kathy CM
Exceptional service! Tyler was incredibly helpful with a minor part that needed reattaching on my car. He offered his time and expertise during Gerber Collisions busy day to help my family free of charge. This was our 3rd visit to Gerber and we’ll always trust them for our future auto needs.Service: Body & Trim
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October 2023 by Allison Joyce
Easy to coordinate with insurance. Appreciate that they are communicative and they even filled my car with gas and cleaned it after they repaired it!
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July 2023 by Shoo Shoo McGinley
Outstanding Service doesn't even begin to describe the work that they do. Very satisfied with the everything they provided, from beginning to end. Tyler, who kept me informed about my car, was an absolute professional. I highly recommend this business. You will not be disappointed.
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July 2023 by Scott Faulkner
Friendly and personal. Did a great job on our car. Kept us well informed of the progress
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July 2023 by Dianne Alspaugh
Very professional and pleasant to work with. Excellent work done. Went above and beyond to accommodate us. Highly satisfied!
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June 2023 by Dorcas A. Clodfelter
Had to wait a couple of weeks for an estimator to confirm what I already knew ... my rear-ended vehicle would be deemed a total loss. Estimator cracked a joke as I was leaving, handing me his card saying, "since you said you have a teenage son driving soon, you might need this." I had shared how we'd put 5k into this vehicle recently to prepare it for our teenage son to drive, thanks for kicking me while I was down. I can assure you, I will NEVER use this location or this company.
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March 2023 by Laura Summers
When I took my car to be repaired at Gerber, I found Manager Cliff to be an absolutely outstanding human being! He is smart, fair, talented, knowledgeable, and kind. In fact, he has restored my faith in humanity. I would 1000% recommend this business!!Service: Body & Trim
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March 2023 by Christine Battle
The Gerber team took excellent care of me & my car from start to finish. Great customer service, great communication, and a great experience overall!
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February 2023 by John Ramos
100% satisfied with the extensive body/frame repairs provided. I’m lucky they were recommended by the insurance company. Supply chain delays are real, but I still appreciated the weekly voicemails letting me know progress/updates.
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February 2023 by Kien Pham
Google Level 6 reviewer here. My impression as a customer at this location is that the business is abundant with customers and quality control/quality assurance is not up to expectations.I came in through State Farm recommendation for a paint chip repair. **First issue** the wait time was incredibly long. I called in in October of 2022 and was not able to get in until January 2023.While taking off the doors to repaint, the **second issue** occurred when they broke the quarter panel on the driver's door. The estimator called to inform me that the car could be out for two weeks for a door repaint job. Thankfully, the vehicle's manufacturer defined expectation and provided the parts promptly so I did not have to wait for two weeks but others may not be as lucky.**Third issue** is when I received the vehicle, the EdgeGuards that were on the door were not replaced. I am glad I noticed it and the estimator replaced them on the spot.**Fourth issue** after driving the vehicle for a while, the inside door panel above the windows switches started to fall off. I had to take the car there one day for them to diagnose and another day for the actual repairs because they did not have the parts. It was frustrating because their lack of quality service is time and money out of my day, for two days.So for a two months wait time, I came away with four issues on my first time using this location. Again, the impression being that business is plenty through insurance claims and the QA/QC is just not up to standards. They are clearly able because when the issues arise, they fix them promptly.If you have a choice, I recommend finding a repair shop where the business' offer does not greatly exceed its demand so they put more care into the QA/QC process. If you do not have a choice, make sure to do all the quality checks before and after you get your car back.Do not give in to the pressure to provide good reviews immediately after you receive the vehicle (the business may tell you this when they return the vehicle). That will help others by removing any false sense of quality at a location if there are improvements to be made.Services: Auto glass repair
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January 2023 by Bern L.
My car was stolen and the damage was very extensive. Gerber's service was beyond excellent and Tyler kept me informed during the entire process. I would definitely use them again.
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December 2022 by Tim Egan
Gerber replaced our front bumper which had been knocked off and dented. It took a few months to get a service appointment due to ordering parts and availability, but I called a few shops and this seems to be the case everywhere right now.Gerber handled all of the communication with our insurance company and called a few weeks before our appointment just to confirm all details. Once our car was dropped off in the shop, they were extremely professional and gave us updates until the car was ready to be picked up on the forecasted day.
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October 2022 by Amy Lorenz
Stellar customer service, and attention to our needs. Very good at keeping in touch about progress on the car. Very compassionate, and understanding as we struggled with the loss of our vehicle.
