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December 2023 by David T.
I purchased a set of Christmas lights from the Lowes store in Holly Springs NC that failed after 2 days. I went to the store to return them and was told by store manager that they do not take back Christmas items after the Holiday. So, I asked for a store credit and was informed again they do not take the returns. I asked to see where this is stated and was read and pointed from the small sign by the manager as I was a small child. Very rude customer service. I also had a different situation in the appliance department a couple years ago when I was trying to buy a washer. The sales associate was talking to me about a washer and just walked away to eat a meal behind the counter. Never came back to ask if I would like to purchase the washer. This store has associates that just do not care about customer service. I did purchase a washer from the Cary NC store and the associate was very helpful.
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December 2023 by Cat H.
I have been greatly disappointed by the customer service with this Lowes location...My family and I purchased a brand new LG fridge from this Lowe's last spring. Approximately 7 months later, we were away for the week and the fridge malfunctioned and got stuck in "defrost" mode, where it proceeded to COOK all of our food. We returned home to a house that smelled of rotten meat, which was truly unbearable. We've spent weeks trying to clean the fridge and remove the smell without success. All of our food tastes of this rotten smell, and even the water from the dispenser tastes of rotten meat. An LG tech came out to tell us the fridge malfunctioned and switched into defrost mode, confirming this has occurred before with other LG models. Given the fridge is now in cooling mode, they refuse to replace our fridge that we are unable to use because of the rancid smell and taste. Lowes has been completely unhelpful as they state LG covers the first year warranty, even though they were the ones to sell us this refrigerator that malfunctioned. Now my family's only option is to buy a brand new fridge. I encourage you not to do business with this location, and I encourage you against purchasing an LG fridge.
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November 2023 by Nevin Williams
This Lowes store is always clean. The staff is friendly and helpful. A lot of them are Veterans so I'm not surprised why this store appears to we run so well especially the garden center. Their garden center is the best I've ever seen and I've shopped Lowes in multiple states for decades!
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November 2023 by Dalton E.
Disappointed with inconsistent customer service in the garden department 11/5/23. I was told by two employees I could purchase a display/floor model. A third employee decided to interfere instead of continuing with blowing leaves etc in garden center. All of a sudden I can no longer make the purchase. Is consistency too much to expect?
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September 2023 by Stephanie M.
Greg in appliances was very helpful and very patient!! We appreciate him explaining the difference in models and brands.
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September 2023 by Daisy Mitchell
Joe from the gardening section is amazing!! He was so helpful and spent a lot of time answering my questions and helping me gather what I needed for my gardening project. All while also helping other people as well!! Miracle worker to say the least. If this is the standard that comes from a Lowe’s employee, I will never shop at home depot again! Thank you so much Joe! So excited to see what my garden brings!
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September 2023 by Julie L
We visited the store today to purchase a Dewalt tool. No one would help us! We walk over to another department and they called twice for someone to assist a customer in the tool department, no one came, not even a manager! But we did observe 2 employees standing in the corner talking, laughing and looking at their phones! Terrible Lowe’s location with zero customer service skills, from the management to the employees on the floor!
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September 2023 by robert mckernie
Ordered fence materials to be delivered. Only a partial delivery was made and they made me make multiple trips to the store to pick up the remaining materials. Not only did they charge me $79 for the initial delivery, but also 2 more $79 charges for picking it up.I've called the store and they said the charges should've been reversed. It's been almost 6 months now and they're still disputing the charges with the credit card company (lowes synchrony). I've been given the run around for 6 months telling me I need to call so and so who then sends me back to cutomer service. Terrible customer service. Shame on you for charging me a delivery fee for picking to my stuff.
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August 2023 by Sachin Verma
I thought this store is really orderly and clean, and I always found what I needed there. If you can't find something, the staff will assist you in finding it. Additionally, they have excellent collections for your backyard and fantastic skeletons for Halloween! I adored it! I appreciate your excellent services, gentlemen!
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August 2023 by Mark Pierce
We had a great experience ordering new carpet from Lowes. Drew and Emma at the Holly Springs location were excellent. They went to bat for us getting the install exactly when we needed it. Great customer service. We love the carpet, and the installation process with Legacy and Jose and his team was very professional! Would highly recommend!
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July 2023 by Jacob Johnson
I ordered a door two months ago and paid forIt to be installed. Three reschedules and two months later, their installers first marked it completed and on this last one, marked that Lowe’s would not let them take the door from the store. Lowe’s keeps pushing me to the installers and these installers keep missing their appointments. Sorry Lowes, but you have now lost me as a customer. Take responsibility for your installers. And make sure they show up to work. I shouldn’t be calling you to find out that someone claimed to have installed a door. Make them take a picture like Amazon.
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July 2023 by tom cronin
When I got there, it was crowded to my surprise. There was no line to get or check out. All the employees were smiling and very pleasant. The parking lot was clean as well as the garden center. The store was not only organized well, but it was also clean and smelled clean.
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July 2023 by D Johnston
Went to the Lowe's in Holly Springs today. Asked for a piece of wood to be cut. Told us they couldn't do it and attitude was less than friendly. So, drove to Home Depot in Fuquay, was immediately greeted and helped and got exactly what we needed in just a few minutes.
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July 2023 by Robert Jensen
Our washing machine died. We went to Lowe's and worked with an excellent sales person to get a new washer at a good price.
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July 2023 by Kim Parker
Clean and helpful. I like this Lowe's a lot. We especially like the garden center here and always visit it on any trip here. This is closest to us but the Lowes in Cary has a design center that helped us plan our kitchen where we bought our cabinets and surfaces.
