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March 2024 by Mark S
Fast service and food was
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March 2024 by Vv L.
Store was not clean, staff was not friendly and the customer seriously representative rushed me to order like I was an inconvenience when there was no one in line behind me. So I order a coffee and left instead of staying to dine in.
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February 2024 by Explore Raleigh
I've never been disappointed by a panera before. But the woman running this one should be replaced.
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February 2024 by Jerry Pierce
Coffee was
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February 2024 by Alex Pannu
I stopped going here for a while because of the poor customer service and wait time. Decided to give it a chance again today. Very rude ladies working despite being very polite. Went through drive through to pick up a order and instead of giving me a wait time or handing it through the window I was told to come inside so I had to wait several minutes for the drive through to clear first. I ordered ahead only to come inside and be given attitude and disrespected. I was told my order was not received and after showing proof she said she hasn’t began and will soon. Doesn’t make any sense. Will not return or recommend to anyone. Food was also very poor and seems they purposely put no effort into it. Wouldn’t be surprised if one of the rude ladies spit in it.
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January 2024 by Shelia coates
The Food was okay for my first time at this Panera, delicious coffee... However the service wasn't the best, essentially the girl who took my order up front was very sweet. Although when I was grabbing my food she was sneezing all near the counter without covering her face multiple times... a little gross... The young manger as well had some strong words with the coworkers about some young lady. Hopefully this can be improved if I return.
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January 2024 by Brett Behrens
I frequent this Panera, mostly because my gym is next door, I am a Sip club member, and a major coffee drinker. So I have generally been very tolerant of any issues encountered. The past few times I have dined here, my sandwich bread was burnt and my Frontega "chicken" sandwich had maybe 2 tiny pieces of chicken. But again, I am here for the drinks, so I let it slide, that's the way she goes.But my visit this morning might be my last at this location for a while. The cups, the cups, oh my the cups. This is the only location in the area that I am aware of that hassles you over the cups. I walked in this morning to a kiosk (that frustratingly doesn't always register finger taps), placed my order for 1 large coffee cup, hit no receipt sent to email, $0.00 (sip club), boom, order placed. I walk over to the food pick up area, tell the guy I need 1 large hot coffee cup, last name Behrens. This dude looks at me like I am trying to rob the joint, questions my order, says it isn't on his screen. I then have to log into the app (don't use it too often), show him that it shows up in the recently placed orders, he then snarks at me that I have to actually place the order (can't make this up). Astonishingly he still wasn't going to give me the cup. After I object to his patronizing tone, he begrudgingly hands me a cup.Fortunately, the RTP area has an affinity for chain restaurants, and you can find another Panera location if you simply drive in any direction for 10 minutes. But wow, what a hassle this location is.
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December 2023 by Chris Gray
Price gouging company, mid level food , fast food service , premium pricing they have been price gouging for a long
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December 2023 by Randi G
Had a delicious lunch! The tuna sandwich was great ?
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December 2023 by Kelley Brandt
Honestly this location has never been the best but for $17, I expect more!!! the size of my sandwich was laughable, as well as the tiny amount of dressing they gave me for my salad. I don’t think this is just this location, panera has been going down in quality for quite some time but this was awful. My panini was a small triangle with hardly any chicken on it, the salad was a waste because there was no dressing and either the chicken or the wontons tasted stale. Won’t be back. I think Panera will be out of business soon if they continue down this path.
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December 2023 by Dennis Rosato
Food was just OK and cost a lot for what you received. $20 for a lunch special (cup of soup and half a sandwich with a fountain drink) after taxes and tip seemed a bit much.
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December 2023 by Tony Tuono
Nice service and good
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December 2023 by Maria S.
Seems like a nice new facility, although I am always just an early morning drive through customer. I've been ordering the Black Forest ham and Gouda melt with arugula for a couple of months now when recently...the last two times that I've ordered, they stopped using arugula and started using lettuce. Can I just say that melted lettuce does NOT hold up as the intended arugula would? Toasted lettuce is just YUCK! This is not a cheap sandwich in any way. I've not enjoyed having to scrape the disgusting lettuce off! Having said all of that, the drive through staff has always been super. Hopefully they will get arugula back soon!
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October 2023 by Tarah J
Have gotten food from this Panera on numerous occasions, and I can't say any single one of those times that they got the order correct. I've given this Panera many chances to change my mind after a few bad experiences, but after today I can assure you, you likely will not have one good experience here unless maybe by chance you're eating in and even then good luck. I've always tipped and never ordered anything huge or complicated, yet they still can't seem to get cheese on a slice of bread for a sandwich. Instead, the cheese is all over the package and little to none on the actual bread. The grilled cheese is over $6 for half the sandwich, and they can't even get it right! Along with this, they constantly forget items and get items wrong. This Panera isn't worth your time and gives the brand a bad name.
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October 2023 by Cindy Avery
I only have one thing to say. You have 3Kiosk stations to use, then there are no cups for your drinks. So then you have to wait in line to get a cup. This is the only Panera doing this, and I won’t be back to this location, what a fiasco.